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PSKamito
04-01-2016, 11:16 AM
I just bought the code today from Amazon and I redeemed it in my PlayStation account then I launch my damn game but it still doesn't work I can't access unlimited. I enter the code guess what? It said I don't have a valid pass

UBI-Zuzu
04-01-2016, 01:18 PM
Hello PSKamito,

I'm very sorry to hear that you're experiencing such problem. So you redeemed your code with no problems on your PS4 and issue starts when you try to access the Unlimited? Do I understand correctly?

Zuzu

Emding
04-02-2016, 03:56 AM
No encarte que acompanha a embalagem sobre o Just Dance Unlimited que me da as 48 horas para experimentar o serviço, quando fui ativar o código apareceu apenas 24 horas mesmo estando escrito 48 horas no encarte que veio com a embalagem, eu não sei se é algum problema com o Xbox ou a Microsoft mas eu realmente queria as minhas 24 horas restante do prometido no produto. :(

PSKamito
04-02-2016, 06:13 AM
Yep you're right. As I said they told me that my code is invalid but I redeemed successfully with my psn account. I spent my money on a year and 1 months pass but in the end they all went to waste which mean it's a robbery. Furthermore, i try to click subscribe then they tell me I have nth in my content

Zuzu

PSKamito
04-02-2016, 06:15 AM
Can you speak English

Emding

Emding
04-02-2016, 04:21 PM
Can you speak English

Emding

In the booklet that accompanies the packaging on the Just Dance Unlimited from the me 48 hours to try the service, when I went to activate the code appeared just 24 hours even though written 48 hours in the booklet that came with the package, I don't know if it's a problem with the Xbox or Microsoft but I really wanted my 24 hours rest of the promised product.

UBI-Zuzu
04-04-2016, 05:52 PM
Hello PSKamito, Emding,

I'm sorry to hear that you're both experiencing issues. Could you please contact our Customer Support (https://support.ubi.com/en-GB/) and ask them for help with your issues?

Thanks,
Zuzu

PSKamito
04-05-2016, 08:21 AM
Hello PSKamito, Emding,

I'm sorry to hear that you're both experiencing issues. Could you please contact our Customer Support (https://support.ubi.com/en-GB/) and ask them for help with your issues?

Thanks,
Zuzu

Tried that but it's useless

UBI-Zuzu
04-05-2016, 03:43 PM
Tried that but it's useless

Hey PSKamito,

if you already reported your case to the support, please pass me over your reference number and region, I'll investigate :)

Thanks,
Zuzu

PSKamito
04-08-2016, 03:38 AM
Hey PSKamito,

if you already reported your case to the support, please pass me over your reference number and region, I'll investigate :)

Thanks,
Zuzu

My one year code was RBJF 37NF H*** and this was my one month pass was K62F 4RNK K***

UBI-Zuzu
04-08-2016, 04:32 PM
My one year code was RBJF 37NF H*** and this was my one month pass was K62F 4RNK K***

Hi PSKamito
I meant like reference number of ticket that you submitted to our support, so I could look it up for you ;)

Zuzu

PSKamito
04-09-2016, 11:56 AM
Hi PSKamito
I meant like reference number of ticket that you submitted to our support, so I could look it up for you ;)

Zuzu

Ugh I'm sry I don't know what that mean and I don't even know how to contact them. I clicked yr link provided but there was nth I can do

Ubi-Elyon
04-11-2016, 12:54 PM
Ugh I'm sry I don't know what that mean and I don't even know how to contact them. I clicked yr link provided but there was nth I can do

Hi PSKamito,

Please click here (https://support.ubi.com/en-gb/) to contact our support. Then:

- Log in with your Uplay Account
- Choose your platform > Just Dance 2016
- If your problem is not included in the FAQs, please open a ticket here (https://support.ubi.com/en-GB/AskQuestion)

Hope this helped :)