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Kregal2011
03-08-2016, 11:15 AM
Hey there,
I have trouble to download the game and have no more ideas what I can do. The pre load last week worked fine and I had just issues to download the last 3 GB. I tried already the following:




Run as Admin
Forwarded Ports
Reinstallation from Uplay (without anti virus and firewall)
Added Uplay to trusted and exception list
Change installation path (D:/Uplay)
Closed Background Applications
Edit:
adjusting the bandwidth slider
using a public DNS




There is engouh space on my HDD and connection is also fine.


If you are still having issues after these steps please post here with the following information:

• ISP: Virgin Media
• Router model: Technicolor
• Wired/wireless connection: Both
• Country: Ireland
• Campus/Military/Home/Business/School network: No puplic network

Pleae find below also the log from the launcher:


[ 92] 2016-03-08 10:02:31 [ 5808] INFO HubUtils.cpp (179)
[ 92] 2016-03-08 10:02:31 [ 5808] INFO HubUtils.cpp (180) -- Starting Ubisoft Game Launcher --
[ 92] 2016-03-08 10:02:31 [ 5808] INFO HubUtils.cpp (184) Platform: PC.
[ 92] 2016-03-08 10:02:31 [ 5808] INFO HubUtils.cpp (187) Version: 4733.
[ 92] 2016-03-08 10:02:31 [ 5808] INFO HubUtils.cpp (188) Built: Mar 7 2016.
[ 92] 2016-03-08 10:02:31 [ 5808] INFO HubUtils.cpp (204) Command line:
[ 92] 2016-03-08 10:02:32 [ 4812] ERROR BusVoIP.cpp (863) voipManager not initialized
[ 92] 2016-03-08 10:02:32 [ 4812] ERROR BusVoIP.cpp (889) voipManager not initialized
[ 92] 2016-03-08 10:02:32 [ 5808] INFO Hub.cpp (324) Environment is PROD.
[ 92] 2016-03-08 10:02:32 [ 5808] INFO UplayApplication.cpp (93) OS info: Microsoft Windows 10, 64-bit (build 10586)
[ 92] 2016-03-08 10:02:32 [ 6620] ERROR RawInputController.cpp (356) Attempted to update hotkey with invalid value
[ 92] 2016-03-08 10:02:37 [ 4172] ERROR SteamGameInstallListener.cpp (270) Unable to check install status, game addon is not a steam game: 2399
[ 92] 2016-03-08 10:02:37 [ 4172] ERROR SteamGameInstallListener.cpp (270) Unable to check install status, game addon is not a steam game: 2400
[ 92] 2016-03-08 10:02:37 [ 4172] ERROR SteamGameInstallListener.cpp (270) Unable to check install status, game addon is not a steam game: 2401
[ 92] 2016-03-08 10:02:37 [ 4172] ERROR SteamGameInstallListener.cpp (270) Unable to check install status, game addon is not a steam game: 2402
[ 92] 2016-03-08 10:02:37 [ 4172] ERROR SteamGameInstallListener.cpp (270) Unable to check install status, game addon is not a steam game: 2403
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/7CDEF14A52B283D7D03EFA6031E810249F704538_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f7CDEF14A52B283D7D03EFA6031E810249F704538_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=022dbef28170896fda982292216df3b1a845b0fd e7cc0cb27735d1b017832ba2. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/5E61F8DA6857C3DF87CC4F2D5BA9A9DE49EB5F23_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f5E61F8DA6857C3DF87CC4F2D5BA9A9DE49EB5F23_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=7b99574bbba5178bfae115c7ed784ab901fb5905 9cfd75306b1d6d8816bd1a61. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/536CBA1A6BFDA05D87DC1FE0142C1FD277C00A83_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f536CBA1A6BFDA05D87DC1FE0142C1FD277C00A83_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=1b1a3a0cbcdcba23ff27d9d24d3aac1d3194989e 19695d2d906a281a9ba7b9b4. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/78513C5065B9F9E6849472F2A64134CD53B5A446_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f78513C5065B9F9E6849472F2A64134CD53B5A446_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=7e36ff548dbbfdbed079d861673452f8ac6da771 aa1852c9b9bcc98eff697c31. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/03F22B0D0B044F0C7AFFE690C2A7915B6E3A1D18_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f03F22B0D0B044F0C7AFFE690C2A7915B6E3A1D18_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=1a287378a5473f77938061f54ad7ebf08a7a7ea6 cf2fefd438fade2c294e585f. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/5A7A5586A0148196C3E80DC5BDCA297D52944F61_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f5A7A5586A0148196C3E80DC5BDCA297D52944F61_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=f373896e67318e1f7e952ddf3b2710bcaabd2b8a 9cd142efd87b78c7e32e022e. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/962C94E42F3C15A18C615BD5AC79B3AF01B52B0C_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2f962C94E42F3C15A18C615BD5AC79B3AF01B52B0C_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=8612f110d1afc235748755ca284364c8bd6d9853 833e9766550933022d2490b9. Status code is 0.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:03:46 [ 4192] ERROR DownloadSlice.cpp (449) Failed to get slice with url http://uplaypc-s-ubisoft.cdn.ubi.com/uplaypc/downloads//568/slices/D9789398F9DC2A166E903D9D8D1F3A205630B366_l?_tkn_=e xp=1457438581~acl=%2fuplaypc%2fdownloads%2f568%2fs lices%2fD9789398F9DC2A166E903D9D8D1F3A205630B366_l ~data=c13dc041-bee0-4d9e-9ffb-f988d733cc7e%2c7RAV-X4DQ-UA7F-AVFE~hmac=265fe96680f0222d74517e04bff1f1678c33b584 cac4b877829b71ad489b797f. Status code is 0.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:08 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.
[ 92] 2016-03-08 10:04:11 [ 4192] ERROR TCPSocket.cpp (473) Failed to read from socket. Error is 10060.

