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call_me_ishmael
03-28-2016, 07:24 PM
In the second mission of the Stronghold campaign, "The Only Freedom a Slave Knows," Imani has defeated Jengo and captured his town, thus completing the quest "Lines in the Sand," and initiating the final quest, when they are supposed to fight a duel for control. Imani is transported to a wooden pen and stripped of her army and remaining movement points. I gather that she is supposed to proceed east and pick up a new army, then meet Jengo, but the wooden gate in front of her remains in place and won't allow her to move, even after I end the current turn. Here (http://1drv.ms/1NXo7rl)'s what it looks like.

A search turned up four separate threads related to this bug, for example (http://forums.ubi.com/showthread.php/1289638-2nd-orc-map-is-buged), but no one has proposed a solution that works. Repeated reloads did not help. Is there a way to "cheat," so I can play the next mission, if nothing else?

Ubi-MoshiMoshi
03-29-2016, 01:43 PM
Hi call_me-ishmarl, please could you put this bug in the document here https://docs.google.com/spreadsheets/d/10juXxZcPIzT1JBcqUg0Wp1EH-asDrvXaJPu8pn-rRh4/edit?userstoinvite=statis88@gmail.com&ts=56c72426#gid=0 so the developers can investigate.

Thanks

Cataris01
05-24-2016, 05:42 AM
Have the same issue, already restarted campaign twice, and at this step I always have the same Problem....

gamebearor
09-18-2016, 03:22 AM
I am having a problem with ending Stronghold mission 2. Imani is supposed to battle Jengo, but she is put in the middle of two sliding gates. They are both up and blocking her ability to enter the arena. I can see that this has been an issue for others and that the last report of it was over half a year ago! Has there been a resolution to this? How can i continue?

Ubi-MoshiMoshi
09-19-2016, 09:47 AM
Hi gamebearor, in order to investigate this, please could you send your save files and game logs to singleton@limbic-entertainment.de

You can find save files here
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames

And game logs here
C:\Users\[username]\Documents\My Games\Might & Magic Heroes VII\MMH7Game\Logs

Thank you

gamebearor
09-20-2016, 02:39 AM
Sent

TheAgameR
10-12-2016, 08:56 PM
Hi. I'm having problem finding the Dragon gods alter in the add-on map, Harrower of the dark. I need both orange and blue to pass to the other side of the bridge, but i cant fine them anywere. There is a portal there aswell, but i need to repair it to use it. I have no idea how to.. Can anyone pleeeeease help me?
Thanks

Preezrak
10-14-2016, 08:49 PM
I am also stuck at the end of the second mission in Stronghold campaign. After beating Jengo main character goes through the first gate. Very briefly second gate opens up and then immediately closes, so the main character can not go through the second gate to have another battle with Jengo I'd be happy to post a screen capture, but this problem has been reported months ago, yet solution have not been posted.
I am running Heroes 7 on Windows 10. I've restarted mission a few times on 2 computers. Please help.

silverlion49
10-21-2016, 05:42 AM
I need to find the altar of Arkath.,6th map trail by fire,

Can anyone help me

Thank you,

gamebearor
10-22-2016, 06:49 PM
I sent my game files as requested and have not heard from you in over a month. Please respond.

TheAgameR
10-24-2016, 05:58 PM
Hi. I cant help you, but maybe yoy can help me. Im on map 5 in Harrower of the dark, and i cannot find the alter of dragon so i can open the way over the bridge.. Please help me if you can :)

IraMari
11-07-2016, 04:24 AM
I am also stuck in the same place. Tried to replay few times but it would not help. The second door does not open. Please help to overcome this problem.

Gonzalolhm
12-18-2016, 04:36 PM
I've the same problem, the hero stuck between wooden doors after conquering the Jengo's castle.
Is there a way to release? If I restart the mission would I have the same problem?

