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Mayor-5
06-30-2018, 08:09 PM
every time i collect loot reward N110 the game disconnect from the server with error code 3_db2db69_261

Update :
I got the same error in Loot rewards N 210 & 310 after each car reward, sometimes it occur in some random loots but it work after the game restart or when changing cars (not sure) but the error is consistent in the rewards I mentioned.

UbiGabrinth
07-01-2018, 12:44 AM
Thanks for telling us about this. We've seen a few similar reports, and it's been sent up to the team for review. Did you receive a similar error when collecting any other icon rewards?

Mayor-5
07-01-2018, 12:52 AM
UbiGabbin, No the error only appeared when i collected the loot reward N 110 in the timeline, the others were collected with no error, also saw a friend who have the same issue but different error number & the loot reward that caused the error is N 80 , Here's the link : https://youtu.be/VQwff9hRuEs?t=22

d_Dieter
07-02-2018, 12:28 PM
Same problem here,
every time i try to open the reward chest it kicks me out...

Markus271175
07-02-2018, 01:42 PM
every time i collect loot reward N110 the game disconnect from the server with error code 3_db2db69_261

I have the same Problem.

Ubi-Baron
07-02-2018, 03:04 PM
Thanks for confirming that, Sanu_

Dieter_420x & ktown2711,

Do you see this with a specific Icon lvl reward or did it start happening after a certain point?

Black_I_C_E
07-02-2018, 03:34 PM
Same here, when colecting the icon 110 reward. I've tried it when I was icon 114 and for MX.

Harzaka
07-02-2018, 05:05 PM
I have about 8 rewards i can't claim due to this bug. Can't remember the exact numbers. It's 1-2 every 100 icon levels.

Black_I_C_E
07-02-2018, 06:04 PM
Same here, when colecting the icon 110 reward. I've tried it when I was icon 114 and for MX.
After reaching Icon 120, I've been able to collect the Icon 110 reward, but trying to collect the Icon 120 reward, I've gotten the same error.

imanzuel
07-02-2018, 08:49 PM
every time i collect loot reward N110 the game disconnect from the server with error code 3_db2db69_261

Same problem, all other loot crates works, now at icon level 110 I got the same error.

Markus271175
07-03-2018, 12:00 PM
Thanks for confirming that, Sanu_

Dieter_420x & ktown2711,

Do you see this with a specific Icon lvl reward or did it start happening after a certain point?

I see the Message Reward 110. 120 is functionally.

Markus271175
07-03-2018, 12:50 PM
So, the Error Code 3db2db69_261 come also by Loot Crate Cult 210. By 110 and 210 the same thing.

Ubi-Baron
07-03-2018, 01:56 PM
Thanks for the continued reports.

Could you provide screenshots of any errors you're getting?

Markus271175
07-03-2018, 03:00 PM
https://scontent.fmuc3-1.fna.fbcdn.net/v/t1.0-9/36419202_1820648234683772_1918655465575677952_o.jp g?_nc_cat=0&oh=d31fc9218fabb9e4a35171718d2e6f26&oe=5B9FB124

Smallexplosion
07-03-2018, 06:27 PM
Mine is also 3_db2db69_261 Also in reward 110

Mayor-5
07-03-2018, 07:33 PM
this time the same error occur again in reward N210 after the plane reward same as the first car reward in N 110

Dryminator
07-03-2018, 08:39 PM
So far I have had the issue only with reward for Icon 110.
To note, I had purchased ZL1 earlier, so I got the refund bucks from collecting 100. Maybe that has something to with 110.

Lunytrickz
07-03-2018, 11:53 PM
yup same here


http://tdudrivetime.com/download/file.php?id=10842&mode=view

happytiltedface
07-04-2018, 02:12 AM
I have same error at 270/280

happytiltedface
07-04-2018, 04:55 AM
270/290, looks like 280worked out somehow. Could not edit my post.

Ubi-Baron
07-04-2018, 09:54 AM
Thanks for providing those screenshots, I've added them to the investigation.

