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View Full Version : Confirmation email upon 2FA activation



JMO_JaqueS
09-09-2016, 12:37 PM
Im a fan of having the extra security option of 2FA on my accounts.
But Ubisoft does not send you an email when this has been activated.
I recently got my account hacked and all the hacker did was activate 2FA, nothing else, no changing email or pw, nothing. :mad:
I was unaware of this until i tried login into my uplay account on my pc.

Now like the title says please send the users who activate a verification email like the ones you get when you change your password, this way people can identify if their account may be hacked. Besides, to me it;s common courtesy to receive such an email, even google does this when you activate 2FA. It's not that hard to implement Ubi, just do it.

Black_Widow9
09-10-2016, 12:38 AM
Im a fan of having the extra security option of 2FA on my accounts.
But Ubisoft does not send you an email when this has been activated.
I recently got my account hacked and all the hacker did was activate 2FA, nothing else, no changing email or pw, nothing. :mad:
I was unaware of this until i tried login into my uplay account on my pc.

Now like the title says please send the users who activate a verification email like the ones you get when you change your password, this way people can identify if their account may be hacked. Besides, to me it;s common courtesy to receive such an email, even google does this when you activate 2FA. It's not that hard to implement Ubi, just do it.
Hello,

Thank you for your feedback.

Just to make sure, can you please go to the Account Management Website (https://account-uplay.ubi.com/) and verify that your email address is correct? I would also suggest please contacting Ubisoft Support (https://support.ubi.com/) directly.

new_generationX
09-14-2016, 08:54 PM
Hello,

Thank you for your feedback.

Just to make sure, can you please go to the Account Management Website (https://account-uplay.ubi.com/) and verify that your email address is correct? I would also suggest please contacting Ubisoft Support (https://support.ubi.com/) directly.

I just had same problem 2016-09-14 my uplay crashed (hacked?) relaunched it and now it asks me verification code that I never set can this problem be solved?

XeNaL_
09-15-2016, 07:48 AM
I have the some problem i contacted support no reply yet.If i don't get a reply by the end of the month i will never ever encourage anyone to buy Ubi games ever and also not even me. Already its a big a shame especially with those Uplay BUGS/problems and games that need continously patches and repairs (Watchdogs/Sleeping dogs etc) I used to work there plenty of WNF/NAB (Will Not Fix / Not A bug ) in your bug bases UBI SHAME! BIG SHAME!

new_generationX
09-15-2016, 09:33 AM
How can I contact support if I cant login to my account I was able only connect to forum everywhere else it asks me verification code that I never set!

EDIT: Ok somehow I managed to contact support waiting for answer they helped me waited for chat start and we did it gl for you!