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guest-lxPjGIMP
12-28-2015, 01:43 PM
Hi,
Profile ID: 202528
I'm playing on an android phone. OnePlus X
Email:
Country: the Neterlands

Ubi-MoshiMoshi
12-28-2015, 01:48 PM
Hi guest-lxPjGIMP and welcome to the forums, thank you for the details, I have passed these along to our Support Team and you should receive a reply shortly.

guest-3CLjnI4P
12-28-2015, 03:00 PM
I have the same problem game crashes/ freezes during level play, it started yesterday before that fine. Also I'm affected by the bug where I can't ask any gifts.
ID: 685135
Email :
Device : iPad Air
Counrtry : Indonesia

edavid1966
01-01-2016, 10:54 PM
Game takes my gems and eggs aren't hatching progress is being lost and I keep getting error code saying character is not available at this time losing game progress is not good at all

Ubi-MoshiMoshi
01-02-2016, 10:42 AM
Hi edavid1966 and welcome to the forums, please could you provide the following information?

ProfileID (can be seen in the game options):
E-mail (will be removed from here as soon as we see your message):
Device Model:
Language:
Country:
Describe your problem as clearly as possible:

Alternatively, you can contact our Support Team directly https://support.ubi.com including your player ID.

Thanks