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StormsAndSaints
11-07-2017, 02:55 AM
I just bought the season pass on xbox and I received the calamity blade but not the 500 helix points. Furthermore, I didn't receive free access to the roman centurion pack even though it says 'free' in the in game store.
The season pass doesn't appear in my downloads but it does say that it's installed in the in game store.

What's going on?

StormsAndSaints
11-07-2017, 03:20 AM
Guys, any help here would be great. I'm pulling my hair out here. I paid £30.00 for nothing but a sword at this point.

WAZZA-UP-MAN-264
11-07-2017, 06:40 AM
yea i have season pass and it says buy

KylarBlackStone
11-07-2017, 07:48 AM
Having similar issue on Xbox One bought season pass but when I go to the store in-game the Centurion Pack has a price under it till I change tabs then says free but still tries to charge me. Has price on it in the Xbox Live Store as well.

StormsAndSaints
11-07-2017, 07:52 AM
Good to know I'm not alone
What's going on Ubisoft!?

StormsAndSaints
11-07-2017, 08:13 AM
I have an ongoing case with Ubisoft about it.

KylarBlackStone
11-07-2017, 08:27 AM
I created a case as well.

sharpblade1508
11-07-2017, 08:43 AM
I just made a case too.

Yousheep
11-07-2017, 08:46 AM
Yes, same issue. I have the game preordered with season pass and itís trying to charge for for this supposedly free pack. Quite frustrating.

StormsAndSaints
11-07-2017, 08:50 AM
So this seems more widespread than I thought. My brother is having the same issue despite paying for season pass. Hmm.

Yousheep
11-07-2017, 08:59 AM
I was looking forward to using this pack tonight seeing as the only thing I havenít completed is the final races of the hippodrome. Guess Iíll have to wait some more time.

StormsAndSaints
11-07-2017, 09:04 AM
Ugh, I'm hoping they sort it out. The anxiety just hit a new high.
£30 is a lot of money for just one sword and nothing else...

Yousheep
11-07-2017, 09:06 AM
U will get the two major dlc packs donít fret. Iím tempted to buy this pack and ask for reimbursement haha

StormsAndSaints
11-07-2017, 09:10 AM
So you think it's defo an issue on their end?
Friend just messaged me on xbox confirming same issue.

Think I'll wait a few hours before forking out MOAR cash.
This isn't ideal.

Yousheep
11-07-2017, 09:11 AM
Def will get resolved and def on their end.

GhStRdR2k
11-07-2017, 09:14 AM
I also have the season pass installed. The Roman Centurion Pack in the in-game store shows it's free but when I try to get it then it says it's 6.99$

StormsAndSaints
11-07-2017, 09:16 AM
Let's make as much noise as possible people.

I don't even feel like touching the game until this is sorted.

Ubi-QuB3
11-07-2017, 09:57 AM
Hey everyone,

Just checking, have you tried to access the pack via the in-game store rather than the Xbox Store?

/QuB3

Yousheep
11-07-2017, 09:58 AM
Yes Iíve tried tht already and it tried to charge there as well.

StormsAndSaints
11-07-2017, 09:59 AM
Yes. I have tried the in game store and it says 'free' on the pack after a refresh but when I go to download it prompts you to pay.

Ubi-QuB3
11-07-2017, 10:07 AM
Thanks for the quick replies! I'll pass it along internally as well!

StormsAndSaints
11-07-2017, 10:08 AM
That would be great. I'm getting a little nervous here. I don't usually pay for season passes so this is daunting.

Yousheep
11-07-2017, 10:09 AM
No problem, thank you for assisting.

StormsAndSaints
11-07-2017, 05:01 PM
So... Still waiting for a fix for the roman pack. It really shouldn't take this long.
I'm guessing (and know two up to now) who have been swindled out of £6 even though they should get it for free.

Any news guys?

StormsAndSaints
11-07-2017, 05:16 PM
Make that four...

daddytrav
11-07-2017, 05:40 PM
Im having the same issue. First time buying a season pass for for an AC game.....If they dont get this sorted out very quicly, Ill be very hesitant to do it again.

KylarBlackStone
11-07-2017, 05:44 PM
Just got done with a chat with a support representative no new info but did notice a banner issue pop up on the support page about the pack.

"Greetings Assassins!

We have received reports from players having difficulties acquiring the Roman Centurion pack, which is included in the Season Pass.

We are aware of this issue and a fix is currently being implemented. It may take up to 24 hours to show up as owned in your inventory.

