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View Full Version : [PC] Unable to download any games



fluoroscope
06-10-2018, 04:18 PM
I purchased Rainbow 6 Siege and am unable to download it through Uplay. Below is my launcher_log.txt file:

[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (156)
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (161) Platform: PC.
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (169) Exe version: 60.0.5678
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (170) Installed version: 5678
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (171) Built: May 28 2018.
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (191) RAM: 12288 MB
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (199) Timezone: UTC-07:00
[ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (216) Command line:
[ 8504] 2018-06-10 08:47:28 [ 6092] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
[ 8504] 2018-06-10 08:47:28 [10024] INFO Hub.cpp (357) Environment is PROD.
[ 8504] 2018-06-10 08:48:00 [ 7736] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
[ 8504] 2018-06-10 08:48:07 [ 9060] ERROR StoreGetDemandwareProducts.cpp (472) Unable to find price in json.
[ 8504] 2018-06-10 08:48:08 [ 7736] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[ 8504] 2018-06-10 08:48:08 [ 7736] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/635/manifests/5E3775453819CCD37B4B657A1D29CF1092436DFF.licenses? _tkn_=exp=1528649287~acl=%2fuplaypc%2fdownloads%2f 635%2fmanifests%2f5E3775453819CCD37B4B657A1D29CF10 92436DFF.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2cVK4H-PE74-EBKU-X4HR~hmac=ffcb654c0b6b97520e1bf99fd1fab1bc95c5708b 5c9fc570732525e0efd3bfa3.
[ 8504] 2018-06-10 08:48:08 [ 7736] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
[ 8504] 2018-06-10 08:48:08 [ 7736] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
[ 8504] 2018-06-10 08:49:29 [ 7736] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[ 8504] 2018-06-10 08:49:29 [ 7736] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/3361/manifests/6C91715AD2E9EC2923D7E899AE314CEC8E07BAB3.licenses? _tkn_=exp=1528649367~acl=%2fuplaypc%2fdownloads%2f 3361%2fmanifests%2f6C91715AD2E9EC2923D7E899AE314CE C8E07BAB3.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2c~hmac=d94bb241a26529d4580e2b8e96ecb 886468a67691c5ec32d31c2fdca83e7ce9f.
[ 8504] 2018-06-10 08:49:29 [ 7736] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 6C91715AD2E9EC2923D7E899AE314CEC8E07BAB3.
[ 8504] 2018-06-10 08:49:29 [ 7736] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 3361.
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (156)
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (161) Platform: PC.
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (169) Exe version: 60.0.5678
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (170) Installed version: 5678
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (171) Built: May 28 2018.
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (191) RAM: 12288 MB
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (199) Timezone: UTC-07:00
[ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (216) Command line:
[ 8264] 2018-06-10 08:53:40 [ 7532] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
[ 8264] 2018-06-10 08:53:40 [12472] INFO Hub.cpp (357) Environment is PROD.
[ 8264] 2018-06-10 08:53:45 [ 5612] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
[ 8264] 2018-06-10 08:53:55 [ 5612] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[ 8264] 2018-06-10 08:53:55 [ 5612] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/635/manifests/5E3775453819CCD37B4B657A1D29CF1092436DFF.licenses? _tkn_=exp=1528649633~acl=%2fuplaypc%2fdownloads%2f 635%2fmanifests%2f5E3775453819CCD37B4B657A1D29CF10 92436DFF.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2cVK4H-PE74-EBKU-X4HR~hmac=df5ef9ddfd5f4da6c004d335da6e08ff984b9007 d4cdcf45d2fb2634bb2b41a4.
[ 8264] 2018-06-10 08:53:55 [ 5612] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
[ 8264] 2018-06-10 08:53:55 [ 5612] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
[ 8264] 2018-06-10 08:54:15 [10628] ERROR TCPSocket.cpp (481) Failed to read from socket. Error is 10054.
[ 8264] 2018-06-10 08:54:15 [ 5612] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10054.
[ 8264] 2018-06-10 08:54:15 [ 5612] ERROR JobHttp.cpp (142) Http get was aborted for url https://ubistatic3-a.akamaihd.net/orbit/uplay_launcher_2_0/test_internet.txt.
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (156)
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (161) Platform: PC.
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (169) Exe version: 60.0.5678
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (170) Installed version: 5678
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (171) Built: May 28 2018.
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (191) RAM: 12288 MB
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (199) Timezone: UTC-07:00
[ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (216) Command line:
[ 4556] 2018-06-10 08:55:48 [12328] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
[ 4556] 2018-06-10 08:55:48 [ 7752] INFO Hub.cpp (357) Environment is PROD.
[ 4556] 2018-06-10 08:55:53 [ 9656] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
