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View Full Version : Season Pass & Frontiers DLC: Important Information (Updated October 14th)



Ubi-Cerisino
10-11-2016, 06:54 PM
Dear Anno Fans,

As promised on Friday, we want to share important details with you today about the discussions in our community revolving around the Season Pass and the new Frontiers DLC. Your feedback is very important to us and as such several changes have been made:




Firstly, the Frontiers DLC is now part of the Season Pass.

http://static.cdn.ubi.com/0075/forum/logo_seasonpass.pnghttp://static.cdn.ubi.com/0075/forum/leer_25.pnghttp://static.cdn.ubi.com/0075/forum/logo_frontiers.png


The original plan for the Anno 2205 Season Pass was to include the two DLC packages Orbit and Tundra. Following your feedback, we have decided to extend the offer and include the Frontiers DLC in the Season Pass as well.




SEASON PASS
As of today, the Frontiers DLC is part of the Season Pass.


DLCs
The shop description of the Frontiers DLC will be changed soon to avoid any confusion in the future. In parallel to the Season Pass, all 3 DLCs (Tundra, Orbit and Frontiers) can be acquired separately as well to serve players who want to pick single content updates.



What does it mean for Season Pass owners?


Frontiers DLC = Part of the game
If you already own a Season Pass, the Frontiers DLC becomes part of your game via an update. You may need to restart your Uplay/Steam client in order to complete the changes.

I own the Season Pass, but already bought the Frontiers DLC. What will happen now?
In the case that you already owned the Season Pass and purchased the Frontiers DLC before these changes, Ubisoft will get in touch with you via E-Mail in the coming days.



What does it mean for players who want to acquire DLCs or the Season Pass later?


Season Pass
If you buy a Season Pass in the future, it will already contain the Frontiers DLC.

Single DLCs
If you would prefer to purchase a single DLC, you can acquire all 3 DLCs (Tundra, Orbit, Frontiers) separately as well.

Additional 3 content updates
The three free content updates Wildwater Bay, Veteran’s Pack and Big 5 Pack will remain available for everyone, no matter which Anno 2205 version you have.



Again, we are sorry that our communication was not as clear as we would have hoped, but after reading the discussions the community was having across various channels, we decided to add the Frontiers DLC to the Season Pass. The intention of all 6 game updates was to add great content to the game which is the reason why we organized a couple of preliminary fan-tests in cooperation with the community. We encourage everyone to continue providing your feedback and share your opinions. We hope you will enjoy the Frontiers DLC.





The community team will update you in this thread about the next steps.
We will inform you as soon as we have further details.




http://static.cdn.ubi.com/0075/forum/feedback/feedback_link_en.png (http://forums.ubi.com/showthread.php/1506582)

Your Anno team

Ubi-Cerisino
10-14-2016, 05:59 PM
Today we want to share a quick update for Season Pass owners who bought the Frontiers DLC before it became part of the Season Pass on Tuesday.

Details next week
The team has been organizing solutions for each impacted player in every country all along the week. An update with more details will be provided next week. Like mentioned earlier, you will receive an E-Mail from Ubisoft that contains a detailed description for your personal compensation.

Get ready to receive an E-Mail from Ubisoft
Please check if the E-mail address connected to your account is valid and ready to receive E-Mails (e.g. enough space, spam filter settings).

Your Anno Team

Ubi-Barbalatu
11-16-2016, 06:14 PM
Dear Anno Fans,

thank you for your patience! As mentioned earlier, there were many different constellations that had to be considered.
Now the announced mails have been send to all players. Those cases, that could be handled directly by Ubisoft, should have been solved by now. You can find all details in your personalised mail.
Please contact our support, if you have questions or if you didn’t receive any mail (don’t forget to check your spam folder).

Best regards
Your Anno Team