PDA

View Full Version : Code email didn't send



Ploiymph
09-03-2017, 07:46 AM
I bought Mario + Rabbids and recieved a code for the pixel pack, but once I redeemed by code I didn't recieve the email and accidentally closed the tab. I can't redeem the code again. I'm not sure what to do.

Pikachuy1
09-04-2017, 04:04 AM
hey man, I'm having that same issue and it's really annoying I can't find what to do...
I'll keep looking and let you know if I find anything, could you please do the same? :)

Ontos17
09-04-2017, 04:26 PM
I got the same thing too, the code seems to be redeemed but no instructional email has been received.

Pikachuy1
09-04-2017, 09:18 PM
Hey guys, just fixed it, I logged a customer support request on the following link and got the email in a couple of hours. Best of luck guys.
[URL="https://support.ubi.com/en-GB/Cases/new?method=email"]

Ontos17
09-05-2017, 01:04 AM
Yeah mine just came through. Thanks if anyone did something behind the scenes.

UbiFancy
09-08-2017, 04:36 PM
If anyone else runs into this issue, please create a support case (https://support.ubi.com) and we'll be happy to help you out :)