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KaiserB_uk
03-08-2004, 05:24 AM
I'd post this in the tech support forum but I can't see one!

So...

Anyone else had problems installing TIR2 on WinXP systems? Getting detected as just a 'USB Device' instead of a Track IR? I'm in the process of dealing with Natural point support but thought that given the number of TIR users on this board it couldn't hurt to see if anyone else has had issues...

Did I see a post a while back by Extreme_one on a similar subject? Have searched the boards but not finding anything...

I have managed to install it fine on my work win2k machine but apart from the limited graphics capabilities of this PIII 500 hunk of junk there's also the issue of explaining joysticks and the sound of machine gun fire to my employers.

Of course this could all just be divine retribution for my gloating post on friday afternoon http://ubbxforums.ubi.com/infopop/emoticons/icon_frown.gif


"There is no such thing as a humble opinion" - Terry Pratchett

KaiserB_uk
03-08-2004, 05:24 AM
I'd post this in the tech support forum but I can't see one!

So...

Anyone else had problems installing TIR2 on WinXP systems? Getting detected as just a 'USB Device' instead of a Track IR? I'm in the process of dealing with Natural point support but thought that given the number of TIR users on this board it couldn't hurt to see if anyone else has had issues...

Did I see a post a while back by Extreme_one on a similar subject? Have searched the boards but not finding anything...

I have managed to install it fine on my work win2k machine but apart from the limited graphics capabilities of this PIII 500 hunk of junk there's also the issue of explaining joysticks and the sound of machine gun fire to my employers.

Of course this could all just be divine retribution for my gloating post on friday afternoon http://ubbxforums.ubi.com/infopop/emoticons/icon_frown.gif


"There is no such thing as a humble opinion" - Terry Pratchett

ELEM
03-08-2004, 05:35 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by KaiserB_uk:
I'd post this in the tech support forum but I can't see one!<HR></BLOCKQUOTE>

It's called Community Help.

I wouldn't join any club that would have ME as member!

KaiserB_uk
03-08-2004, 05:40 AM
[QUOTE]Originally posted by ELEM:
It's called Community Help.

[QUOTE]

Well thanks for the bump anyway.


"There is no such thing as a humble opinion" - Terry Pratchett

Leech_
03-08-2004, 06:00 AM
Kaiser, TIR2 is fully XP compatible. I think you just skipped the important part: Did you plug the TIR2 device to the computer before installing the latest drivers from naturalpoint.com? If so that would explain it. Your symptoms match this kind of behaviour.

XP regocnizes USB devices with "closest match", despite there is no valid drivers for the device in the XP library. What you have to do is:

1) remove TIR2 device
2) uninstall the drivers its using
3) install latest drivers from naturalpoint (doublecheck theyre fot TIR2 spesifically)
4) plug the TIR2 device in

Now, if after these steps XP will detect this device as some other than TIR2 get back on the subject.

Cheers,
Leech / Lufthunden
www.lufthunden.com (http://www.lufthunden.com)



<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by KaiserB_uk:
I'd post this in the tech support forum but I can't see one!

So...

Anyone else had problems installing TIR2 on WinXP systems? Getting detected as just a 'USB Device' instead of a Track IR? I'm in the process of dealing with Natural point support but thought that given the number of TIR users on this board it couldn't hurt to see if anyone else has had issues...

Did I see a post a while back by Extreme_one on a similar subject? Have searched the boards but not finding anything...

I have managed to install it fine on my work win2k machine but apart from the limited graphics capabilities of this PIII 500 hunk of junk there's also the issue of explaining joysticks and the sound of machine gun fire to my employers.

Of course this could all just be divine retribution for my gloating post on friday afternoon http://ubbxforums.ubi.com/infopop/emoticons/icon_frown.gif


"There is no such thing as a humble opinion" - Terry Pratchett<HR></BLOCKQUOTE>

B16Enk
03-08-2004, 06:01 AM
Community Help (http://forums.ubi.com/eve/forums?a=frm&s=400102&f=49310655)

Question:

It is crucial that you install the software BEFORE plugging in the TrackIR. I assume you did this?

TrackIR works fine on XP otherwise..

Leech_
03-08-2004, 06:02 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>
I wouldn't join any club that would have ME as member!<HR></BLOCKQUOTE>

Karl Marx IIRC? http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif

B16Enk
03-08-2004, 06:03 AM
http://ubbxforums.ubi.com/images/smiley/16x16_smiley-very-happy.gif

Two posts within a minute saying the same thing, although mine omitted the 'remove software' bit.

KaiserB_uk
03-08-2004, 06:33 AM
Yup, and all missing the bit where I said I've installed the thing fine on another PC, without any problems at all (implying I've followed the instructions).

Having trawled the NaturalPoint forums it appears there IS an issue with USB/WinXP compatibility although it only occurs on a relatively small number of systems. What I'm asking is if anyone around here is/has experienced this issue.

All very frustrating because given my job as a desktop support engineer I can normally figure these windows 'foibles' out myself. This one's got me stumped however.

On the plus side, me testing TIR on my work PC is keeping everyone else in the office entertained, vis:
Colleague 1 "How do you double click?"
Colleague 2 "head-butt the monitor."
*cue laughter and general merriment*


"There is no such thing as a humble opinion" - Terry Pratchett

Leech_
03-08-2004, 07:10 AM
Ok then my best bet would be some other pointing device drivers installed after XP installation (that override the ones TIR2 should use)

Find the origin of the "wrong drivers" on your XP and delete these drivers from the .cab or whatever theyre in, so that theyre not anymore part of XP's own driver database.

Cheers,
Leech / Lufthunden
www.lufthunden.com (http://www.lufthunden.com)

Alexi_Alx_Anova
03-08-2004, 07:18 AM
TrackIR has some USB problems that's for sure.

Also keep in mind that if you update your USB drivers with a chipset update or the Microsoft autoupdate, and TrackIR is plugged in, you will bugger the install. That's because the chipset drivers contain the USB drivers and there is a Microsoft USB2.0 fix patch floating around. Unplug it if you are doing a chipset update & look closely at what you are updating from Microsoft.

This is the only fly in the ointment of TrackIR and I wish Naturalpoint would get off their proverbial and fix it. http://ubbxforums.ubi.com/images/smiley/16x16_smiley-mad.gif

Alexi

-----------------------------
Drug of choice....coffee

http://web.onetel.net.uk/~alx_747/coffee.jpg
-----------------------------

ELEM
03-08-2004, 07:33 AM
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Leech_:
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>
I wouldn't join any club that would have ME as member!<HR></BLOCKQUOTE>

Karl Marx IIRC? http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif<HR></BLOCKQUOTE>

Close...but no cigar! http://ubbxforums.ubi.com/images/smiley/16x16_smiley-very-happy.gif

I wouldn't join any club that would have ME as member!