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Commie_Tears
06-29-2018, 05:39 AM
I go to launch the crew 2 from steam and uplay comes up asking for an activation code, what do I do?

CaptainMcNig
06-29-2018, 05:43 AM
Everyone is getting this problem right now....

UbiGabrinth
06-29-2018, 05:49 AM
Thanks for reaching out about this! Could you send a screenshot of the error you are seeing?

Try completely closing Uplay and Steam including all processes. Then install the latest version of Uplay (https://uplay.ubi.com/) and run it as administrator. Then open Steam and start The Crew 2.

Commie_Tears
06-29-2018, 05:54 AM
https://cdn.discordapp.com/attachments/182989279905972224/462118415365177344/Capture.PNG
Got the newest version of both steam and Uplay, and tried restarting my PC

srfelipe47
06-29-2018, 05:56 AM
Same problem here :(

rFeed
06-29-2018, 06:02 AM
And here

UbiGabrinth
06-29-2018, 06:05 AM
Please verify your game files in steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335). If that doesn't help, try deleting the ownership file located in your Uplay install folder. Go to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership, delete all files in this folder, and make sure Uplay is set to online mode so that it can connect to our services. Then start up Uplay again.

beymersax
06-29-2018, 06:05 AM
I 3rd that, been surfing forums for the past hour

Commie_Tears
06-29-2018, 06:10 AM
Just tried doing both of those, the problem is still persisting.

lien.21
06-29-2018, 06:12 AM
the remove file thing didn't work it still asks for a game key.. which I dont have since steam haven't given me one

UbiGabrinth
06-29-2018, 06:38 AM
Hello everyone. We are aware that troubleshooting isn't helping at this time. This is being investigated. I appreciate your patience while we look into this.

Commie_Tears
06-29-2018, 06:44 AM
Thanks for trying to help us, I am sure that your job tonight is not easy!

kevinkj4897
06-29-2018, 07:12 AM
Same here! Pls help asap? I wanna play. It is an expensive game

Insane_Tox
06-29-2018, 07:18 AM
Ive been waiting for the game and the moment i can press that play button I still cant play it because it is asking for the CD-KEY/ACTIVATION code. Please fix this fast! :nonchalance::nonchalance::nonchalance::nonchalanc e::nonchalance:

sohail2k18
06-29-2018, 07:44 AM
Same Problem Here

S0k3xD
06-29-2018, 07:52 AM
I preordered the game on steam, when i launch it its asking for an activation key that is not provided. Getting a refund unless its fixed in a day cause this is ridiculous.

CursedPanther
06-29-2018, 08:10 AM
The Steam forum version of this thread has racked up to 700+ replies. That is a lot of pissed off customers right there.

PSYK0T1C_GH0ST
06-29-2018, 08:58 AM
c'mon man fix it already. it has been 4 hrs since launch, in my time zone game was suppose to unlock at 9:30 and now it's 13:24 and game still not working, every time I launch Uplay asks for an activation key, I especially took a day off form my work to play this game and I'm not able to play because of this mess, I'm super annoyed, if game would've worked by now I would've racked up some good money and xp, but thanks to you I've been sitting blank in front of my pc trying to start the game up, we better get compensated for this mess with some xp or buck at least.

MrGamingSmurf
06-29-2018, 09:43 AM
I pre-orderd the game on steam and i have the same problem over here, i tried to launch it al least 5 times but nothing, i hope they fix this soon so you won't need an activation key

foreverberelax
06-29-2018, 10:16 AM
Hello i got the same problem! I can't login on game because uplay asks for an activation key and got the game on steam library already. Please help me.

BrokeMoss459665
06-29-2018, 10:23 AM
Same problem here. This is my second time writing. I've written in another thread. Fix this. I'm from steam too.

Ubi-Bandicoot
06-29-2018, 10:25 AM
We're aware of an issue where some players are not able to access their Steam preorder of The Crew 2. We are working together with Steam to resolve this issue as soon as possible and we’ll continue to keep you updated here regarding the fix.

For the fastest updates, check back on our official twitter page regularly.
https://twitter.com/thecrewgame?lang=en

An update on the issue: https://twitter.com/TheCrewGame/status/1012627342538223616

BladesEnd22
06-29-2018, 11:55 AM
if ur having this issue try restarting ur pc it worked for my brother and my 2 friends.

Ubi-Bandicoot
06-29-2018, 12:21 PM
Hey everyone,

The Steam key activation issue should now be resolved, and affected players should be able to launch the game. A Steam restart might be necessary. Thank you for your patience.