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Duodecima
02-06-2016, 06:40 PM
I just bought AC:Unity off of steam (last night). I let it install overnight, and when I try to play it it's a bit sticky, but I figure once I get in game I adjust settings. However, every time I view the first cutscene of the game, some guy under King Philip's orders is attacking a templar temple, it crashes before the cutscene is ever finished. Is this a problem with my computer specs, or what do I do? I really want to get this game to work.

UbiFancy
02-06-2016, 11:24 PM
Hi Duodecima, welcome to the forums! Can you please post your DXDIAG so we can see what might be the cause of this issue? Thanks!

Also, feel free to contact Ubisoft support as they may be able to help troubleshoot this with you.

support.ubi.com (https://support.ubi.com)

Duodecima
02-06-2016, 11:40 PM
------------------
System Information
------------------
Time of this report: 2/6/2016, 16:36:15
Machine name: MYVAIO
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: SVF15213CDW
BIOS: R0220DA
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8070MB RAM
Page File: 4957MB used, 3703MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_90B8104D&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB


Is that all the DXDiag info you need? I posted what I thought was relevant but I'm not sure what specifically is needed from the DXDIAG.

Jessigirl2013
02-07-2016, 11:39 AM
------------------
System Information
------------------
Time of this report: 2/6/2016, 16:36:15
Machine name: MYVAIO
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: SVF15213CDW
BIOS: R0220DA
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8070MB RAM
Page File: 4957MB used, 3703MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_90B8104D&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB


Is that all the DXDiag info you need? I posted what I thought was relevant but I'm not sure what specifically is needed from the DXDIAG.

Are you using intel graphics for Unity?:confused:

If so that could be your problem.:rolleyes:

Duodecima
02-07-2016, 04:50 PM
Are you using intel graphics for Unity?:confused:

If so that could be your problem.:rolleyes:

Yeah, okay I figured as much. Since I bought it on sale I guess I'll hold on to it until I upgrade.