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iruet
12-27-2017, 09:27 PM
Chat in the game, some people really love such a future. What is it good for? What are the needs for it? How would I want to see it? Those and more questions will be answered here.

For me a chat is an important asset to a game, it allows you to directly speak to other people and ask you questions. Next to that it is a great way of having contact with other fans of the game and if you have to wait it is a nice way to spent the time. For me a chat mainly has positive things, eventhough there are negative things about a chat in the game.

Because of this being such a big topic for me, I decided to split it up in several parts:

Advantages
Downsides
My vision on this
Chat functions
My conclusion
summary (https://forums.ubi.com/showthread.php/1815409-Chat-ability-in-1800?p=13222095&viewfull=1#post13222095)


Advantages
As you might know there are several benefits to chats and there are downsides. For this section I want to start with the positives of chats.
The main positive for me is that you are able to make friends in the chat. Friends are important if you play, it makes me feel like I am not allone when playing a game.
The second positive is that you have direct access to help. If you do not know how certain game mechanics work, you can ask directly and do not have to ask it on the forums.
The third positive is that you can have direct access to support. If something is not working like intended, you can suggest players in a reasonable fast time what they can do to try and fix this issue. Support does not have to come from hired staff, it can also be moderators and/or experienced players. If this can be done via chat it will safe the support team time, so maybe UBI needs less people working for support in that case (or those people can focus on other important things which you might not have time for atm).
A chat for me is also part of having something to do when you need to wait. If you need to wait while playing, people usually tend to do other things and for some players that is chatting. All the time people keep being around in the game is quality time for BB. It shows BB that people actually like the game :).
A chat is a reletive easy way to provide direct feedback. Feedback is easier to give than via the forums; for many people it's a large step to post something in the forums. This is because it's more permanent to post something at a forum. In a chat you know your lines usually do not stay there for over one month.
A chat allows for easier discussions. It's easier and faster to get a discussion when you are working with a chat. On the other hand you might hear less people because of the faster timeframe of a discussion. A discussion usually takes a few hours at most via chats. Via forums it can take weeks before you have something most people agree with.
The tools are already there, it is probably just a task of fiddling it into the current game code and maybe change some of the coding so it fits Anno 1800. The expertise is in already tha house; UBISOFT BlueByte has made serveral games with chatservers. You can think of AO, TSO, DSO, MMHO and the mobile version of anno: Anno: Build an Empire.
My experience with support tickets is that those do not get answered (properly) over 50% of the time. I think a chatsystem is more reliable and it is easier to repost what you want. Going to support gives for many people a negative feeling, and if you don't feel that support will help at all, why would I contact them then???



Downsides
Ofcourse having chats has it downsides too, I can see what those points might be and I want to list them here and give my vision on those points.
First of all you have costs to run a chatserver, including staff this might be a few €100,- a month (maybe cheaper or more expensive, I don't have any numbers). I personally think it's worth taking the risk, because some people will only buy the game if there will be a global chat to talk to other anno fans. But on the other hand you might be able to safe on support costs, since it might be possible that less players will actually contact support. By having direct access to other players and/or support the reaction times get shorter and an issue can get fixed faster.
Second: You need to train moderators and support them. Yes you will need moderators to keep the trollers and violators away from the chats. If you want them to use your rules, they need to get training and support. Like if I would shout to anyone, how would the moderators have to react? What do you want them to do? What is the amount of time for such a violatior to be banned? And if the case is not this clear, it can be needed for an admin (usually GM or CM, maybe even the CD and CR too?) to help out. If a moderator bans someone, you will also need to cover their back if someone sends some messages to support for help, also when the action taken was appropriate (mostly in that case if you ask me). Now I hear someone asking: where can we find moderators? I am sure you know how to get moderators, you just have to know where to search...
The third downside can be that chats require active maintenance; if the server is buggy all the time the chats aint useable...
Next downside is that some people might abuse this feature. This is compatible with the moderation one, but I still think it needs it's own place here. You have to filter out the "bad" people from the "good" people. It's a bit black and white there, but it gives you the best explanation of what I mean with taking out which people you need to take out (this will always get done by your own vision of the world).
When the game has been published for a couple of years, the chats will probably get less busy. If there aint enough participants in the "regular" chats anymore, it might be whise to remove the chatservers when that happens. I do not reckon this will happen in the first couple of years, so the chats are still usefull untill that time.