Ubi-Stature
03-08-2016, 11:17 AM
Hi there, Kregal2011,

Can you try adjusting the bandwidth slider in the Uplay Settings menu?

This may prompt the download to resume, after this you should be able to return the slider to your desired level.

Kregal2011
03-08-2016, 11:19 AM
Hey Ubi-Stature,

yeah I tried it as well. Did not helped. :/

Ubi-Stature
03-08-2016, 11:20 AM
Have you tried using a public DNS?

Steps on how to do so can be found here: https://developers.google.com/speed/public-dns/docs/using

Kregal2011
03-08-2016, 11:42 AM
Tried it and no change at all.

OutBack-Jack
03-08-2016, 11:48 AM
yeah mine wont download it goes for a little then goes to 0 for ages ..tried all suggestions here ..no proxy ..only happens with uplay steam good as gold https://www.facebook.com/photo.php?fbid=10208069533271116&set=pcb.10208069534071136&type=3

https://www.facebook.com/photo.php?fbid=10208069533591124&set=pcb.10208069534071136&type=3

tried to delete all and start again now nothing at all ..since this is a no go can i order a hard copy ?https://scontent-syd1-1.xx.fbcdn.net/hphotos-xpf1/t31.0-8/10264231_10208069533591124_2008894547865224328_o.j pg

https://scontent-syd1-1.xx.fbcdn.net/hphotos-xlp1/t31.0-8/12829064_10208069533271116_3430587050036543960_o.j pg

Kregal2011
03-08-2016, 12:08 PM
Do you a any kind of live support?

Kregal2011
03-08-2016, 01:05 PM
Honestly, I know its not your fault, but your support sucks hard.

Kregal2011
03-08-2016, 04:32 PM
Any Updates?

Monkeychow01
03-08-2016, 04:41 PM
Have you tried using a public DNS?

