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View Full Version : AC Syndicate Stuck on Startup Splash Screen



SilkyCurve7
05-21-2016, 06:51 AM
I just bought the game today and when I try to start it up, It gets stuck on the splash screen logo. I have re-installed it and made sure it was on the main drive. I also tried verifying the files to no avail. Any tips would be appreciated. Thanks!

UbiFancy
05-21-2016, 08:49 PM
Hi SilkyCurve7 and welcome to the forums!

My apologies that your game isn't starting up correctly. Since you've already tried those steps, please submit a support ticket here (https://support.ubi.com/en-US/Cases/Channel) for further troubleshooting assistance. Make sure to include you MSINFO and DXDIAG files with your ticket.

Jessigirl2013
05-25-2016, 06:56 PM
I just bought the game today and when I try to start it up, It gets stuck on the splash screen logo. I have re-installed it and made sure it was on the main drive. I also tried verifying the files to no avail. Any tips would be appreciated. Thanks!

You need to contact UBI support.