My vision on this
I want to answer a few questions here: What is my vision of this? What do I want and how do I want to see it implemented?

What is my vision?
I think overall the company will only benefit from having a chatsystem for Anno 1800. I think the advantages have a heavier weight than the dowsides. I think it might be a worthwhile risk to take and implement the chatsystem during the hometests. If it turns out to be useless you can let it out in the real version of the game, but at least you tried implementing it and it did not work out as intended if that is the case. I won't say there won't be any risks, because there will be plenty. But I dare to say that if you try, and it works out, you might have an amazing formula for all new games to get published after this one!

How do I want this feature implemented?
I really would like the chat to work in every version of the game, if it is single player/offline modus, multiplayer/coop modus, it would be nice if the chat is available on all these options. If you play offline it's obviously impossible to chat with other people. But if you play single player and your computer is connected to the internet it is possible to chat with other players. I would love to see a system which allows you to open the chat if you want to chat when you are in single player. This means that you will have to open the chat manually and if you do not want to chat, you do not have to close the chat when entering the game. Or another way to approach this: Make all notifications pop-up in the chat window. If you make that the standard "chat", and other tabs where you can actually chat with other players, you do not have to create extra space to fit the chat somewhere in this case. I personally prefer the first option, since it allows people to decide if they want to chat and they are not forced to have an open chat :).
For multiplayer it might be nicer to have the chat open when the game is fully loaded. If you play multiplayer that usually means you know the person you are playing with and you want to keep contact, it would be nice if that can happen via the ingame chat :).
Also for the multiplayer I'd like a global chat and a chat specific for that multiplayer session.


Chat functions
Which chat functions do I want to have?
I'd like to see a global chattab where everyone should use English. I also would love to have language specific based chattabs, this can either be done by using the language preverations of the game itself (it would be nice if you can insert multiple languages in the language preveration if this is what you choose, since I like to speak different languages too sometimes) or by having all chats next to eachother and going to your language specific chattab. It would also be nice if there is a help chat. This chat is meant for questions about the gameplay and can be in English only. If people want to use other languages for those questions they should use the language specific chattabs. I would only ask for the biggest languages to get supported. So that will obviously be English and German and the countries where a bigger part of the playerbase comes from. It would also be nice if it is possible to have a private tab where you can speak to other players in private (so via whisper).
Next to this it would be nice if during the hometests only the English and German chat will be available; it saves on support and staff (admins and mods) which you need when those tests are held.
During the playtests it would be nice to have a special report bug chat. First you need to select which catagory fits your bug/technical issue i.e.:

Gameplay
Physics
Sailing
PvE
etc.

If this is selected someone from BB/UBI/MOD-team will ask you what you already tried to solve the issue and the specific details of the issue (emptying cache, specs of the game and computer, reloading, etc.). This can be gathered by you as company to solve for the upcoming version. This will be a private channel between the player and BB/UBI/MOD or whoever is selected to help you. Same here as with the support thing above: you can gather more reports more easily and you might safe time on answering the support mails :). By having those catagories before you can contact someone about your bug, it allows for you as company to have specialists working on those specific catagories. Please note that this chat is not for giving feedback, just for reporting the technical issues and bugs in the game!

As said this is my point of view, please let me know what you think about this :)


My conclusion
Overall I think that it is possible to make such a chatsystem. I think that there are better benefits than the downsides! I think this will be a more reliable system than using the support tickets. Next to that I think that this is a good way of gathering feedback quickly. If you have a special request because someone reported something and you cannot recreate it, you can use the chat to ask if other players are able to recreate that issue :)

Overall I feel like this would be a big step, which may not work out as intended... But which is definitely worth trying!

iruet
12-28-2017, 12:17 PM
Overall summary of the post above (and the discussion below):
Positives:

Making friends
Easy access to help
Easy to provide feedback
Easier access to staff members
Easier to have discussions
Chatevents



Negatives:

Need for moderators and staff
Need for maintenance
Servercosts
Might not be used that much after X years


Overall I think it's worth it have a chat. It can help you during the creation of ANNO 1800 for direct feedback and might be helpfull after that too.


