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View Full Version : Just Dance Unlimited Pass - purchased / code not received



DanNohel
11-01-2016, 07:28 PM
Hi, I bought the Just Dance Unlimited Pass, got email confirmation about the purchase, but never received the code. The songs are still locked and I can only subscribe (buy again) or enter a code (which I don't have). Has anyone experienced the same? Thanks for your advice!

UBI-Zuzu
11-02-2016, 12:39 PM
Hello DanNohel, welcome to the forums!

If I can ask, what platform you purchased you pass for and from where?

Thanks,
Zuzu

MV-jr
02-03-2017, 06:55 AM
hello.. I am having the same issue.. purchased from MS website for the unlimited 1 month pass... but no code received.. talked to MS agents number of times.. refunded few times and repurchased few times... still no code.. they have asked me to contact the game developers. reference number: 1373046367... Please help. Thx

Ubi-KitKoumal
02-03-2017, 11:48 AM
Hello MV-jr,

For this type of situation, you'll have to contact our own support just here (https://support.ubi.com/fr-FR). :)

We hope they'll be able to help.

Kind regards,

KitKoumal