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View Full Version : Music doesn't start properly during game?



Kwisatzz88
10-27-2017, 08:59 PM
Just played the first 30 mins and I noticed many "silent" moments where only dialogues and sound effs were audible and no music at all. Very weird and it kills the atmosphere, which is paramount in this AC episode

UbiFluouise
10-27-2017, 09:59 PM
Hello Assassin! Without further details, it's hard to determine the exact cause of what you're experiencing, however, if you're using a headset, we have had reports from the community that some players are unable to hear dialogue or ambient sounds through Logitech and Sennheiser headsets and our team has already been investigating this issue with Logitech, and it will be reported for further review regarding the Sennheiser headsets. Even if you are not using a headset at this time, it is still possible to have sound issues outside of this, of course, and in either case, this article (https://support.ubi.com/en-US/Faqs/000018813/PC-Cannot-Hear-Cut-Scene-Voices-and-Other-Sound-Problems) we have compiled has instructions on how to address a lot of the main sound problems players experience in-game. If you have looked into the instructions we've provided on your Thread and they do not alleviate what you're experiencing, please bring this to the attention of our technical support team (https://support.ubi.com/Cases/New) along with any troubleshooting you've tried and your system files (https://support.ubi.com/en-US/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/) and we're happy to take a closer look for you. Thank you!

Kwisatzz88
10-28-2017, 09:58 AM
i've created a ticket adding msinfo and dxdiag. I'm not using headsets, just using 2 normal stereo speakers + 1 woofer. It's really annoying, I do not understand why the music isn't playing or in other cases, it starts playing very late. The problem is mainly during exsploration, While during combat the music seems to play properly

Kwisatzz88
10-28-2017, 12:05 PM
Hello Assassin! Without further details, it's hard to determine the exact cause of what you're experiencing, however, if you're using a headset, we have had reports from the community that some players are unable to hear dialogue or ambient sounds through Logitech and Sennheiser headsets and our team has already been investigating this issue with Logitech, and it will be reported for further review regarding the Sennheiser headsets. Even if you are not using a headset at this time, it is still possible to have sound issues outside of this, of course, and in either case, this article (https://support.ubi.com/en-US/Faqs/000018813/PC-Cannot-Hear-Cut-Scene-Voices-and-Other-Sound-Problems) we have compiled has instructions on how to address a lot of the main sound problems players experience in-game. If you have looked into the instructions we've provided on your Thread and they do not alleviate what you're experiencing, please bring this to the attention of our technical support team (https://support.ubi.com/Cases/New) along with any troubleshooting you've tried and your system files (https://support.ubi.com/en-US/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/) and we're happy to take a closer look for you. Thank you!

edit: I'm informing you that I WON'T be playing this game until you fix this no-music-at-all bug which is totally killing the immersion and the beauty of the game.
I don't know why but the music seems to appear randomly for no more than 30 seconds more or lesse and then it disappears again drowning the game in an ackward silence.
PLS do something about it quickly, or I might eventually ask for refund