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Galasdir
06-08-2017, 05:29 AM
Ok so after the Operation Health patch I'm having ping problem. The server is SBR and the ping was 79ms hitting the ESC key, and 100ms every game. Now it's 289ms on ESC info and 300ms every game. NAT open, and it's not my internet connection, I checked.

UbiThunderbolt
06-08-2017, 07:17 AM
Hi Galasdir!

Here are some connectivity troubleshooting steps (https://support.ubi.com/en-US/faqs/000024695/Connectivity-Troubleshooting-PC-R6S/) that may help with your ping. Please also try these general PC troubleshooting steps (https://support.ubi.com/en-US/faqs/000025513/General-PC-Troubleshooting).

If none of these troubleshooting steps improve your connection, please reach out to our team at support.ubi.com for further assistance by clicking on "Contact Customer Support" at the bottom of the page. Our technical support team will be able to help you out from there. Thanks!

Skilgannon_87
06-08-2017, 06:30 PM
Hello thunderbolt, I submitted 2 tickets for that and no answer... This is so upsetting. I tried on 2 different PC and with 2 different connections and still the same problem

Galasdir
06-09-2017, 02:51 AM
Hi Galasdir!

Here are some connectivity troubleshooting steps (https://support.ubi.com/en-US/faqs/000024695/Connectivity-Troubleshooting-PC-R6S/) that may help with your ping. Please also try these general PC troubleshooting steps (https://support.ubi.com/en-US/faqs/000025513/General-PC-Troubleshooting).

If none of these troubleshooting steps improve your connection, please reach out to our team at support.ubi.com for further assistance by clicking on "Contact Customer Support" at the bottom of the page. Our technical support team will be able to help you out from there. Thanks!

So I've done every step of the two troubleshooting guides you mention, the problem continues. Again I'm saying this happen after the patch.

richo63uk
06-10-2017, 12:48 PM
UBISOFT - the high ping is an issue at your end!

Just tried playing TH and was getting pings of 300-700+.


FYI- I have high fibre internet.