Steps on how to do so can be found here: https://developers.google.com/speed/public-dns/docs/using


Look man...I'm in line for your live support, but honestly, basic networking will tell you that's not the issue (I do this for a living). Steam is crapping out at 88% and won't download. It'll download FINE up to that point and then stop. We've been experiencing this all night long. There has got to be SOMEONE on your side of the house that can help us with this and tell us what is going on. Many of us pre-ordered AND pre-loaded this game, only to have it crap out and now we can't play the game. Please ask someone on your side for at least an ACKNOWLEDGEMENT of the problem.

bigtarmada
03-08-2016, 04:52 PM
Look man...I'm in line for your live support, but honestly, basic networking will tell you that's not the issue (I do this for a living). Steam is crapping out at 88% and won't download. It'll download FINE up to that point and then stop. We've been experiencing this all night long. There has got to be SOMEONE on your side of the house that can help us with this and tell us what is going on. Many of us pre-ordered AND pre-loaded this game, only to have it crap out and now we can't play the game. Please ask someone on your side for at least an ACKNOWLEDGEMENT of the problem.

Ditto

Kregal2011
03-08-2016, 05:28 PM
Can understand you guy's. It's so frustrating to have issues and get no help or information. There is a lot of room for improvement.

Kregal2011
03-08-2016, 08:35 PM
Still waiting for an update. Seems that the ticket queue is full.

rimemsk
03-08-2016, 09:48 PM
same problem last 500 mb cant download.

Ashbringer85
03-08-2016, 10:01 PM
Same issue here...

http://forums.ubi.com/showthread.php/1403072-Failed-to-start-download?p=11451379#post11451379

They don't even bother about it... most people bought from UPlay and they wont refund anyway... so job's done.

rimemsk
03-08-2016, 10:12 PM
where is support?:D

rimemsk
03-08-2016, 10:48 PM
cmon wake up and help us pls. we want 2 play.

rimemsk
03-09-2016, 08:09 AM
heeeeeello

Kregal2011
03-09-2016, 09:12 AM
still ongoing!!!

Smok3y72
03-09-2016, 09:26 AM
UPlay is a gigantic piece of S H I T and it has been for years.

6 hours to download a freaking patch and I still can't play.

Smok3y72
03-09-2016, 09:38 AM
How about a phucking RESUME feature? Would that be so phucking hard?

NGI_Groin
03-09-2016, 09:40 AM
no one torrent link to download ?
uplay is broken, give us a link to download plz.

rimemsk
03-09-2016, 01:34 PM
...

Kregal2011
03-09-2016, 02:18 PM
Can we get any information? Ticket is already created and it would be nice if i can get a response not in 2 weeks!

rimemsk
03-09-2016, 03:45 PM
Guys! Use any VPN for downloading. This problem was when i play BETA. I can play BETA only with VPN because i get error mike. And this sh*t happens again. FIX IT PLS.

Kregal2011
03-09-2016, 10:41 PM
Still not working and still no update from ubisoft.

Smok3y72
03-10-2016, 02:27 AM
I was emailing with Joel from UbiSupport this morning. He admitted that there was a problem and that they were aware of it. He had me email him my log files and then told to me call and open a ticket with customer support. And now I've heard nothing. SMH how flipping hard is it to provide PC users with a HTTP or FTP link to manually download patch files? I'm tired of gaming companies screwing over paying customers, if I stole the game via BitTorrent, I would have already had it patched and been playing for a day. Instead I'm stuck with a 5-DVD coaster set.

Kregal2011
03-10-2016, 10:58 AM
Thanks for the update. I'm still waiting for a reply and can't download the game at all.

Smok3y72
03-10-2016, 12:57 PM
I figured it out through users that were having the same issue with other Ubicrap titles. This is a common problem with all games using Uplay:

Shut Down uPlay
Rename your Division Folder in (C:\Program Files (x86)\Ubisoft Game Launcher\games)
Start up uPlay again
See that it says you now have to download Division again
Change the name of the folder back to what it was
Click download
It will discover existing files and then start the update

This worked for me so hopefully it will help you as well as others. No one at Ubisoft is doing anything about it.

Kregal2011
03-10-2016, 03:00 PM
Thanks for sharing. Will try it when I'm back from work.

evlDan
03-10-2016, 03:53 PM
I"m stuck at the 88% mark on steam as well and all other games are downloading fine so its not a connection issue. I fixed this issue by following the uninstall everything ubi and steam method and it worked.

Kregal2011
03-10-2016, 09:55 PM
It works after the uplay update today.