Ubi-MoshiMoshi
12-19-2016, 10:52 AM
Hi Gonzalolhm and welcome to the forums, please contact our Support Team https://support.ubi.com who will be able to troubleshoot with you.

Thanks

lmogdico
12-22-2016, 09:32 PM
"
Hi gamebearor, in order to investigate this, please could you send your save files and game logs to singleton@limbic-entertainment.de

You can find save files here
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames

And game logs here
C:\Users\[username]\Documents\My Games\Might & Magic Heroes VII\MMH7Game\Logs

Thank you
"

I have already seen that this is a reported issue. We all are expecting a general solution for this bug. Be a professional and upload a correction patch for this bug.

Ubi-MoshiMoshi
12-23-2016, 10:44 AM
Hi Imogdico, no further updates will be provided for Might & Magic Heroes VII as explained here http://forums.ubi.com/showthread.php/1502674-Important-Announcement-from-the-team

However, we will continue to provide support on an individual basis. Please contact our Support Team, so we can troubleshoot with you.

Thanks

Dragonborn_999
12-23-2016, 12:40 PM
However, we will continue to provide support on an individual basis.

you will release new patches on an individual basis?
I would like to know your future plans about this game in the new year 2017.

Ubi-MoshiMoshi
12-23-2016, 12:48 PM
Hi Dragonborn_999, no further updates or patches will be provided, as explained in the announcements.

Dragonborn_999
12-23-2016, 01:33 PM
Hi Dragonborn_999, no further updates or patches will be provided, as explained in the announcements.

Yes it is, I have carefully read your announcements..
But what prevents you (Ubisoft) to make these new patches on an individual basis?

Ubisoft Entertainment - a French company specializing in the development and publication of computer video games.
The company includes studios in more than 20 countries, including Russia, Canada, Spain, China, USA, Germany, Bulgaria, Ukraine, Romania and Italy. Ubisoft is one of the largest game publishers in Europe.

Why such a well-known company like Ubisoft can not find smart specialists who will fix all the flaws and bugs in this game?

SergSel
01-06-2017, 08:31 PM
Hi, I'm having the same problem. Did you guys get any answer from Ubisoft, some solution on an individual basis?

Phantom3679
01-12-2017, 01:23 PM
Hi! I have also the same problem. Why isn't it possible to write a solution for this problem for such a long time :confused:

Ubi-MoshiMoshi
01-12-2017, 03:06 PM
Hi Phantom3679 and welcome to the forums, no further updates will be provided for Might & Magic Heroes VII as explained here http://forums.ubi.com/showthread.php/1502674-Important-Announcement-from-the-team

However, we will continue to provide support on an individual basis. Please contact our Support Team https://support.ubi.com, so we can troubleshoot with you.

Thanks

johnno42000
02-14-2017, 01:32 AM
I'm not sure this will work for everyone but I had the same problem.

Instead of using the main character to fight the battle in the castle (before you head off to fight him on the top of the hill and get stuck in the gates) I used the secondary character Reem.

Amazingly it worked and I still ended up with the main character going off to fight on the mountain top and the gates opened.

Hope it works for those who are suck in the gates.

John

noahmo123
02-18-2017, 02:23 AM
I tried that as well Johnno but no such luck. I'm convinced it has something to do with the special weapon. I got the weapon with the secondary character instead of the main so I'm going to start over and reverse rolls.

a.hyza
07-02-2017, 04:43 PM
The same problem!
One would expect that most of the bugs could be fix, two years after the release.
I have tried both, the main and secondary hero.
(Purchased and installed on Steam)

Jasiek20017
07-16-2017, 07:35 PM
I cannot move my hero which stuck between gates. Will you help us at last?
Shall we still pay for your games or move to black market for pirates versions? We are still your loyal custommers, do not **** on us.

merlyn2103
11-02-2017, 01:46 PM
So after many attempts here's what worked for me. Unequip the weapon from imani if she has it. Have Reem fight jengo in the castle. Imani will now skip the gates and be able to continue. Only thing that worked for me.