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View Full Version : Dialogue sound issue is not just limited to logitech headsets



shinobisweed
10-27-2017, 09:26 PM
Dialogue in cutscenes and ambient sound/chatter is non existent not only for logitech headsets but also for sennheiser urbanite xl plugged in to device with 3.5mm. I tried playing the game with subtitles, but without the ambient sound and chatter as well the world feels dead. Right now as it is the game is pretty, but unplayable. I was excited to dive into it over the weekend, but Im missing all of the dialogue and feeling of being in the world is broken by the eerie silence. Have to come back after its patched up.

UbiFluouise
10-27-2017, 09:39 PM
Hello Assassin! Thank you for reaching out to us with this information. Although we are looking into this issue with Logitech headsets currently, we appreciate you mentioning that you are also having a similar issue on your headset as well. We mentioned to another group (forums.ubi.com/showthread.php/1774580-Stuttering-and-sound-issues) that was looking to address this issue that we would report that members of the community are having this on other headsets as well and this will be added to our investigation. In the mean time, you can see if any of the instructions listed in this article (https://support.ubi.com/en-US/Faqs/000018813/PC-Cannot-Hear-Cut-Scene-Voices-and-Other-Sound-Problems) help to alleviate some of what you're experiencing. If this remains a problem after looking into the troubleshooting provided, please bring this to the attention of our technical support team (https://support.ubi.com/Cases/New) and provide your system files (https://support.ubi.com/en-US/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/) so that someone can address this further for you. Thank you again for this information and for taking the time to share your experience with us!