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xMiiSTY
01-26-2016, 10:05 PM
You may contact our Ubisoft Support by means of Webmail, Phone, Forums, and more. Contacting us via any of these channels will assist us in addressing any issues you may experience during your time playing.
Thank you and enjoy!



NORTH AMERICA PHONE - English
Tech/Shop: (919) 460-9778
Uplay Shop ONLY: (888) 824-7038

NORTH AMERICA WEBMAIL and CHAT - EnglishClick Here for More Information (https://support.ubi.com/en-GB/Cases/Channel)

NORTH AMERICA PHONE - Français // Português Brasileiro // EspañolClick Here for More Information (https://support.ubi.com/en-GB/Contact#en-gb)

UNITED KINGDOM PHONE - English
Phone: 0871 664 1000

INTERNATIONAL CUSTOMER SUPPORT via SUPPORT TICKET
Click Here for More Information (https://support.ubi.com/en-GB/Cases/Channel)

INTERNATIONAL CUSTOMER SUPPORT via PHONE
Click Here for More Information (https://support.ubi.com/en-GB/Contact#en-gb)

SOCIAL MEDIA SUPPORT CHANNELS - English
Ubisoft Support on Facebook (https://www.facebook.com/UbisoftSupport)
Ubisoft Support on Twitter (https://twitter.com/UbisoftSupport)


UBISOFT FORUMS

You may also submit a thread in the Bug Report section. When submitting a bug report thread in your platforms section (PC (http://forums.ubi.com/forumdisplay.php/1163-PC), Xbox One (http://forums.ubi.com/forumdisplay.php/1164-Xbox-One), PS4) (http://forums.ubi.com/forumdisplay.php/1165-PlayStation-4), please use the following format:

Title: Platform (Game issue here)
Body:
1. What is the issue you're experiencing? (in a few sentences, describe what is happening)
2. What were you doing when this issue occurred? (were you viewing a cut scene? were you playing in the Dark Zone?)
3. Are you able to recreate the issue? (if you're able to make this issue appear again, please tell us how you've done it)
4. What you done in an attempt to correct this issue? (restart your console? open ports?)


Here is an example submission:

Title: Xbox One Error code DELTA
Body:
1. What is the issue you're experiencing?
- I'm experiencing error code DELTA when attempting to connect with friends.
2. What were you doing when this issue occurred?
- We walked into the Dark Zone and after a few minutes, this error was displayed.
3. Are you able to recreate this issue?
- It seems to happen every 6 hours or so, not doing anything specific.
4. What have you done in an attempt to correct this issue?
- I've restarted my Xbox One and made sure my internet was working properly.


Submitting a thread with the above format will help our teams effectively investigate these potential issues. Thank you for your cooperation!

(please keep in mind that not all threads submitted in the T (http://forums.ubi.com/forumdisplay.php/1151-Bug-Report)echnical Support section (http://forums.ubi.com/forumdisplay.php/1024-Technical-Support) will be answered by official Ubisoft employees. While this section will give us good information and feedback for the Developers, the intended use is for players to submit bug reports to be investigated by our teams.)