This was my summary, if u want to know my full text, u can read it in the post above :)

AgmasGold
12-28-2017, 12:21 PM
I think I agree with pretty much everything here, I think a global chat would be a good feature to have, but it would definitely need to be hideable, as I know some people won't always want a chat stream endless moving on their computer screens.

banan1996.1996
12-28-2017, 04:19 PM
I personally think it's worth taking the risk, because some people will only buy the game if there will be a global chat to talk to other anno fans.

What? You don't buy the game for the game itself but for the global chat in it?! I can't understand such thinking.


And wait a moment. Didn't Anno 2070 have some sort of global chat? I think there was something like that but people very rarely used it. I don't mind having such a feature in the game as long as I can hide that chat without getting any unwanted notifications. I don't need it at all but also I don't mind talking and helping other people with the game.

iruet
12-28-2017, 05:07 PM
What? You don't buy the game for the game itself but for the global chat in it?! I can't understand such thinking.

I have been playing Anno-Online for the past 2.5 years. I know that there aint an alternative to Anno-Online at all... Since the shutdown has been announced, many people left the game. But there are also some people which like anno as a game and can't find anything else with a chat in the game (we have been looking since the maintenance mode has been announced). I think that the regular anno series can be a great alternative if it has a chat for those people. Next to that, a game without chat usually can't keep me interested for more than 6 months. I love the anno series, but for me personally a game is not a "real" game without a chat.
I know for sure that I am willing to buy anno 1800, and maybe some others too... BUT there is a considerous group which is only willing to pay if the game has a chat.


I don't mind having such a feature in the game as long as I can hide that chat without getting any unwanted notifications.

That is why I want the possibility to enable the chat when in single player, when in multiplayer I don't see the use of that function, but I could live with it if the chat is hideable there :)

HarroLP
12-28-2017, 11:02 PM
I personally wouldn't use it much, I think.... Cause I aren't a guy, who like it to chat with other people, I didn't know and a globle chat is for me chaos.... every five seconds is a post and that isn't my favorite. But I think there are people, wich would use it as you say AO players or somebody else.....
So as a feature, tha you can activate and deactivate it may would be a nice experiment, but I personally wouldn't use it that much. Whisper Chat with you frinds in the game would be nice I think. That is a feature I would use.
But it is a very nice post from you!

iruet
12-28-2017, 11:26 PM
I personally wouldn't use it much, I think.... Cause I aren't a guy, who like it to chat with other people, I didn't know and a globle chat is for me chaos.... every five seconds is a post and that isn't my favorite. But I think there are people, wich would use it as you say AO players or somebody else.....
So as a feature, tha you can activate and deactivate it may would be a nice experiment, but I personally wouldn't use it that much. Whisper Chat with you frinds in the game would be nice I think. That is a feature I would use.
But it is a very nice post from you!

Hehehe, thank you for your feedback harro (took some time :p ). Would u chat if u getz a pink text with the unicorn rank :p ?

Yeah I can see why hiding the chat is important for some. That is why that is also written in the main post (which is a bit too long according to agmas :D).

I agree with Agmas on what he said in Discord (https://discord.gg/V4xhZ8Z):


But it could be useful at times
especially for feedback/help etc

For me the main point is that it will be usefull during the development, especially during the hometests, as stated:

During the playtests it would be nice to have a special report bug chat. First you need to select which catagory fits your bug/technical issue i.e.:

Gameplay
Physics
Sailing
PvE
etc.


If this is selected someone from BB/UBI/MOD-team will ask you what you already tried to solve the issue and the specific details of the issue (emptying cache, specs of the game and computer, reloading, etc.). This can be gathered by you as company to solve for the upcoming version. This will be a private channel between the player and BB/UBI/MOD or whoever is selected to help you. Same here as with the support thing above: you can gather more reports more easily and you might safe time on answering the support mails . By having those catagories before you can contact someone about your bug, it allows for you as company to have specialists working on those specific catagories. Please note that this chat is not for giving feedback, just for reporting the technical issues and bugs in the game!


And as said elsewhere, it is easier and faster to have discussions about certain features :) You can also use the global chat for this, so you do not have to create an extra chattab, considering you might already have 5 (global EN - global DE - Help - Report - whisper) if you do this the way I described for the upcoming playtests :).

AgmasGold
12-30-2017, 11:06 AM
I wouldn't use the chat most of the time, but if I had a bug, or wanted help with a certain task, it would be the first place I'd go to before firing up a web browser and trying to hunt down the bug online. And I personally feel like its in the help and support aspect that would be the most useful.

