View Full Version : Ubisoft,why even try to fraud the buyers of the CIS region by not providing english?

02-15-2017, 04:05 PM
so,here's the chat log with the custom service,on which I demanded that ubisoft give me the language pack that's said available on CIS store page.

NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎14‎:‎05‎ ‎PM): Thank you for contacting Ubisoft Live Support. Please give me a moment to read your question, and I'll be with you shortly.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎14‎:‎22‎ ‎PM): Hello Nick.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎16‎:‎07‎ ‎PM): Hi, can you please send me the proof of purchase for the order?
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎16‎:‎26‎ ‎PM): and a screenshot from steam where it is stated that it should contain English?
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎16‎:‎37‎ ‎PM): I bought it on steam and activated on uplay.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎17‎:‎12‎ ‎PM): I work in china myself but dosent speak Chinese nor Russian.but On steam page it does stated that it contains English.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎19‎:‎29‎ ‎PM): I would need a screenshot of the Steam page and the Proof of purchase to assist further.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎19‎:‎40‎ ‎PM): ok.doing it
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎21‎:‎09‎ ‎PM): quick question.how do I send picture on this chatbox?
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎23‎:‎39‎ ‎PM): and there is another picture
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎24‎:‎58‎ ‎PM): the latter is the steam store page of the CIS region.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎26‎:‎39‎ ‎PM): Thanks
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎26‎:‎48‎ ‎PM): I believe that message is in error.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎27‎:‎12‎ ‎PM): The game audio will be in English but the menu will only be available in Chinese and Russian
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎27‎:‎26‎ ‎PM): It says will be available in English.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎27‎:‎35‎ ‎PM): if that's how you suggest it,then it is a fraud.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎28‎:‎07‎ ‎PM): Like i say I believe it is an Error.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎28‎:‎49‎ ‎PM): its been up there for like 10 days and you think no one in ubisoft 'noticed' that there is an error there that isvery well might be a fraud?
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎29‎:‎14‎ ‎PM): It has been noticed before. It takes a little time to get these corrected I do apologise.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎29‎:‎24‎ ‎PM): I ask again.you see the page.you see the proof.now I demand English being added to my game
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎29‎:‎35‎ ‎PM): it is an error made by your company,not by me.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎29‎:‎46‎ ‎PM): I am afraid I cannot add English to the game.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎29‎:‎57‎ ‎PM): The languages available are based on the region for the purchase.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎30‎:‎08‎ ‎PM): You can.because there is another person who asked the custom service that did get it.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎30‎:‎33‎ ‎PM): We cannot add the language to the game for you.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎30‎:‎41‎ ‎PM): ask your boss.I demand the language being added,
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎30‎:‎59‎ ‎PM): If you can't do it,ask your superior.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎31‎:‎14‎ ‎PM): I demand English being added to my game.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎31‎:‎40‎ ‎PM): I am sorry we cannot add the language to the game I will need to end this chat if there is nothing else I can assist with.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎31‎:‎50‎ ‎PM): If you continue to insist that this is a mere error.
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎31‎:‎54‎ ‎PM): Then it is a fraud
Me (‎2‎/‎15‎/‎2017‎ ‎3‎:‎32‎:‎12‎ ‎PM): I will keep asking the custom service until this has been solved.
NickG (‎2‎/‎15‎/‎2017‎ ‎3‎:‎32‎:‎33‎ ‎PM): We cannot add the language for you. Sorry but I will need to end the chat now.

/chat ended/
here is a dropbox pic of the steam page of the CIS region.

added link:the guy that managed to get english language

I was kinda mad at that moment,sorry if I looked like a jerk there.but if that's what he says what it is,then why isn't there Chinese/Russian voice? :)
First NickG says there is English voice,then says its an error.you are as misleading as Donald Trump.

02-15-2017, 04:50 PM
Ha! Classic Ubisoft move.

My sincere condolence OP.

I'm still baffled why would a gaming company will create a game that is language locked.

02-15-2017, 04:58 PM
Ask for a refund, buy a non CIS region? Maybe thats works.

02-15-2017, 05:38 PM
because we have bought a game from the most idiotic company in the universe filled with stupid people who cant say < sorry we made a mistake but we can solve it like this or this >

instead we get a stupid answer from an idiot

and guess what ?? we all knew it !!!

02-15-2017, 05:49 PM
How did u buy the game in that CIS region if you don't live there?

02-16-2017, 11:35 AM
How did u buy the game in that CIS region if you don't live there?

Do you even read bro?

02-16-2017, 09:21 PM
I dont want to have to buy PS+ just to be able to play on ****ty servers that disconnect me, or not to be able to play the SP campaign offline, at all. What a joke, so am i going to support this BS in the future?, NO, im not going to promote it as well on any on my channels. There will be an end to ubis greed. Those were the days when you got what you payed for. No dlc or incomplete games. I missthose days!