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View Full Version : Freezes to restart issue



Makakoa68
10-30-2017, 11:44 AM
The game will randomly freeze will not be able to control it and after a short time the game restarts itself and putting me back to a previous checkpoint safe this is happened few times now once while I was doing a mission and other time while I was hunting so it seems pretty random but it does happen.

Ubi-Keo
10-30-2017, 02:48 PM
I am sorry to hear that you are experiencing this, it is not a known issue.

Could you please try the following troubleshooting steps if you haven't already done so.

1. If you have a disc version of the game check to make sure there are no marks or scratches on the disc. If the disc is dirty clean it with a lint free cloth.
2. Delete the games install data then reinstall it and install the latest patch update available and try again.
3. Power cycle (http://support.xbox.com/en-GB/xbox-one/console/power-cycle-console) your console.
4. If the issue persists try testing the game in another console if possibe. This will help to determine if there is an issue with the game disc or your console.
5. If the game works in another console then create a new user profile on your console and try the game again. If the game works the issue is related to your user profile however if it still fails to work then it is most likely an issue with your console. If this is the case please contact Microsoft (https://support.xbox.com/en-gb/contact-us) for further assistance.