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View Full Version : AC Syndicate - Sequence 4, Mission 1 Crash



AviM.OE
11-28-2015, 12:08 PM
Whenever I am starting Syndicate the game crashes on the loading screen , It started when I started "The Great Escape " Mission , The game crashed during the cutscene and is refusing to load since then ... It crashes everytime at the loading screen ...

EDIT - OK I found a rather simple fix and tht was to reinstall the latest drivers .. But it didnt work so ... I set my Custom Resolution (640*480) to a resolution the game supports ie - to 1024*768 and lo .. That fixed the problem .. Sorry I Have been so bothersome :3 Anyway most ppl are facing this prob .. SO hope my Fix helps them :3

//PROBLEM FIXED

AviM.OE
11-28-2015, 12:23 PM
Help plz ???

GhostAssassinLT
11-28-2015, 01:08 PM
https://support.ubi.com

AviM.OE
11-29-2015, 03:21 AM
Its a game breaking bug .. Ubi. need to fix it !!! any guy seeing it ???

GhostAssassinLT
11-29-2015, 09:27 AM
AviMgamer, first of all there are no UBI support guys coming here as this is a USER FORUM...
Second, did you contact support on the link I posted?
Third, have you read and followed YazX_'s suggestions posted below?

I'm creating this thread for the troubleshooting guide since the post is somehow buried in one of the threads and most of members cannot find it. Please note that those are proposed solutions and unofficial workarounds/steps and might not fix your issue, so this is not a replacement for contacting customer support, and also note these steps didnt come from Ubisoft, they are put together by me since most of them are standard procedures to diagnose and fix most of problems.

Please try to follow these steps and see if they would fix your issue:

Table of contents (Click on any item to jump to the corresponding section):

1.Game Crash/Freeze (For Sequence 7 Mission 3 Escort mission Go To Step 3) (http://forums.ubi.com/showthread.php/1332347-ACS-Troubleshooting-Guide-and-Possible-Solutions#step1)
2.Artifacts, Graphical Glitches And Missing Textures (http://forums.ubi.com/showthread.php/1332347-ACS-Troubleshooting-Guide-and-Possible-Solutions#step2)
3.Sequence 7 Escort Mission Game Freeze When Done (http://forums.ubi.com/showthread.php/1332347-ACS-Troubleshooting-Guide-and-Possible-Solutions#step3)
4.Sequence 5 Mission 1 Issue (http://forums.ubi.com/showthread.php/1332347-ACS-Troubleshooting-Guide-and-Possible-Solutions#step4)

The base step is to make sure you have installed Latest Graphics Drivers from Nvidia/AMD before you proceed, always do clean install for drivers, however if the game is still crashing after installing latest drivers, then try the following:

1. Game Crash/Freeze

1. Verify Game Files either from steam or UPlay depends on the version you have. (this is the most common reason for crashing due to corrupted files), to do so:

Delete ACS.exe if necessary before verifying files as sometimes UPlay fails to replace the file.

a. Steam Version (if you bought the game through steam) : Go to Library, right click on the game and select properties, click on Local Contents tab and press "verify Integrity of Game Cache" button.

b. UPlay version: Click on the game, click on properties in left menu, then press "Verify Game Files" Button.

Note that sometimes you need to do this more than once, so verify --> let UPlay/Steam repair, rinse and repeat until UPlay/Steam comes up with no errors.

2. Disable AV/Anti-Spyware as sometimes it conflicts with the game.
3. Open Start --> Run--> type Msconfig --> Startup tab and uncheck everything there, restart windows afterwards.
4. Close/Disable any OSD/Overclocking/Recording softwares (Fraps, MSI AfterBurner, Gigabyte OC Guru, Shadowplay, Raptr ....) before launching the game. (this is the second common reason as some programs inject a D3D hook which causes the game to crash like RTSS even in stealth mode)
5. Backup your saves then delete them, they are located here (Default install location for UPlay):

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[ACCOUNT_ID]\1875

And make sure to turn off "Cloud saves sync" in UPlay settings to prevent the cloud from restoring them.

6. Go to [ACS Installation Folder]\Support\Software folder and install DX and VC++.

7. Windows 7 Users Make sure you have .Net Framework 3.5 and 4.0 installed. for 3.5, go to Programs and Features and click on Turn on/off windows features on the left, select .Net Framework 3.5 checkboxes and then press ok, for 4.0, download it from Microsoft website.

8. Backup folder "C:\Users\[WINDOWS_USER_NAME]\Documents\Assassin's Creed Syndicate" then delete it (this folder contains files for graphics settings and controls mapping). if it didn't work, then launch the game, let it crash and go to the mentioned folder and edit AC.ini in notepad, find WindowMode=2 and change it to WindowMode=1 or WindowMode=3, save and close the file, then launch the game as admin.

9. if you have your CPU and/or GPU Overclocked, then disable OC and run them at stock settings, reset bios to default settings if necessary.

10. if you have custom resolution and refresh rate defined in NCP or CCC then default it to native resolution and refresh rate, also if you have Nvidia Surround or AMD EyeFinity then disable and let it work on one monitor to see if thats causing the issue.

