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Kane_Larkin
06-26-2018, 11:19 AM
I just got the crew 2 motor edition and when it arrived there was no game inside.

Ubi-Redbeard
06-26-2018, 11:34 AM
Hey there,

Can you please confirm where the game was purchased from?

I can't seem to find any transaction on your account.

Kane_Larkin
06-26-2018, 11:39 AM
I bought the game though the ubisoft store. Do you want the conformation email?

Kane_Larkin
06-26-2018, 11:40 AM
05262936

Ubi-Redbeard
06-26-2018, 12:31 PM
Thanks for confirming that.

Can you please provide me with image of the email you received when you purchased the game?

Please make sure these images are not cropped.

Kane_Larkin
06-26-2018, 03:14 PM
https://cdn.discordapp.com/attachments/269615522851586049/461172347840364545/unknown.png

Ubi-Redbeard
06-26-2018, 03:55 PM
Thanks for providing that.

Can you please create a case on the support website (https://support.ubi.com/en-gb/) so we can look into this for you?

Once you have created your case, please let me know so your case can be escalated.

Thanks

Kane_Larkin
06-26-2018, 04:05 PM
I created a case

Ubi-Redbeard
06-26-2018, 04:13 PM
Thanks for that.

Just to confirm you've fully opened the box and looked under everything?

Kane_Larkin
06-26-2018, 04:36 PM
Yes

Ubi-Redbeard
06-26-2018, 04:37 PM
Thanks for confirming that.

The game is present on your Uplay account.

You will need to log into the uplay account the game is activated with (Kane_Larkin) and download the game that way.

Please let me know if you experience any difficulties with this.

Kane_Larkin
06-26-2018, 05:15 PM
thanks

Ubi-Redbeard
06-26-2018, 05:26 PM
You're welcome. Enjoy!