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View Full Version : MIKE Errors - Please Try This



Natchai_Ubisoft
01-29-2016, 06:12 PM
Hey,

I am sorry to hear you all are having MIKE connection issues. This information is being gathered and reported to the development team. I can understand the frustrations of not being able to connect and I truly appreciate everyone taking the time to contact us to report this. If you have not done so already, please restart your network hardware:

1. Turn off your computer/console and your Modem/Router and wait for 15 - 30 seconds.
2. Fully power up your Modem/Router (it may take a couple of minutes to re-establish your connection).
3. Turn on your computer/console and try the game again.

Please also try the steps in our troubleshooting article below:

Xbox One - https://support.ubi.com/en-GB/FAQ/43/3502/connectivity-issues-in-the-division-on-xbox-one/kA030000000tiKACAY

PS4 - https://support.ubi.com/en-GB/FAQ/47/3502/connectivity-issues-in-the-division-on-ps4/kA030000000tiKFCAY

PC - https://support.ubi.com/en-GB/FAQ/9/3502/connectivity-issues-in-the-division-on-pc/kA030000000tiK5CAI

If you are still having issues, can you please provide us with the following information?

Platform (PS4/Xbox One/PC):
Your location (Country):
Your ISP:
Are you on a shared, campus or military network:
Exact error message:
Where does the error occur (i.e. on launch / entering a zone):
How often:

Thanks