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nick4558
06-29-2018, 05:35 AM
So where is the CD key? come on we can't play the game give the cd key

UbiGabrinth
06-29-2018, 05:43 AM
The account you are currently on is not linked to Steam from what I can see. That may be the cause of your current issue. Try linking (https://support.ubi.com/en-US/faqs/000017027) your Steam account to your Ubisoft account.

CaptainMcNig
06-29-2018, 05:45 AM
literally everyone on steam has this problem right now, no one is getting any keys for uplay from steam.

Commie_Tears
06-29-2018, 05:46 AM
They are linked, still having the issue.

UbiGabrinth
06-29-2018, 05:53 AM
I'm going to send the tip that I sent in the other thread. Please try it for me and tell me if it helps:

Try completely closing Uplay and Steam including all processes. Then install the latest version of Uplay and run it as administrator. Then open Steam and start The Crew 2.

CaptainMcNig
06-29-2018, 05:55 AM
still missing the key from steam, restarting everything didnt help

UbiGabrinth
06-29-2018, 06:01 AM
Please verify your game files in steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335). If that doesn't help, try deleting the ownership file located in your Uplay install folder. Go to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership, delete all files in this folder, and make sure Uplay is set to online mode so that it can connect to our services. Then start up Uplay again.

ImEduard
06-29-2018, 06:06 AM
That didn't work either. :(

Commie_Tears
06-29-2018, 06:09 AM
Just tried doing both of those, the problem is still persisting.

goodtakeboy
06-29-2018, 06:09 AM
me and my friends have done all of this, we have restarted steam uplay and our pc's, and no matter what uplay launches and ask's for a cd key

UbiGabrinth
06-29-2018, 06:39 AM
We are aware that troubleshooting is not resolving this issue, and we are investigating currently. Thank you for your patience!

IcedScorpion12
06-29-2018, 08:25 AM
ich weiß ja nicht wie lange das hier noch dauert aber ich hoffe das das hier gleich losgeht da alles nichts bringt

bushidogi
06-29-2018, 08:47 AM
update with what is going on please. Still cant play cause its asking for a cd key, Ubisoft and steam accounts link, both programs been restarted.

B4rney_4rmy
06-29-2018, 09:23 AM
fix this

AvykyIsHoe
06-29-2018, 09:42 AM
I have been waiting 10 hours for this **** to work and now i dont have a CD key, good job Ubi

Ubi-Bandicoot
06-29-2018, 10:26 AM
We're aware of an issue where some players are not able to access their Steam preorder of The Crew 2. We are working together with Steam to resolve this issue as soon as possible and we’ll continue to keep you updated here regarding the fix.

For the fastest updates, check back on our official twitter page regularly.
https://twitter.com/thecrewgame?lang=en

An update on the issue: https://twitter.com/TheCrewGame/status/1012627342538223616

SorenTJ
06-29-2018, 10:52 AM
When do we get to play the game? I have been for 12 hours...

Ubi-Bandicoot
06-29-2018, 12:32 PM
The Steam key activation issue should now be resolved, and affected players should be able to launch the game. A Steam restart might be necessary. Thank you for your patience.