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View Full Version : Deluxe Edition not showing up after i bought gold edition.



guest-2jJRT0Ys
10-27-2017, 03:59 PM
I pre ordered ac origins gold edition. but my deluxe pack didnt install. it says i need to buy this pack. i dont get it. I got the gold ed. too

UbiFluouise
10-27-2017, 10:19 PM
Hello Assassin! We're sorry to hear you've been having trouble with your Deluxe Pack. From the information you're provided, it sounds like you purchased Origins: Gold Edition, and as you should have, received the Deluxe Pack as an extra to your Gold Edition purchase, but the content is not installing for you, and it's telling you on your system that you do not have it? Without having access to any error messages you may have received when initially trying to install at this moment in time, we'd suggest first clearing the cache on your console. To do this, please power your system down and leave it unplugged for two minutes before plugging it back in and trying the install again. Hopefully this will allow the install to complete successfully so that you can access your content, but if it does not, please share any information about what you're experiencing with our technical support team (https://support.ubi.com/Cases/New) but it will be important for you to provide any error messages you're receiving when the installation of your Deluxe Pack fails. If we have misunderstood the issue you're experiencing based off of the information you've provided and you're actually not sure how to redeem your Deluxe Pack Code, we have articles on how to redeem your codes in-game (https://support.ubi.com/en-GB/faqs/000031851/Redeeming-codes-in-game-ACO), how to redeem your pre-order codes (https://support.ubi.com/en-US/faqs/000031089/Redeeming-your-pre-order-code-ACO/) in general, and also on where to find your content (https://support.ubi.com/en-GB/faqs/000031900/I-cannot-find-my-content-in-Assassin-s-Creed-Origins-ACO) once the codes have been redeemed successfully. Hope this helps!