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View Full Version : Squad disconnection and long matchmaking



Trapez-PL
11-04-2017, 06:36 PM
After last patch, I can't play with my friend because od squad disconnection after about 15 seconds.
Trying to play alone waiting time is quite long, sometimes about 5 minutes or longer.
I can play only lone wolf Terrorist hunt or Situations normal way.

Turning "Display game" info in Options on, my connection is 56 ms (my friend's 65ms).

Regards

Sacaninha.
11-06-2017, 11:38 PM
Same here, no solutions!!!

Micro-CTH
11-09-2017, 06:06 PM
Hi all.

happening to me too.

I have a good connection. ( 100Mb )
Ping usually 30ms

Uninstalled the game, and installed again and keeps happening.
I even open all the ports and removed firewall from router.

Still nothing.

Is there any log I can send? Tell me the location I will gladly post here.

Thread related: https://forums.ubi.com/showthread.php/1779702-Dropping-from-squad-during-matchmaking?highlight=matchmaking

On reddit:
https://www.reddit.com/r/Rainbow6/comments/7b6hpn/long_matchmaking_and_separated_from_squad_again/
https://www.reddit.com/r/Rainbow6/comments/6wwr1h/constantly_getting_dropped_from_matchmaking_in_a/

And there's more.

Thanks,
Tiago

DBM.Altair
11-09-2017, 07:45 PM
I have the same problem and I'm trying to contact the support but they are responding once a week or so.

shreav
11-11-2017, 01:15 AM
Wtaf, Ubisoft. You going to acknowledge this crap or what? :mad:

UTB.RTI
11-11-2017, 04:35 AM
I started a support chat with them and the did say they were looking into it.
What they did say to try.
-be sure all invites from the party leader are being sent from the squad menu, not the Uplay overlay party menu. You have to ACCEPT from the overlay party menu, but do no initiate from there.

-Just to be safe, make sure that a squad invite has been accepted before you send the next one. Sometimes if several squad invites are sent out at once, it can break the party.

-Make sure that only the party leader starts the game search. If someone other than the party leader initiates the game search, it can end up kicking the leader out of the party.

-Finally, check to be sure that you aren't mixing NAT types. You can see this in the upper right-hand corner of the menu. NAT types should be the same across the party (Open, Strict, Moderate). Having one player with open NAT type, and another with strict NAT type, will result in an error.

Bi77y
11-12-2017, 04:39 AM
Same problem!!!! What going on?!?!?! How does one fix this?????

Micro-CTH
11-15-2017, 12:58 PM
Did all of that, still not working :/

shreav
11-28-2017, 09:47 PM
My solution: uninstall the game completely and reinstall in a different drive.

If you don't have another drive, then try and different directory.

I didn't bother with the high-res pack this time either.

EraEnBroma2222
11-30-2017, 11:34 PM
Hi friends.I also had this problem.I change modem a now play with my friends.Try change modem and you will see.
My old modem glitel a now tp link a no problem.

Good luck

shreav
12-08-2017, 09:46 AM
Nope. My **** is still ****ed.

Micro-CTH
12-08-2017, 12:23 PM
We should create a single thread of this issue... :/

Micro-CTH
12-13-2017, 12:56 PM
bump

Micro-CTH
12-14-2017, 02:23 PM
A week later, I got a response from Support.
My english was probably not the best. So, all the info for them and telling them that sometimes the game work fine, was like resolved.
It's not, waiting for them again.

Micro-CTH
12-15-2017, 12:40 PM
Hi All,
I bought the Y3 season pass, still didnt fix the problem.
Support ticket still open: 05530670

Thanks

UbiSailorScout
12-15-2017, 11:01 PM
Hey there!
First of all, please be aware excessive bumping is against forum rules. Please refrain from doing so. Secondly, usually separation from squads typically means someone has a conflicting NAT type. For this issue, we recommend these steps to fix NAT types (https://support.ubi.com/en-US/faqs/000024695/Connectivity-Troubleshooting-PC-R6S/). Please make sure everyone you are trying to play with in your squad has done the same step. If you still cannot connect, please make a ticket (http://www.support.ubi.com) with a screenshot of your port forwarding (https://support.ubi.com/en-US/faqs/000024619).

MicroTids, I've looked into your case and passed it on. An agent should be in contact with you soon. If you still do not get a response within the next few days, please contact the Ubisoft Support Facebook (https://www.facebook.com/UbisoftSupport/) or Twitter (https://twitter.com/UbisoftSupport) page with your support case number. Thanks!

Micro-CTH
12-18-2017, 12:06 PM
Hi UbiSailorScout,

Didnt know about the bumping rules. Sorry about that.
Yhea I am aware of the NAT types. Shouldn't be a problem since all of the squad have the NAT type open.
I also added two videos in the support ticket, one where I get droppped from the squad and a second one where I successfully get in the match with the squad. Same squad members. two outcomes.

I hope we can get this fixed. I also asked if is there any other logs I can get to help debug this problem

Thanks

Micro-CTH
12-21-2017, 11:33 AM
@UbiSailorScout I dont know if it is normal... but 6 days and no answer it is a bit annoying...

Micro-CTH
12-22-2017, 03:05 PM
This support is terrible...

They got back to me... Asking to changes my ports... I added a screenshot with all the necessary ports OPEN when I open the ticket ( 6th of Dec )

Why this copy past answers!?! Do you guys even read what we write in the ticket? Do you guys even open the attachments!?

Why I got an answer 1 week after posting my support issue to get a copy past answer!?

Common guys, I PREFER YOU GUYS TO TELL ME THAT YOU DONT KNOW WHAT IS CAUSING THIS, AND YOU ARE ADDING TO THE BUG BACKLOG!

On the 6th it will a month since I open the issue.

Terrible service...

Polarity.
12-24-2017, 04:19 PM
I've given up on the game. Matchmaking is terrible (puts lvl 200s against 30s and 40s, FUN!), squads don't work, hitreg is still crap even after the operation health thingy and everything is just going downhill. Thing is it won't make a difference, everyone is praising how Ubisoft has changed and how good they are to the game.. Guess what, they aren't. I've purchased this game TWICE! Once on uplay and once on Steam and I'm getting shafted like always.

Micro-CTH
12-27-2017, 03:00 PM
I even consider that the problem could be my ISP.
But I am at my brothers place, he doesn't have a single problem, and I am still dropped from the squad 90% of the time...