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ragin6
11-20-2017, 11:20 AM
Hi! My game just crashed on my Xbox One X this morning, and now every time I try to open the game it just goes black.
I have tried turning off and on and I have tried a reinstall, but nothing seems to be working. Have anyone else experienced the same thing?

gshinert0927
11-20-2017, 03:24 PM
Found more threads of users experiencing this....this is a game breaking bug, please provide an update on what is happening with this and add this to the known issues.

https://forums.ubi.com/showthread.php/1785426-please-help-game-is-bugged-grafix-bug-everytime

https://forums.ubi.com/showthread.php/1790771-Crash-and-now-won-t-open

https://forums.ubi.com/showthread.php/1777051-My-game-all-on-black-screen-and-i-don-t-now-what-to-do-Ubisoft-please-help-me

https://forums.ubi.com/showthread.php/1775364-Ac-Origins-INFINITE-LOADING-BLACK-SCREEN-XBOX-ONE

gshinert0927
11-21-2017, 02:55 AM
So I found a fix to your game's bug. I found that if you go an initiate a conversation that starts a cut scene....pretty difficult to do with just a black screen.....the game's visuals will be restored. You then cannot die or shut the xbox off or it will make the screen go black again. The next thing you have to do is travel back to the mission you were on when the game crashed and caused this issue. In my case, this was the "Rites of Anubis." When I got close to the area where I initiated the conversation with the NPC that starts this mission, the game froze. I literally could not do anything but I could hear the game's music continue. I then pressed start, clicked on "Quit to Title Screen."

The game then rebooted to the title screen. I started my game back up from the save file, and the game started right away with the cut scene of that mission. This is exactly where it crashed so I believe your bug has to do with the crashing of the game during a cut scene or mission that causes the in-game black screen to happen.

It might be worth looking into doing some coding that force resets any active missions a player is in to reset this and allow them to continue with the game without being told its a "corrupted save" which is not the case. This is a bug...not a save issue. You owe it to your customers to troubleshoot this further and not tell them to just restart the entire game as the tech asked me to do in our chat that was recorded below. I've paid for and played every AC game as they came out and am a loyal fan. Listen to your customers when they report stuff like this and dont just blow them off like its something they caused and nothing can be done to address their concerns.

Tlw1988
12-13-2017, 04:35 PM
Hi! My game just crashed on my Xbox One X this morning, and now every time I try to open the game it just goes black.
I have tried turning off and on and I have tried a reinstall, but nothing seems to be working. Have anyone else experienced the same thing?

Hey have you found out how to fix that? I ran into the same problem a couple days ago.