We apologize for any inconvenience and thank you for your patience!"

StormsAndSaints
11-07-2017, 05:50 PM
Just got done with a chat with a support representative no new info but did notice a banner issue pop up on the support page about the pack.

"Greetings Assassins!

We have received reports from players having difficulties acquiring the Roman Centurion pack, which is included in the Season Pass.

We are aware of this issue and a fix is currently being implemented. It may take up to 24 hours to show up as owned in your inventory.

We apologize for any inconvenience and thank you for your patience!"


Thanks for the info Kylar. Guess we'll see what happens then.

StormsAndSaints
11-07-2017, 06:06 PM
Just checked Twitter. Seems like they're saying the same thing there.
So at this point, EVERYONE with a season pass is effected it seems.
I hope this won't happen for every dlc yet to come.

KylarBlackStone
11-07-2017, 07:08 PM
Now banner issue is saying

"We have received reports from players having difficulties acquiring the Roman Centurion pack, which is included in the Season Pass.

Please note the following restraints for your specific platform:

PS4: You will need to manually download the content to your console. You will be able to find the Roman Centurion Pack in the Playstation Store and can download it from there.

Xbox One: Your content will be made available to you within 48 hours.

PC: The Roman Centurion Pack will be available @12:00pm EST."

Why is it taking so long on just Xbox?

StormsAndSaints
11-07-2017, 07:33 PM
Short answer: They must have screwed up and now need to work with the xbox store to correct it. Even then, it shouldn't take 48 hours to correct.
This is extremely frustrating. I love this game, but this experience has soured it.

StormsAndSaints
11-07-2017, 07:37 PM
Kylar, do you mind sending a link to this banner issue?
I'd be grateful.

Legoiceking
11-07-2017, 07:45 PM
I was wondering what was going on jeez....
post edit: I did not join in march of 2017! ive been with ubisoft since the first ghost recon!

KylarBlackStone
11-07-2017, 08:08 PM
I'm in the U.S. so for me support page is https://support.ubi.com/en-us/ and banner is at the top here's the link to the current one https://support.ubi.com/en-us/News/000032122/AC-O-Roman-Centurion-Pack-PS4-X1

StormsAndSaints
11-07-2017, 08:21 PM
I'm in the U.S. so for me support page is https://support.ubi.com/en-us/ and banner is at the top here's the link to the current one https://support.ubi.com/en-us/News/000032122/AC-O-Roman-Centurion-Pack-PS4-X1

Brilliant, thanks Kylar. Big help.
Guess it's a waiting game. Nevertheless I'll check at midnight tonight (I'm UK time)
Keep on top of this issue. People shouldn't pay for what they're promised!

StormsAndSaints
11-08-2017, 01:05 AM
It's midnight here, and no change yet - Guess that goes for everyone else?

II Th3 d0g II
11-08-2017, 02:05 AM
The centurion pack isn't on the Xbox store that might be the issue. I'm having that same problem like everyone else it's says it's free and then tries to charge us for the price of the pack.

HisNoobKiller
11-08-2017, 02:09 AM
bought the season pass and now iím getting charged an extra $7 for something that was supposed to be free

StormsAndSaints
11-08-2017, 02:22 AM
The centurion pack isn't on the Xbox store that might be the issue. I'm having that same problem like everyone else it's says it's free and then tries to charge us for the price of the pack.

It's on the store on my end, just with the price tag of £5.99 which it should be free due to season pass.
It's a glitch on their end. They have said they will fix it within 48 hours...

Yup.

48 hours.

:nonchalance:

It might be too late for people who have paid for it by mistake. You might wanna open a case explaining the accident. Not your fault.
Everyone else - JUST WAIT. Don't pay for something you're entitled to.

II Th3 d0g II
11-08-2017, 12:26 PM
It's on the store on my end, just with the price tag of £5.99 which it should be free due to season pass.
It's a glitch on their end. They have said they will fix it within 48 hours...

Yup.

48 hours.

:nonchalance:

It might be too late for people who have paid for it by mistake. You might wanna open a case explaining the accident. Not your fault.
Everyone else - JUST WAIT. Don't pay for something you're entitled to.

On my end the pack only appears on the in game store no the Xbox live store.

StormsAndSaints
11-08-2017, 05:09 PM
I can now confirm that the roman pack is FREE to download for season pass holders in the UK.

Yey!

Let's hope this doesn't happen again in the future. A lot of unhappy xbox season pass holders who accidently paid for something they weren't supposed to pay for.