Caligula.Yzark
07-04-2018, 11:46 AM
i bugged at 150.
also the first time the bug occured, i was in my appartement with a drift car on the favorite slot infront of me. But for some reason the loot was saying "loot based on your cross bike" i cliqued anyway and got disconnected.

when i got back to the game my records on drift activities were gone.


sorry for approximate english.


edit : 160 worked just fine

Velldanas
07-04-2018, 09:34 PM
I have the same problem on box #110.

https://cdn.discordapp.com/attachments/461830105174376458/464165476596056074/thecrew2.gif

Ubi-Mullac
07-05-2018, 09:57 AM
I have the same problem on box #110.

https://cdn.discordapp.com/attachments/461830105174376458/464165476596056074/thecrew2.gif

Cheers, added this as well :)

Blaze_It_4200
07-05-2018, 06:09 PM
I just got this error code trying to collect reward loot No 140 error code: 3_db2db69_261

TooMuchSkillBro-
07-05-2018, 06:23 PM
I receive error code : 3_db2db69_261 when attempting to collect Timeline Reward #90.

sickeNz
07-05-2018, 06:30 PM
I receive the error 3_db2db69_261 when collecting the icon 210 timeline reward https://i.imgur.com/PoNVctg.png

Shy.Ronnye
07-05-2018, 08:03 PM
same error. loot 110 kick me out of the game

buddha2202
07-06-2018, 12:32 AM
Getting kicked for 90

Majikthese
07-06-2018, 06:41 AM
Same here with the 110. I did have the issue with some previous ones, but I managed to get them redeemed after a while. 110 however is proving stubborn !
I got the 120 award after and it worked fine, but still no go on #110.

Majikthese
07-06-2018, 06:44 AM
Oops wrong section did not realise this was PC are, mine is on PS4

MrNlceGuy
07-06-2018, 08:57 AM
I was able to open the icon lvl rewards till lvl 560.
Now i get the error message and it kicks me out of the game. 570, 580, 590 are not able to open.

I had this error on a lower lvl, i forgot about it and it seems to be fixed. it was in the 100 lvl "zone".

Ubi-Mullac
07-06-2018, 09:11 AM
Oops wrong section did not realise this was PC are, mine is on PS4

We are still investigating this issue for all platforms

mikeypooh0369
07-06-2018, 05:43 PM
Same dang problem just started happening today at icon level 110

xNelm-
07-07-2018, 03:44 AM
I am icon 122 and it let me collect my 110 reward but i got the error for the first time ever when i collected my 110 and 120... but my 120 isnt collected.

Max.Bruun
07-07-2018, 06:15 AM
The same to me!

dempas
07-08-2018, 04:35 AM
I have the same issue as everyone else, disconnects you from the game when attempting to collect timeline loot once above level 110. Level 120 cannot be collected without being disconnected.

Digi-Digilusion
07-08-2018, 05:23 PM
same overgere troubleshooting : 3_db2db69_261

altenbach
07-09-2018, 05:34 AM
Same problem (3_db2db69_261) when trying to collect #90 for RR. Tried twice.
Kicked to the welcome screen by the error. No problem getting back into the game right after that.

Titeflafla
07-09-2018, 07:37 AM
Same error for lvl 210 220 can't get it, kicked from the server. Loot system to bad :/
play on xbox one s

altenbach
07-09-2018, 09:22 AM
Same problem (3_db2db69_261) when trying to collect #90 for RR. Tried twice.
Kicked to the welcome screen by the error. No problem getting back into the game right after that.

Additional info: When this happened, the current RR car was already maxed out at performance level 140 (not all epic, though). After switching to a different type of vehicle, it no longer crashed when claiming the award from the timeline.

Ubi-Mullac
07-09-2018, 01:25 PM
Additional info: When this happened, the current RR car was already maxed out at performance level 140 (not all epic, though). After switching to a different type of vehicle, it no longer crashed when claiming the award from the timeline.

