PDA

View Full Version : Think I've been hacked!!



TheSRow
06-18-2017, 12:25 AM
I havent been on for a few weeks as ive been stuck in an isolated and very cold place with no access to a gaming computer/internet. but had some wierd login requests from my account pop up on my phone.

I got a two-day break and went home. I updated steam etc and wasn't feeling up to gaming so i decided to update everyhting else.

My Ubisoft account name is now peymen.em and there is cloud data for the 17 Jun 2017, 04.52;PEYMAN.

My local data is for the 14 of may 2017 17.03

I havent gone on as i want the discrepency between the two timing to be noted. Its also likely the other user is probably in another timezone/location. (I have a screenshot i can upload of ithttps://cdn.discordapp.com/attachments/258074519116316673/325777990682148866/Hacked.JPG)

Can i get an account reset to prior to may 14.

Also will restoring the local save data remove a possible ban as i assume anyone who steals an account is unlikely to care if they get it banned or not....


Ive also noticed that two step verification was no longer turned on - i thought i ahd it set up....

I only have until the end of today until im back to the ice and snow any help would be amazing.

Grakatis
06-18-2017, 12:52 AM
The same thing happened to me once aswell you just can contact the support it will take 1-2 days

UbiThunderbolt
06-18-2017, 06:17 AM
Hi Srowdog!

For help with recovering your account, please contact us on our Facebook (https://www.facebook.com/UbisoftSupport/) or Twitter (https://twitter.com/UbisoftSupport) page. You can also find phone contact information for your local support team here (http://ubi.li/ytyj6).

Thanks!

TheSRow
09-04-2017, 05:26 AM
I looked and the only way to contact on the ubisoft page si for me to call the sydney australian centre at international rates - considering most help lines take say 20-30 minutes of waiting i might as well jsut buy anew game and some ram and a new graphics card?

Is there another affordable way of calling the help centre? Im not fond of letting facebook connect to all my various accounts

TheSRow
09-04-2017, 05:29 AM
FFS my names back to peymanem again