[ 4556] 2018-06-10 08:56:03 [ 9656] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[ 4556] 2018-06-10 08:56:03 [ 9656] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/635/manifests/5E3775453819CCD37B4B657A1D29CF1092436DFF.licenses? _tkn_=exp=1528649761~acl=%2fuplaypc%2fdownloads%2f 635%2fmanifests%2f5E3775453819CCD37B4B657A1D29CF10 92436DFF.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2cVK4H-PE74-EBKU-X4HR~hmac=8900aa4d645e2f066f334a028595c05be3082296 c11e3e7487a76916c9a239d6.
[ 4556] 2018-06-10 08:56:03 [ 9656] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
[ 4556] 2018-06-10 08:56:03 [ 9656] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
[ 4556] 2018-06-10 08:56:37 [ 9656] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[ 4556] 2018-06-10 08:56:37 [ 9656] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/635/manifests/5E3775453819CCD37B4B657A1D29CF1092436DFF.licenses? _tkn_=exp=1528649795~acl=%2fuplaypc%2fdownloads%2f 635%2fmanifests%2f5E3775453819CCD37B4B657A1D29CF10 92436DFF.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2cVK4H-PE74-EBKU-X4HR~hmac=29436bf2d477e014078e09072d436ea085f58bfe b10af0d123d5b2268ba8a338.
[ 4556] 2018-06-10 08:56:37 [ 9656] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
[ 4556] 2018-06-10 08:56:37 [ 9656] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (156)
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (161) Platform: PC.
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (169) Exe version: 60.0.5678
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (170) Installed version: 5678
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (171) Built: May 28 2018.
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (191) RAM: 12288 MB
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (199) Timezone: UTC-07:00
[12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (216) Command line:
[12872] 2018-06-10 09:10:53 [ 5084] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
[12872] 2018-06-10 09:10:53 [ 9032] INFO Hub.cpp (357) Environment is PROD.
[12872] 2018-06-10 09:10:55 [10276] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
[12872] 2018-06-10 09:11:46 [ 7024] ERROR StoreGetDemandwareProducts.cpp (472) Unable to find price in json.
[12872] 2018-06-10 09:11:49 [10276] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[12872] 2018-06-10 09:11:49 [10276] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/635/manifests/5E3775453819CCD37B4B657A1D29CF1092436DFF.licenses? _tkn_=exp=1528650707~acl=%2fuplaypc%2fdownloads%2f 635%2fmanifests%2f5E3775453819CCD37B4B657A1D29CF10 92436DFF.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2cVK4H-PE74-EBKU-X4HR~hmac=bc02bd5a717a39630adec156f0a6c7d8a19804f2 2d38caefc34bb078c648170b.
[12872] 2018-06-10 09:11:49 [10276] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
[12872] 2018-06-10 09:11:49 [10276] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (156)
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (161) Platform: PC.
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (169) Exe version: 60.0.5678
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (170) Installed version: 5678
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (171) Built: May 28 2018.
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (191) RAM: 12288 MB
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (199) Timezone: UTC-07:00
[ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (216) Command line:
[ 2748] 2018-06-10 09:13:00 [ 844] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
[ 2748] 2018-06-10 09:13:00 [ 9220] INFO Hub.cpp (357) Environment is PROD.
[ 2748] 2018-06-10 09:13:02 [10152] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
[ 2748] 2018-06-10 09:14:25 [ 9372] ERROR StoreGetDemandwareProducts.cpp (472) Unable to find price in json.
[ 2748] 2018-06-10 09:14:31 [10152] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
[ 2748] 2018-06-10 09:14:31 [10152] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads/635/manifests/5E3775453819CCD37B4B657A1D29CF1092436DFF.licenses? _tkn_=exp=1528650869~acl=%2fuplaypc%2fdownloads%2f 635%2fmanifests%2f5E3775453819CCD37B4B657A1D29CF10 92436DFF.licenses~data=bcd2938a-683f-4b96-b34e-ef1ff06f7a66%2cVK4H-PE74-EBKU-X4HR~hmac=42a35824ff354a1d88e2a3f12a7ac0fb81a619fd 3850e2f481559682a5645f65.
[ 2748] 2018-06-10 09:14:31 [10152] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
[ 2748] 2018-06-10 09:14:31 [10152] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.

It also happens for any game linked to Uplay. Any advice would be great.

-f

ubi--unicorn
06-10-2018, 09:40 PM
Hey fluoroscope, these steps (https://support.ubi.com/en-US/faqs/000018807/Trouble-Downloading-via-UPlay-PC-Client/) may help. If they do not, please create a ticket (create a ticket with your MSINFO and DXDIAG files. (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files)

fluoroscope
06-10-2018, 11:41 PM
Thanks for the reply.

I did further checking, disabling firewall, reading up on the errors. I installed Uplay on my laptop and managaed to initiate the download without errors.

Now I need to find out what the reason is for this. I suspect it is going to take me a few days, and when I am done I will reply back to this thread with my findings.

-FL

fluoroscope
06-12-2018, 12:35 AM
Final reply. I managed to get uplay working on my laptop, so I used that to download the game & copied the files to my other computer - from there I was able to play and update.

I still don't know the root cause, but at this point, I'm good.

-FL:cool: