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Frangus_
12-04-2016, 12:13 AM
My game keeps crashing at the Ubisoft splash screen and looking at the launcher log it seems like its the Uplay Overlay causing the crash.

Anyone had that problem and know of a fix? I have disabled the overlay, redownloaded the game, reinstalled Uplay.

Posting the errors from the launcher log below.


[10196] 2016-12-03 22:42:41 [20432] INFO UplayGamesHandler.cpp (78) Starting Uplay game session.
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetUserAvatar
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryUnansweredUserEvents
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetUserAvatar
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryUnansweredUserEvents
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetUserSteamInfo
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetClubGame
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetAchievements
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message MessageGetAvatar
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message MessageGetUnitsBalance
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetFriendSuggestions
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message QueryGetChatHistory
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message MessageOverlayUIComponentChanged
[10196] 2016-12-03 22:42:45 [18924] ERROR OverlayView.cpp (1156) Unhandled ui message MessageOverlayReady

Ubi-P4in
12-04-2016, 01:41 PM
Hello there, could you please try verifying your files within Uplay? To do this, please click on the game and select "Properties". You should now see an option to verify the files, please note this may take a few minutes to complete. After doing this please close down Uplay and then start this up again as an administrator. To do this, please right click on the Uplay shortcut and select "Properties" then "Compatibility". Please then check the box next to "Run this program as an administrator" and then press Apply and OK.

If the issue remains please submit a support ticket here (https://support.ubi.com) and please include a DxDiag and MSINFO report. For information on how to save the reports please visit the link here (https://support.ubi.com/en-US/faqs/000023904/How-To-Submit-Dxdiag-Msinfo/). Thanks.