11. Disable SLI/Crossfire.

12. Run the game as Admin, if from steam, exit steam and then run steam as admin.

13. Disable UPlay Overlay and voice chat from UPlay settings.

14. Uninstall Raptr if you have it installed.

15. if it didnt work, create a new Administrator account in windows and try to run the game from that account.


NOTE: Make sure that your primary GPU is the discrete one not the iGPU aka Intel HD, this is especially for laptops.

If none worked, try reinstalling UPlay (download it from uplay.ubi.com (http://uplay.ubi.com/) - top right of the page), but before that make a back up from UPlay folder here (Default installation location):

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher

if it didnt work, try moving the game to a different drive (UPlay Version only NOT STEAM), to do so:

1. Copy the game to different drive.
2. Uninstall the game from UPlay.
3. Restart UPlay as Admin and click on Games --> ACS -->Download button.
4. When it prompts you for install location, choose the path you copied the game to in step 1.
5. UPlay will discover game files and download/repair necessary ones only.

Move Game on STEAM to a different drive:

1. Cut and Paste the game folder to the drive you want to move the game to.
2. Uninstall the game from steam.
3. Install game from steam, now steam will prompt you where to install/download the game, select a drive or folder then click next, DONT CLICK ON FINISH, note it will create a folder called:

Steamapps

4. Go to Steamapps folder and create a nested folder called common.
5. now cut/paste the game folder from step1 to Steamapps\common.
6. Click Finish on Steam installation wizard and steam should start discovering Game files, once finished, it will show you download finished.
7. Restart steam as admin then launch the game.

if nothing from the above worked, roll back drivers to 3-4 versions earlier ESPECIALLY for GTX 860M, to get an earlier driver, search for it in Guru3d.com or use google search with specific driver version to get a direct download from Nvidia.com website (NOT GEFORCE WEBSITE) because if you went to Nvidia Website and choose All Drivers it will show you only the latest one when doing the search


if nothing worked, download a program called PorcessMonitor from Microsoft sysInternals , add ACS.exe process to the filter and exclude all filters except File and registry access and see if there is an error about accessing Registry/File system as it might be related. And also it worth your while to check UPlay logs, they are located in Program Files (x86)\Ubisoft\UbisoftGameLauncher\logs,otherwise, please contact Ubisoft Support, link is in my sign.

If nothing above works the only option I see is to contact supprt on the link I posted earlier.

AviM.OE
11-29-2015, 11:05 AM
Ok ... Lemme the try these ...

AviM.OE
11-29-2015, 11:11 AM
Sadly they r not working , Tried rolling back drivers , using new drivers , deleting ACS.exe and then Verifying the files , Nothing worked ..... Ubi Needs to get woreking on an update since its been 2 days I am nt being able to play .... :(

naumaan
11-29-2015, 11:19 AM
that is why I always say it ... play the game after its fully patched, that way you are safe to play the game without any issues

GhostAssassinLT
11-29-2015, 09:06 PM
Well, you say do performed all of the step, but did you contact support so the can help you out, or is that not an option?

AviM.OE
11-30-2015, 11:03 AM
Contacted the support and hvnt replied since 2 days , Even my friend who has a got a pirated copy of the game runs the game fine .. Srsly I put my trust on Ubi. everytime , but these kind of bugs r nt acceptable , srsly ...

AviM.OE
11-30-2015, 12:32 PM
OK I found a rather simple fix and tht was to reinstall the latest drivers .. But it didnt work so ... I set my Custom Resolution (640*480) to a resolution the game supports ie - to 1024*768 and lo .. That fixed the problem .. Sorry I Have been so bothersome :3 Anyway most ppl are facing this prob .. SO hope my Fix helps them :3 :)

BaziBNS
12-02-2015, 04:10 PM
OK I found a rather simple fix and tht was to reinstall the latest drivers .. But it didnt work so ... I set my Custom Resolution (640*480) to a resolution the game supports ie - to 1024*768 and lo .. That fixed the problem .. Sorry I Have been so bothersome :3 Anyway most ppl are facing this prob .. SO hope my Fix helps them :3 :)

Can u explain better? I don't get it

AviM.OE
12-04-2015, 12:26 PM
Can u explain better? I don't get it

If u Set a custom resolution , remove it and use the in game resolution options :)

jamie9196
02-06-2016, 06:44 PM
I have been suffering same issues too. The game has issues all over it, random quits etc. yet Ubi prefers doing nothing about it...

UbiSmarmy
02-07-2016, 12:09 AM
I have been suffering same issues too. The game has issues all over it, random quits etc. yet Ubi prefers doing nothing about it...

Have you tried the workaround that AviMgamer suggested?


OK I found a rather simple fix and tht was to reinstall the latest drivers .. But it didnt work so ... I set my Custom Resolution (640*480) to a resolution the game supports ie - to 1024*768 and lo .. That fixed the problem .. Sorry I Have been so bothersome :3 Anyway most ppl are facing this prob .. SO hope my Fix helps them :3

If you have tried this and still encounter the issue please contact Ubisoft Support (https://support.ubi.com/en-US/index) for more assistance.

Jessigirl2013
02-07-2016, 11:36 AM
I have been suffering same issues too. The game has issues all over it, random quits etc. yet Ubi prefers doing nothing about it...

Whats your specs?