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DocHollidayx
11-07-2017, 11:47 AM
I've been playing for around 2 hours now and have had 3 hard crashes system completely shuts down all 3 crashes happened when pulling up the menu not sure if this a known issue

DocHollidayx
11-07-2017, 01:07 PM
forgot to mention that i was playing the game digitaly in 4k with hdr when the first 3 crashes happened just tried playing with disk same thing happened thats 4 hard crashes in 2hrs the version im playing on is 1.0.3

DocHollidayx
11-07-2017, 04:45 PM
ok I've tried reinstalling the game and its still hard crashing my xbox one x completely turning it off I've also played Wolfenstein 2 for about 40 mins with no issues so i dont think its my system gonna try rise of the tomb raider next i would love to know whats going on

Ubi-Keo
11-09-2017, 05:34 PM
The latest update is 1.04, please ensure this update is installed and try again.

If the issue persists please try the following:

1. Delete the games install data then reinstall it and install the latest patch update available and try again.
2. Power cycle (http://support.xbox.com/en-GB/xbox-one/console/power-cycle-console) your console.
3. If the issue persists try starting a new save file as the issue could be caused by a corrupted save file.
4. If the issue still persists after this try testing the game in another console if possible. This will help to determine if there is an issue with the game disc or your console.
5. If the game works in another console then create a new user profile on your console and try the game again. If the game works the issue is related to your user profile however if it still fails to work then it is most likely an issue with your console. If this is the case please contact Microsoft (https://support.xbox.com/en-gb/contact-us) for further assistance.