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Jaward1999
01-04-2018, 05:50 PM
Does anyone know the exact time frame to receive a response for a case you make. I made one on the 18th of December and have still not received any response. It is about a game purchase that said failed but still took the money. Thanks for any help and sorry if I posted this on the wrong section.

Ubi-KitKoumal
01-04-2018, 06:03 PM
Hey there Jaward1999,

We're sorry if you havn't been contacted yet by support! Unfortunately during times like Christmas, our support is a bit swamped and the time frame to receive an answer may be longer than usual. Our teams will come back to you in the best delais though. You can try to reach out to them on social media if you wish.

Cheers,

-Kit

Jaward1999
01-08-2018, 09:13 PM
Ok, also do you think they will answer the case soon since it has almost been a month? Sorry in advance for asking as I'm stressed since the amount still says pending in my account.