People have been using the Annoverse discord for help with certain aspects of the game, and it has been serving a similar purpose to what a global chat would do. Maybe the next best thing (if implementing a global chat would not be an option - there are a lot of considerations) could be a pointer to the discord within the game itself (I realise this might implicitly suggest endorsement from Ubisoft, and they have stated they don't want to be affiliated with the Annoverse discord), so that people have another option to go to for help and support, instead of fruitlessly searching online, or waiting several days for a support ticket to be handled (he Ubisoft support for Anno is generally very good, just if people want instant replies).

iruet
12-30-2017, 01:56 PM
I would use the chat most of the time, since that is how I usually spent my time when gaming :). And yes, chats have it's positives and negatives and not everone would use the chat daily. For me having a chat is to meet new amazing people and having reasonable fast support. I still believe it would improve the game a lot.

And another thing u need chat for is chatevents ♥
Who no lovez chatevents? :o

Plus chatevents will make the chats more active YaaaY

ruuti0
01-01-2018, 07:53 PM
I like this, and I also liked idea about built-in voice chat too, for same reasons you mentioned. From my programming experience I know it is pretty easy to add to any multiplayer game.

Its 2018 and almost every multiplayer game have built-in voicechat (and especially they have chat). I think more people would buy Anno 1800 if they knew that multiplayer would support chat and voicechat.



I talked more of it here: https://forums.ubi.com/showthread.php/1817359-Some-new-ideas-to-Anno-1800

iruet
01-01-2018, 11:44 PM
I like this, and I also liked idea about built-in voice chat too, for same reasons you mentioned. From my programming experience I know it is pretty easy to add to any multiplayer game.

Its 2018 and almost every multiplayer game have built-in voicechat (and especially they have chat). I think more people would buy Anno 1800 if they knew that multiplayer would support chat and voicechat.

I like the idea of the ingame voice chat implemented. I can't remember writing about it though... Yeah it must be possible, and there are probably some people who would heavily use that. Only downside to spoken chat is that it is harder to moderate, so that won't work for a global chat system if you ask me... But as I said: I like the idea :)

I would personally not use that chat much tbh, or maybe just to listen to people, I don't really feel comfortable talking :)

Sting_McRay
01-02-2018, 08:45 PM
Text-Chat and Anno:
So, finely i will response also to this threat, as i play several games that has chat as extra, Like many anno union followers playing World of Warcraft, that has a chat in-game, and its funny to chat with each other while playing the game, as you can ask some information to other players, as AgmasGold (https://forums.ubi.com/member.php/1938285-AgmasGold) also say, i ask other players first before i visit a website (even with 2 screens, i can do both).

i don't know of a chat would bring "That extra" to the game, as banan1996.1996 (https://forums.ubi.com/member.php/2348952-banan1996-1996) also stated in his msg, Anno 2070 has such system in-game, and indeed it's rarely used, what i know of the chat in anno 2070, there are separated language channels but, i can only choice English or Twitter and that's it, and i'm afraid the same thing will happens in the chat of 2070 that the german chat is busier then the english side, as now also happens on the discord servers (as it come to thus that are setupd for the Anno-Union).
So, i have my doubts to intergrade such systems into a game as Anno.

Voice-Chat and Anno:
Also as ruuti0 (https://forums.ubi.com/member.php/1838917-ruuti0) (see also here (https://forums.ubi.com/showthread.php/1817359-Some-new-ideas-to-Anno-1800)) say a voice chat system in-game is handy, and is indeed almost standard in MP Games, the question however is how many times do you play a Anno MP game? i do not play that much MP with Anno (except with my daughter ad home) so why should i use a voice chat for? just to contact other player and doing "regular voice chats" whit other players?
>>> So, for a MP Sessions it would be very handy and recommended even if the Multi Players are in Co-op mode.

