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View Full Version : How can I light a fire under Saitek A@@!



Waldo.Pepper
02-26-2004, 07:54 PM
I have an email commitemnt from Mark Starrett
of Saitek USA customer support to replace my right out ot fhte box defective X45 sent to me on February 10th.

Since that email Saitek has ignored all my emails.

So far the Stick is great (thought defective) But Saitek USA support sucks.

What do you gentlemen recommend?

Thanks for any advice or help.

Waldo.Pepper
02-26-2004, 07:54 PM
I have an email commitemnt from Mark Starrett
of Saitek USA customer support to replace my right out ot fhte box defective X45 sent to me on February 10th.

Since that email Saitek has ignored all my emails.

So far the Stick is great (thought defective) But Saitek USA support sucks.

What do you gentlemen recommend?

Thanks for any advice or help.

Steaky_361st
02-26-2004, 07:58 PM
Well you get some wood, newspapers and matches and let 'er rip http://ubbxforums.ubi.com/infopop/emoticons/icon_smile.gif


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Steaks
Cpt 375thFS
"And you thought the meat last night was tough..."

Franzen
02-26-2004, 09:30 PM
Tell them you've gone public in a popular game forum? http://ubbxforums.ubi.com/images/smiley/blink.gif
Just an idea.

Fritz

Franzen
02-26-2004, 09:35 PM
Don't forget an eye catching subject title.
"Saitek Publically Recognized"
"Saitek's Reputation Damaged"
"Saitek's Incompetent Product Support Goes Public"
"Saitek to Lay-off 1000 Employees" http://ubbxforums.ubi.com/images/smiley/16x16_smiley-very-happy.gif
Just a few more ideas

Fritz

bashii
02-26-2004, 09:52 PM
Don't go through Saitek USA, go directly to the company.

Waldo.Pepper
02-26-2004, 11:08 PM
Thanks for the advice amusing and otherwise. I think I shall phone them directly soon. Though it bugs me that I should have to.

Menthol_moose
02-26-2004, 11:24 PM
ive worked in computer warranty for a number of years now, chasing up just the situation your in and the key is persistence.

Just keep on bugging and bugging them, eventually they will realise your not going to go away and they will do something about it.



Eh, mates! What's the good word?

Mitlov47
02-27-2004, 12:10 AM
Out of the two anecdotes "the meek shall inherit the earth" and "the squeaky wheel gets the oil," I've only ever found the second to be true.

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I-16 and LA-5FN: real men fly radial.

Franzen
02-27-2004, 01:01 AM
Well said Emitton.

Fritz