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View Full Version : CANT CONNECT to my ACCOUNT anymore ! PLZ HELP



Trenk2009
03-13-2017, 07:17 PM
HEY!

When i try to connect they ask me a 2 step verications with google authentificator ! WTF PLZ HELP

FredEx919
03-13-2017, 08:32 PM
Hello Trenk2009,

You'll want to check directly in with support for account issues. They should be able to help you out with this after verifying some information with them. Take a look at http://support.ubi.com for all the information. Here is an article (https://support.ubi.com/en-US/faqs/000025785/Secure-Your-Account-With-2-Factor-Authentication-Ubisoft-Accounts/) that covers the topic as well.

teksuo1
03-13-2017, 09:14 PM
i've always had issues when pairing an authentificator with any game. i lost a wow account that way too. (changed phone while i wasn't active in the game, when i came back i needed the old phone to get in..) the only way to get it back was to send valid ID to their HQ... ended up just starting over without authentificator.

Trenk2009
03-13-2017, 10:49 PM
i've always had issues when pairing an authentificator with any game. i lost a wow account that way too. (changed phone while i wasn't active in the game, when i came back i needed the old phone to get in..) the only way to get it back was to send valid ID to their HQ... ended up just starting over without authentificator.

The this is that I DINT EVEN DID THIS ! I don't remember doing this thing at all ! When I try to connect on my Ubi account from my actul phone I got a message sayinr "Connection error" or something. I

Trenk2009
03-13-2017, 10:50 PM
Hello Trenk2009,

You'll want to check directly in with support for account issues. They should be able to help you out with this after verifying some information with them. Take a look at http://support.ubi.com for all the information. Here is an article (https://support.ubi.com/en-US/faqs/000025785/Secure-Your-Account-With-2-Factor-Authentication-Ubisoft-Accounts/) that covers the topic as well.

Yeah great, but here's the thing with the support : THEY DON GIVE A FACK ! I called it for 47 min straight until my phone ran out of baterie life and I was still waiting for someone to pick up my god damn call !

Trenk2009
03-13-2017, 10:58 PM
EDIT: PROBLEM SOLVED. You can delete the thread. Thanks