In-game Support and Anno:
It's a fantastic Idea, however if you make such system, it can be hectic for the Guy's/Girls on the other end in the support room if you make this a instant one. Also, not all game problems has to be pointed to the game itself, it can even be the computer, or his/her software that's on that computer. And what if you want fast help, while you can't connect to the games chat/support?
It is nice to have a separate chat support, but for tips and hints you can not ask the Ubi members for that, and i'm also afraid that players will ask for that. Besides that, i don't think that Ubi Members can help if they need error / crash / text and other files that contains information that they need to solve the problems for the player that need support.
So, Leaf is as it is NOW! Just go to the support Pages :)

For Iruet:
You bring up a good idea, however, as yourself already said, you have ppl who like that and ppl who hate such system....But as i already told you on discord, i have my doubts for such system(s)

Regards....

ruuti0
01-06-2018, 11:29 AM
I like the idea of the ingame voice chat implemented. I can't remember writing about it though... Yeah it must be possible, and there are probably some people who would heavily use that. Only downside to spoken chat is that it is harder to moderate, so that won't work for a global chat system if you ask me... But as I said: I like the idea :)

I would personally not use that chat much tbh, or maybe just to listen to people, I don't really feel comfortable talking :)

Sorry I didn't mean to say that you said idea about voice-chat, I just tried to say that it would be great idea too (I actually myself made that idea for Ubi). It is pretty much standart in all multigames at 2018. And even if you don't yuorself use it, there are plenty of people who do.

And why it should be moderated? There of course should be option to mute other players or whole voice chat if you don't like it. That is option in pretty much all other multigames too that use it.





[/COLOR][/B]Voice-Chat and Anno:
Also as ruuti0 (https://forums.ubi.com/member.php/1838917-ruuti0) (see also here (https://forums.ubi.com/showthread.php/1817359-Some-new-ideas-to-Anno-1800)) say a voice chat system in-game is handy, and is indeed almost standard in MP Games, the question however is how many times do you play a Anno MP game? i do not play that much MP with Anno (except with my daughter ad home) so why should i use a voice chat for? just to contact other player and doing "regular voice chats" whit other players?[B][COLOR=#ff0000][COLOR=#008000][B]
>>> So, for a MP Sessions it would be very handy and recommended even if the Multi Players are in Co-op mode.



There are plenty of players who love multiplayer games of Anno and for them it would be great upgrade in 1800! :)

And if it is added, you don't lose anything that it is there, you still don't have to use it.

And those who want it, have great chance to enjoy it.

I believe it would make Anno series even more popular when multiplayer games come player friendly with chat & voice-chat options.

iruet
01-08-2018, 10:55 PM
In-game Support and Anno:
It's a fantastic Idea, however if you make such system, it can be hectic for the Guy's/Girls on the other end in the support room if you make this a instant one. Also, not all game problems has to be pointed to the game itself, it can even be the computer, or his/her software that's on that computer. And what if you want fast help, while you can't connect to the games chat/support?
It is nice to have a separate chat support, but for tips and hints you can not ask the Ubi members for that, and i'm also afraid that players will ask for that. Besides that, i don't think that Ubi Members can help if they need error / crash / text and other files that contains information that they need to solve the problems for the player that need support.
So, Leaf is as it is NOW! Just go to the support Pages :)



My experience with the ticket system... Out of five tickets I send last year:

1 remained unanswered
2 were closed before getting a proper answer (for me personally)
2 were answered properly (again, my experience)



That is why I do not like the current ticket system... I told BB that 1 was unanswered and one "solved" before the actual question was solved.... After that another one was "solved", while the issue was still there... So no, please get rid of the ticket system and replace it with something more reliable...

THIS IS WHY I DISLIKE THE TICKETS!!!!!


That is also the reason why I want a chatsystem with report function, which is in my eyes more reliable...

ruuti0
01-09-2018, 04:17 PM
That is also the reason why I want a chatsystem with report function, which is in my eyes more reliable...


I don't get.. why would you want that support chat have report fuction???

I agree Sting_McRay, support chat isn't for tips how to play game, it is more for "emergencies" if account or game doesn't work etc.

Sting_McRay
01-09-2018, 05:43 PM
...<snip>...
There are plenty of players who love multiplayer games of Anno and for them it would be great upgrade in 1800! https://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/smilies/smile.png

And if it is added, you don't lose anything that it is there, you still don't have to use it.

And those who want it, have great chance to enjoy it.

I believe it would make Anno series even more popular when multiplayer games come player friendly with chat & voice-chat options.


as i said : >>> So, for a MP Sessions it would be very handy and recommended even if the Multi Players are in Co-op mode.


