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View Full Version : Question on 48 hour rule



Nuke890
03-22-2016, 03:21 AM
Simply put, does Ubi Support have a policy for how long they will wait to respond to customers after they have made initial contact on a ticket and are working through troubleshooting? Because it has been more than two weeks since they replied to my current ticket. This is particularly frustrating since they were working with me up till March 4th (standard troubleshooting), then they simply stopped all correspondence. I have been completely in the dark, even after trying to make contact via live chat and Facebook. Seems like there should be a policy that Ubi won't leave a ticket which a customer has replied to unanswered for more than 48 hours, just like making initial contact.

I'd appreciate support from anyone at Ubi to get the ball rolling on fixing my problem. Thanks.

Black_Widow9
03-26-2016, 09:50 PM
Hello and welcome to the Forums Nuke,

Can you please let us know the region you're located in and your Ticket #?

Thanks