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Vlodiz
07-13-2016, 11:45 AM
I've created my account a year ago or something like that. I did not enter on my email that time and now i can't acces it anymore. That means I can't change my email to the uplay account but I bought 2 games and I don't want to create another because of this. Any help Ubi?

Ubi-Banshee
07-13-2016, 03:40 PM
Hi and welcome to the forums!

Please contact our support team for assistance with this issue: https://support.ubi.com/

Vlodiz
07-13-2016, 05:28 PM
Hi and welcome to the forums!

Please contact our support team for assistance with this issue: https://support.ubi.com/

I cannot find any fix.

Ureh
07-13-2016, 08:48 PM
I cannot find any fix.

If you haven't contacted customer support via email/chat, there's a link in the top-right corner of https://support.ubi.com

1. Sign-in to uplay
2. In the top-right corner, next to the magnifying glass icon and your username, there's a blue button with three lines. Click on the latter to open a drop-down menu.
3. At the bottom is "Contact Support" (this link can also be found on the "My Cases" page and at the bottom of the homepage).

https://support.ubi.com/en-US/Cases/Channel

Vlodiz
07-14-2016, 07:09 PM
If you haven't contacted customer support via email/chat, there's a link in the top-right corner of https://support.ubi.com

1. Sign-in to uplay
2. In the top-right corner, next to the magnifying glass icon and your username, there's a blue button with three lines. Click on the latter to open a drop-down menu.
3. At the bottom is "Contact Support" (this link can also be found on the "My Cases" page and at the bottom of the homepage).

https://support.ubi.com/en-US/Cases/Channel

Thank you so much. I talked with the Agent Danny W and he made all right. Thanks Ubi, Thanks Ureh.