My experience with the ticket system... Out of five tickets I send last year:

1 remained unanswered
2 were closed before getting a proper answer (for me personally)
2 were answered properly (again, my experience)



That is why I do not like the current ticket system... I told BB that 1 was unanswered and one "solved" before the actual question was solved.... After that another one was "solved", while the issue was still there... So no, please get rid of the ticket system and replace it with something more reliable...

THIS IS WHY I DISLIKE THE TICKETS!!!!!


That is also the reason why I want a chatsystem with report function, which is in my eyes more reliable...
Well i have some other experiences with such systems, and so we all have our reason for what we say or choice abt things :) don't worrie, i only gave my thoughts abt your idear.

ruuti0
01-09-2018, 06:20 PM
as i said : >>> So, for a MP Sessions it would be very handy and recommended even if the Multi Players are in Co-op mode.


Well i have some other experiences with such systems, and so we all have our reason for what we say or choice abt things :) don't worrie, i only gave my thoughts abt your idear.

Now I am even more confused.. I talked about in-game chat, chat that players can use to talk each other in MP.

You talked about support chat, which is totally different thing.

And I still don't get what you mean with report option in chat..

If you refered with report to in-game player chat, its pointless because you could close or mute chat. No point to report about chat messages to Ubisoft, it only would waste their time, which would be away from other important things they could do.


99% of all popular multiplayer games have chat today, for very good reason. Because most people want to use it in multiplayer games. You can talk about rules in chat, strategies, teamplay related things, even daily things, many things, countless possibilities. Just because if somebody doesn't like chat, its not reason to deny it from others who want to use it (not saying that you would be this kind of person).

iruet
01-11-2018, 11:47 PM
I don't get.. why would you want that support chat have report fuction???

I agree Sting_McRay, support chat isn't for tips how to play game, it is more for "emergencies" if account or game doesn't work etc.

So you can report things via chat. I did not say u should be able to report the support chat, eventhough that is how you might have read it...
It was more like you can report things via that chat. And there has always been a report option in all current chatsystems from BB:

Help:
Type /w username
Type /joinChat global-X (X = number)
Type /findFriend Friendname
Type /ignoreshow
Type /ignoreadd username
Type /ignoreremove username
Type /report Username Reason

A quick explanation:


Whisper
Go to another global chat
Find a friend
Show the list of blocked/ignored members
Add members to the blocked/ignored list
Remove members from the blocked/ignored list
Report member



Member is best to be replaced with username, cozz admins and moderators can avoid certain commands (especially the blocked one, eventhoug they show as blocked).


I used the tso chats to copy this "code", a similar code is in the ao and mmho chats! So not all options listed here are available in every current chatsystem.


Why do I want a support chat?

Just cozz the reason I posted above... I send 5 tickets last year, 2 of them were closed early, 1 was never even answered and 2 were answered properly.

For me having direct access to people from support gives easier access to support. Next to this it also provides a faster solution and if things are unclear you can ask again immediatly. For me having the ability to talk directly to chris when there are issues, like with the union site, allows me to relax more; knowing that my issue has been read AND is being worked on gives a great feeling, which allows me to relax. I prefer direct support since the solution can be given faster, can be more reliable and the solution is easier "hand" made to suit my issue. I personally do like stalking staff, but I prefer to ask players first. If other players can't help me, it's easy to have a "support chat".

And the report function?
You can use the "support chat" as report a player/bugs/technical issues chat. I personally was not refering to reporting other players in my previous post, but to reporting bug and technical issues. Direct reporting allows for more reports, so the reports are more reliable... Next to this it allows BB to save all this information and prevent this from happening in a new anno (if that is the plan :) ). Reporting via forum and support tickets has for many people a line they need to cross before they can ask something, and as my reason for not wishing to contact support shows: it is not always reliable. I will not say a chatsystem will be more reliable, cozz I can't promise that... But I do think it's definatly worth trying, and if it does not work it is a whise lesson for BB and the players :)



Well i have some other experiences with such systems, and so we all have our reason for what we say or choice abt things :) don't worrie, i only gave my thoughts abt your idear.

Thnx for thinking with me, I am not against you, just against your idea :D


Now I am even more confused.. I talked about in-game chat, chat that players can use to talk each other in MP.

You talked about support chat, which is totally different thing.

And I still don't get what you mean with report option in chat..