Thanks for the updated info, we are continuing to investigate this issue! Thank you for your patience :)

Digi-Digilusion
07-09-2018, 03:47 PM
Yesterday i got the error on ICON 110,....
Today I want to try again, and now the ICON 110 is collected but i got no LOOT,

Today whem i arrived at ICON 120 I got the same error message : 3_db2db69_261

mikeypooh0369
07-10-2018, 12:54 AM
Tried with Hovercraft, but says part is full. So is it possible, the part is only for Hovercraft

FN_iZu_
07-10-2018, 01:07 PM
I think its totally random for me its the numbers 350 360 370 480 490 540. While progressing some of them are gettin available some arent.

r0adwarr10r
07-10-2018, 02:51 PM
every time i collect loot reward N110 the game disconnect from the server with error code 3_db2db69_261
also having the same issue

Madmadsen1
07-10-2018, 08:36 PM
Same Here DC when collecting reward 110

Sanderhaj
07-11-2018, 12:47 AM
I got the same problem.

JAZ-E
07-11-2018, 08:42 PM
Iv just completed the game today and went to collect my 110 loot and its doing it to me too hope they fix this soon

JAZ-E
07-11-2018, 08:43 PM
Sorry its not my loot 110 its my loot 120 its doing to me on

Korae34
07-11-2018, 09:36 PM
Same issue! 3_db2db69_261 error after trying to pick up icon 150 loot.

Boyani180
07-12-2018, 07:04 PM
every time i collect loot reward N110 the game disconnect from the server with error code 3_db2db69_261

Update :
I got the same error in Loot rewards N 210 & 310 after each car reward, sometimes it occur in some random loots but it work after the game restart or when changing cars (not sure) but the error is consistent in the rewards I mentioned.

Estou com problemas, quando eu vou receber a recompensas esta tento o erro.3_db2db69_261. Favor providenciar o acerto dos erros, obirgado pela minha compreenso.Estou no aguardo.

serbalabaev
07-13-2018, 10:08 AM
N 120 3_db2db69_261 ( https://www.youtube.com/watch?v=xBvWx11s1vo&t=49s )

Ubi-Mullac
07-13-2018, 04:55 PM
Hey guys, we are still investigating this issue, we thank you for your continued patience at this time

KiteKat7
07-13-2018, 06:06 PM
Same problem here at loot 110. Throws you out after trying to collect the loot.

Dryminator
07-13-2018, 10:57 PM
I reached Icon 210 and experienced the issue again. So far Icon 110 and 210 rewards have been unretrievable for me.

light-4-night
07-14-2018, 05:52 PM
Same problem, all other loot crates works, now at icon level 110 I got the same error.

Im having the same problem when trying to collect the reward icon 110 only till the moment I hope you will fix it soon.

MONKEYKNACKERS
07-15-2018, 11:33 AM
I just made icon 100 level and was able to collect the Camaro from the timeline but not the level 90 live loot crate. Until this moment had not had one issue with this game.

DARKNIGHT_RAVEN
07-17-2018, 11:37 PM
Icon 120 error crashes to menu.

Ubi-Bandicoot
07-18-2018, 02:35 PM
Thanks for all the reports guys, we are still investigating this so keep the info coming with what rewards you are experiencing issues with

TSC_Hebu
07-20-2018, 03:45 PM
i also get DC and 3_db2db69_261 error when trying to collect 240 and 250 reward

Seekay_
07-21-2018, 06:40 PM
I'm getting a slightly different error (3_db2db69_77) when trying to collect my Icon 70 rewards.

ToxicOrganDonor
07-22-2018, 04:13 AM
I can only collect previous rewards once the latest is unlocked. For instance I can't collect 140 until I have unlocked 150. I tested it all the way through the 100s. Now I'm a 200 and collected the plane but not allowed to collect 190.

Stefanjump
07-23-2018, 10:58 AM
After all this time I still got the error on Ilvl 110 reward. Restarting the game doesn't work so I still haven't gotten the reward yet.

UbiMatcha
07-23-2018, 12:52 PM
Thanks for the reports guys.
We don't have any updates available at this time, we appreciate your patience!

bbcolours05
07-23-2018, 07:35 PM
Got the same issue here,
I noticed a lot of people saying it was after motocross on No110. Just here to clarify.

I am on ps4
It was for my motocross bike (I had just done some MX missions)
For icon reward number 110

Hroarr
07-23-2018, 10:41 PM
I got this error with the icon lvl 80 reward, maybe because I took the car at lvl100 and lvl90 reward first, idn. but restarting doesn't help.