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View Full Version : No items from preorder or collector"s edition or ubiclub



Ovan0909
03-08-2016, 08:15 AM
Did anyone get those extra items? Rewards vendor has nothing.

Escritores
03-08-2016, 08:18 AM
Got my rainbow 6 siege outfit from Uplay but didn't get my preorder hazmat stuff.

Chim1o
03-08-2016, 08:22 AM
Got my rainbow 6 siege outfit from Uplay but didn't get my preorder hazmat stuff.

i did pre order the gold edition from steam and i can not claim my stuff as well

Ovan0909
03-08-2016, 08:23 AM
i did pre order the gold edition from steam and i can not claim my stuff as well

I got the physical collector's edition and right now there is no items in reward vendor, that is a bit annoying actually, we paid for this stuff,

Darklad12
03-08-2016, 08:31 AM
I have not got all the stuff I bought or the preorder bonuses. I am in game and vendor doesnt have anything.

JRod3098
03-08-2016, 08:32 AM
a few min before the game went live some friends and myself activated our agentorigins codes and bought outfits and stuff on the ubisoft club for the division we also pre ordered and one of my friends has gold edition and we all have nothing in our reward claim vendors

Ovan0909
03-08-2016, 08:33 AM
I have not got all the stuff I bought or the preorder bonuses. I am in game and vendor doesnt have anything.

So right now, we know that this is a common problem, everyone, who did not get items write in this thread. Maybe then Ubi will do something with this. At least our games are working.

chefGabriel
03-08-2016, 08:39 AM
I bought the gold edition on steam and it says season pass has been already downloaded but cant see rewards that was said at pre order bonuses ,
I saw a thread the xbox users got gear sets already

Faceroller1
03-08-2016, 08:40 AM
Yeah I'm having the same issue (gold edition). Even redeeming stuff from the Uplay store hasn't given me anything. I'm sure they'll get around to fixing it. I'm just glad I can play. Though I would really like to jog around in my badass National Guard outfit sooner, rather than later. :P

KG_Ladineko
03-08-2016, 08:41 AM
No items here either :(

Ovan0909
03-08-2016, 08:43 AM
Did anyone get those extra items? Rewards vendor has nothing.

Nope, not yet.

Chiefster1986
03-08-2016, 08:44 AM
I ordered the gold edition from steam as well and I dont have any items to redeem either. This is quite frustrating

TheWtfMan
03-08-2016, 08:46 AM
I got the physical collector's edition and right now there is no items in reward vendor, that is a bit annoying actually, we paid for this stuff,

At least you got your CD Key... Mine was missing from the game so I can't start the install with my collectors edition

Ovan0909
03-08-2016, 08:50 AM
At least you got your CD Key... Mine was missing from the game so I can't start the install with my collectors edition

Sorry to hear that:( right now we can say, that premiere of any online game is the same.

coldairkiller
03-08-2016, 08:52 AM
Same here, I cant Access any of my uplay rewards or the R6 Siege outfit which is mainly what i wanted lol.
I own r6 siege on uplay and the division on steam. Am I going to have to rebuy siege to make it work or vice versa?
I Also Cant access the ubisoft club feature in game, could this be because of steam?

Escritores
03-08-2016, 08:56 AM
Same here, I cant Access any of my uplay rewards or the R6 Siege outfit which is mainly what i wanted lol.
I own r6 siege on uplay and the division on steam. Am I going to have to rebuy siege to make it work or vice versa?
I Also Cant access the ubisoft club feature in game, could this be because of steam?

I didn't buy my game via or trough steam so no. I got the rainbow6 outfit and the go bag from Uplay currently missing the snow camo skin and all my hazmat preorder stuff.

ilove124-
03-08-2016, 09:04 AM
Bought the Season Pass and bought most of the Ubi Club rewards and haven't received any in the rewards claim vendor. Please fix quickly

Eris-Nyx
03-08-2016, 09:05 AM
No hazmat set, no weapons/gear for the national guard (but cosmetics are there), no fire/hunter/paramedic/police sets, no uplay "spray stripes" weapon skin which I bought with uplay points, and in the last few minutes no connection to the server.

I'm on PC in the USA.

Drumaxou
03-08-2016, 01:03 PM
Same here, Simple pre-order, no hazmat ^^'

Alastra93x
03-08-2016, 01:05 PM
Same as you guys.

No stuff at vendor. Hope Ubi will fix this o:

Thorganthrag
03-08-2016, 01:13 PM
boom i got bugger all also nothing available at the reward vendor despite doing everything correct apart from i never got my email sent im sure they must know by now peeps get you mates to add to this thread and they will have to sort it out otherwise they can be done for false advertising on pre orders and gold editions

Ubi-Stature
03-08-2016, 01:18 PM
Hi guys,

This is a known issue and is currently being worked on by the team!

Sorry for the inconvenience and thank you for your continued patience.

RLC_SCAVY67
03-08-2016, 01:24 PM
Hi guys,

This is a known issue and is currently being worked on by the team!

Sorry for the inconvenience and thank you for your continued patience.
when will it be fixed?

SFQC-Math_wolf
03-08-2016, 01:25 PM
Hi guys,

This is a known issue and is currently being worked on by the team!

Sorry for the inconvenience and thank you for your continued patience.
fix it asap.. you're ruining gaming experience for people. People paid for this

Xpain-Daroki
03-08-2016, 01:35 PM
neither i. all my stuff arent on the vendor. its annying hear this

coolmagool
03-08-2016, 01:39 PM
same issue, sleeper agent edition - nothing in the rewards claim vendor.

Alpha-087
03-08-2016, 01:41 PM
Pre-ordered Gold Edition, did the AgentOrigins thing, tried to redeem the rainbow six siege uplay reward outfit. Even bought the marine tactical DLC. The reward vendor is offering me absolutely nothing.