If you refered with report to in-game player chat, its pointless because you could close or mute chat. No point to report about chat messages to Ubisoft, it only would waste their time, which would be away from other important things they could do.


99% of all popular multiplayer games have chat today, for very good reason. Because most people want to use it in multiplayer games. You can talk about rules in chat, strategies, teamplay related things, even daily things, many things, countless possibilities. Just because if somebody doesn't like chat, its not reason to deny it from others who want to use it (not saying that you would be this kind of person).

I hope the issue with my ideas for the support chat is clarified now :). As said I did not refer to in-game chats reporting in the support chat... Yeah that would be the case if there would be mayor issues with the chatsystem, but not for allowing players to report other players. Solving those issues is something for moderators/admins, not for support agents if you'd ask me.

I agree with the need of chats and the multiplayer part probably will have one, I am just hoping the regular single player will have the ability to chat too, since that would make the game more interesting and I know I would be spending more time in the game then. I also know that there are enough people willing to buy the game IF it contains a global chat system.

I know for sure sting would not want to say that chats ain't needed, just cozz he doesn't use them. Eventhough he is sceptical and he might not use the chats, he would definatly support the idea if there are enough interested players, not for himself, but all others.

Sting_McRay
01-12-2018, 02:04 PM
Now I am even more confused.. I talked about in-game chat, chat that players can use to talk each other in MP.

....<snip>....

It was that you said some things abt the Voice chat, as i stated in my first post (https://forums.ubi.com/showthread.php/1815409-Chat-ability-in-1800?p=13233575&viewfull=1#post13233575) in this threat you will see i have my doubts abt some of the things iruet pointed out in his first post. but to be clear to you, for voice chat, especially for multiplayer's is a thing i should recommended that's what my ,green Coloured line stated :), and if you read my first post (https://forums.ubi.com/showthread.php/1815409-Chat-ability-in-1800?p=13233575&viewfull=1#post13233575) you see i most agree with you.

And i spoke abt 3 things in that post, each with his own header :)

iruet
02-02-2018, 03:29 PM
I thought of something else...

If there will be a chatsystem, it'd be nice if the chats in which people just talked and you haven't read it yet, highlight
This is usefull, so you do not have to check every chat every time, saves people from clicking on chattabs unnecissarily :)

There should also be a function to globally chatban someone, so you cannot participate on global chats if you offended people seriously, sincea gameban won't exactly work (people paid for the game). A gameban would be possible, if that is in Ubi's terms of use though \_(ツ)_/

It would be nice to be able to create some sort of guild in which you can chat with upto 100 people in another non-supported language, or just to hang out there with friends ^^
It'd be nicer if u can join multiple of those guilds :) Like max three :)

ruuti0
02-02-2018, 04:48 PM
I thought of something else...


There should also be a function to globally chatban someone, so you cannot participate on global chats if you offended people seriously, sincea gameban won't exactly work (people paid for the game). A gameban would be possible, if that is in Ubi's terms of use though \_(ツ)_/




How you thought it would be decided who get banned?


It it is other players, it is very bad idea, because then group of friends can exploit it and get others banned/muted, I have seen this happen in couple of other games.

Same goes for gameban.

If you didn't mean that players decide it, I seriously doubt that Ubisoft people have time to follow and monitor our chats and games, they have limited resources and they surely put them to more important tasks, can't blame them doing that either, because it is smart thing to do.

iruet
02-02-2018, 06:01 PM
How you thought it would be decided who get banned?


It it is other players, it is very bad idea, because then group of friends can exploit it and get others banned/muted, I have seen this happen in couple of other games.

Same goes for gameban.

If you didn't mean that players decide it, I seriously doubt that Ubisoft people have time to follow and monitor our chats and games, they have limited resources and they surely put them to more important tasks, can't blame them doing that either, because it is smart thing to do.

What about trained moderators? Yeah, they have to be maintained by Ubi... But I dare to say that that does not take that much time once they are fully trained :)
Just like MOD_Freeway is a volunteer, you can have those mods volunteer... So basically they are players which want to help out with moderation :) If they are trained, they will usually only need help for the extreme cases. This would mean that you can have way more mods than BB/Ubi ever can manage to pay themselves :)

Just the banning task has to be done by trained people, I don't care if they are players and volunteered to help or actual paid staff...

