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kiefdemane
12-03-2016, 01:28 AM
the game does not even start on my system. ive seen at least 5 other posts about it wether on here or reddit and no one has an answer and i see no response from ubi on any of he posts, u would think they would say something to at least acknowledge its not starting. someone said its the windows storage space and to try symbolic link but i dont have storage space setup and the solution he suggested did nothing. fix this please or at least let someone know that you know your game doesnt even start.

ipod0208
12-03-2016, 01:54 AM
Got the same :mad::mad:

daware
12-03-2016, 01:54 AM
Yes! I've looked every where for a solution to this and I can't find a single forum thread any where on any site that has gotten a reply. very irritating. You'd think they'd try to be a bit more helpful.

daware
12-03-2016, 02:07 AM
I found this: https://www.reddit.com/r/Steep/comments/5g54a4/pc_psa_possible_fix_if_the_game_is_not_launching/ It might fix the issue. About to give it a shot.

kiefdemane
12-03-2016, 02:13 AM
I found this: https://www.reddit.com/r/Steep/comments/5g54a4/pc_psa_possible_fix_if_the_game_is_not_launching/ It might fix the issue. About to give it a shot.

thats the post i commented on and talked to op but it didnt work for me cuz i dont even have storage space set up. seemed to work for people that did have it though.

gg.gore
12-03-2016, 08:12 AM
I'm having the same problem.
I'm going to refund this game soon if I can't find a solution. I've tried every relevant fix out there and still nothing.

UBI-Froggard
12-03-2016, 04:14 PM
Hi all,

Issues like this are unique to each computer and the solution can be various things. The best place to seek help for these kind of issues is to contact our support team with you system files so we can look into it and see what could be causing your issue.

Please could you submit a ticket to our support team regarding your issue?

Please attach a DX Diag and MSINFO file to your ticket when submitting it. Help on obtaining these files can be found at the links below:

MSINFO - https://support.ubi.com/en-GB/faq/article/000021216
DX Diag - https://support.ubi.com/en-GB/faq.aspx?article=000021185

Don't forget to mention what troubleshooting (if any) you have already tried so it doesn't get suggested to you again.

Thanks,

AdorkableZoey
12-03-2016, 04:27 PM
My issue was steam didn't connect to uplay properly, after restarting steam and closing uplay, then when launching from steam again uplay launched correctly allowing the game to start :)

kiefdemane
12-03-2016, 07:01 PM
Hi all,

Issues like this are unique to each computer and the solution can be various things. The best place to seek help for these kind of issues is to contact our support team with you system files so we can look into it and see what could be causing your issue.

Please could you submit a ticket to our support team regarding your issue?

Please attach a DX Diag and MSINFO file to your ticket when submitting it. Help on obtaining these files can be found at the links below:

MSINFO - https://support.ubi.com/en-GB/faq/article/000021216
DX Diag - https://support.ubi.com/en-GB/faq.aspx?article=000021185

Don't forget to mention what troubleshooting (if any) you have already tried so it doesn't get suggested to you again.

Thanks,

i have created a ticket the reference number is 03900234.

kiefdemane
12-04-2016, 03:10 AM
i still cannot start the game. i reinstalled uplay and steep and still stuck on the splash screen the steep.exe just exits instantly on task manager.

LTDx51
12-04-2016, 04:40 AM
Im playing the game on steam and it keeps coming up can not connect to uplay very frustrating after paying 80 usd for a game . can anyone help ?