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View Full Version : How / Where is the best way to leave significant feedback?



Captain_Summers
06-14-2017, 11:30 PM
To UbiCeeCee or whomever else is managing the community on here, I have a few questions.

It seems that despite these being the official forums we're the last to get any information or even notice of the Dev AMA that happened on Reddit.

In that AMA, the producer said we should give feedback / feature requests and bug reports back to the dev team.

Other than (very) long posts on this forum (which seems to be ignored by Ubisoft / Red Storm) what is the preferred and most direct method to send my extensive feature request / bug list to make sure it reaches the dev team?

Thanks

filmgeek47
06-15-2017, 07:31 AM
Yeah, I'm wondering the same thing.

BB_Coolcat
06-15-2017, 12:42 PM
Being a professional game developer myself, even when not involved with the BridgeCrew team at all, believe me, the devs are reading (or at least skim through) everything. These forums, facebook, reddit, some other networks and probably most news articles/reviews about the game worldwide, possibly only English and maybe French stuff, though. That's what community managers do, 40h a week. They try to read as much as possible and compile a weekly report for rest of the DEV team. Even the other members of team will probably read responses about the game in their off time, just because they care about what they worked on for years. People not caring about the thing they are working on are unusual in the games industry, since you can easily make more money elsewhere.

However, when working for a big publisher like Ubisoft, you either don't respond at all or with empty standard phrases (which won't help you at all). This has two reasons:
1. Answering takes time that can be spend better by more reading and aggregating more feedback.
2. For response something like "We are working on this awesome feature X you requested for some time now, but are not sure we can actually do it for reasons Y and Z." there is always the guys who understands it as "Feature X will be released next week" and spreads it everywhere. That can easily result in a lot of disappointed/angry people.
Community managers usually answer when they have something to say.

=> When you have extensive feedback, put it here in the forums. If it's long, put it in a separate thread and link it in the Suggestions & Feedback thread, just to be sure. They will read it and if there is lot's of similar feedback from other members of the community, and nothing like a large group of people requesting the opposite of what you want, the community manager will surely relay it to the DEV team. However, that doesn't mean they can actually act on it. There are things like budget, available devs and time to consider. Not to mention that it might collide with some other future thing they have planned for the game or you are perceiving some issues that is caused by something else entirely. (Simple example: You request enemy phasers should do more damage, but actually the issue is that you have too much energy to put into shields.)

Lettuphant2
06-15-2017, 09:06 PM
Thanks! You really are a cool cat.

I worked on major games in Edinburgh, and the feedback was always... interesting. Some completely legit, followed by hundreds basically asking us to make their consoles twice as powerful.

BB_Coolcat
06-16-2017, 11:46 AM
See also their response here: http://forums.ubi.com/showthread.php/1683325-Devs-seem-to-be-MIA

We're here :)

Apologies if it seems like silence but we have been working to address what is in the known issues thread. We also see all of the feedback and suggestions that the community make. We're actively on Reddit (PSVR (https://www.reddit.com/r/PSVR/), Oculus (https://www.reddit.com/r/oculus/) & Vive (https://www.reddit.com/r/vive/)) on Discord (https://discordapp.com/channels/313512069750063105/313512069750063105), on our @UbisoftVR Twitter channel (https://twitter.com/UbisoftVR), and here in the forums. Even though you might not see us all of the time, we're around ;)

UbiSkyBear
06-16-2017, 02:34 PM
Other than (very) long posts on this forum (which seems to be ignored by Ubisoft / Red Storm) what is the preferred and most direct method to send my extensive feature request / bug list to make sure it reaches the dev team?

Thanks

Hello Captain_Summers,

As BB_Coolcat mentioned, we see all feedback provided in these forums as well as other channels like Reddit, Discord, and Twitter. Please feel free to provide any and all feedback in this forum and we would be happy to relay it to the development team. And as UbiCeeCee mentioned, even though you might not see us all of the time, we're here! :)

- UbiSkyBear