OptimaForma
02-04-2018, 01:04 AM
no chat please, i play games like these to get away from people, not to be bothered by them via a useless chat

AgmasGold
02-04-2018, 11:59 AM
I think if a chat were to be implemented, it would need to be optional. There is a global chat function in Anno 2070, and its very unintrusive. I've never used it, and I've not really seen it used either. As I said at the start of this thread, how much would people actually use the chat?

ruuti0
02-04-2018, 01:15 PM
What about trained moderators? Yeah, they have to be maintained by Ubi... But I dare to say that that does not take that much time once they are fully trained :)
Just like MOD_Freeway is a volunteer, you can have those mods volunteer... So basically they are players which want to help out with moderation :) If they are trained, they will usually only need help for the extreme cases. This would mean that you can have way more mods than BB/Ubi ever can manage to pay themselves :)

Just the banning task has to be done by trained people, I don't care if they are players and volunteered to help or actual paid staff...
What would those trained moderators maintain?

Global chat? I don't know if we really need something like that, because like AgmasGold said: it wasn't used in 2070 either even though it had it. And even if people would use it, for example Dota2 has "global" chat and you won't believe the number of abuse there (abusers: 99% kids "having fun"), it practically would require 24/7 moderating and I doubt that you would ever get 24/7 moderating when there isn't paid people doing it.
I know that it would be cool if you could just go to global game chat and get help to all your Anno problems asap, but in past it didn't show great success.


In multiplayer games there should be chat, but there should be option to mute whole chat or individual chat users. That way nobody would have to moderate any game chats and there would be no way to abuse system by banning innocent users.





no chat please, i play games like these to get away from people, not to be bothered by them via a useless chat

If there would be chat in multiplayer games, there should be option to totally mute it and option mute certain individuals, that way you couldn't be bothered.

You also have to think other people because there are plenty of people who find chat more than useful in multiplayer games, 99% of multiplayer games have chat today because of that.





I think if a chat were to be implemented, it would need to be optional. There is a global chat function in Anno 2070, and its very unintrusive. I've never used it, and I've not really seen it used either. As I said at the start of this thread, how much would people actually use the chat?

It is super useful in multiplayer games, I don't know either why we should have global chat, but in multiplayer mode it is pretty much must today, 99% of all multiplayer games already have it and for good reason.

I hope we get in to 1800.

AgmasGold
02-04-2018, 02:29 PM
Yeah, I would use it multiplayer, I was talking about the global chat - something that could be used in single player as well.

ruuti0
02-04-2018, 06:05 PM
Yeah, I would use it multiplayer, I was talking about the global chat - something that could be used in single player as well.

Do you know any game where such system (global chat) would worked (no abuse etc and active answering), because I don't.

Idea sound nice, but some ideas just don't work out in practice.

iruet
02-05-2018, 12:05 PM
What would those trained moderators maintain?

Global chat? I don't know if we really need something like that, because like AgmasGold said: it wasn't used in 2070 either even though it had it. And even if people would use it, for example Dota2 has "global" chat and you won't believe the number of abuse there (abusers: 99% kids "having fun"), it practically would require 24/7 moderating and I doubt that you would ever get 24/7 moderating when there isn't paid people doing it.
I know that it would be cool if you could just go to global game chat and get help to all your Anno problems asap, but in past it didn't show great success.


In multiplayer games there should be chat, but there should be option to mute whole chat or individual chat users. That way nobody would have to moderate any game chats and there would be no way to abuse system by banning innocent users.

No 24/7 moderation is practically impossible, but you can get really close :)

I don't know why it wasn't succesfull... I would definatly use it :)


If there would be chat in multiplayer games, there should be option to totally mute it and option mute certain individuals, that way you couldn't be bothered.

You also have to think other people because there are plenty of people who find chat more than useful in multiplayer games, 99% of multiplayer games have chat today because of that.

Yeah next to muting individuals, BB_Volty mentioned that NPC's will probably have their own chat... If that is the main chat, it is completely upto you to open and read/participate in the other chats... Ofc. chatting is not obligated, but it would be nice for the people which want to chat :)


It is super useful in multiplayer games, I don't know either why we should have global chat, but in multiplayer mode it is pretty much must today, 99% of all multiplayer games already have it and for good reason.

I hope we get in to 1800.

Ofc. there should be chat in multiplayer, but it'd be nice to have a global chat system if ya ask me ^^