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MeatyChickenLeg
11-24-2015, 04:15 PM
Hello,

I actually wanted to try the open beta of the game before I make my purchase, so I did not pre-order the game yet. so...

I am most likely not the only one with this problem. I have been waiting patiently for the game to show up on my gamelist but it is still nowhere to be found. I have tried everything from reinstalling uplay to clicking on the news article in uplay and also visiting the rainbow six website.

https://csattachment.ubi.com/home/attachment?lang=nl&ticketId=5003000000cAoh2AAC&attachmentId=00P3000000S7n6kEAB
https://csattachment.ubi.com/home/attachment?lang=nl&ticketId=5003000000cAoh2AAC&attachmentId=00P3000000S7n6lEAB

Cheers,

Ho-Wing

Ubi-Stature
11-24-2015, 04:27 PM
Hi there,

Did you check the Free Games and Hidden sections of the Uplay Client for the game?

Did you also try completely uninstalling Uplay before trying to download the game directly from the Rainbow Six: Siege Beta site?

If your issue persists can you also try unlinking any Steam account you may have linked to your Uplay account via the Uplay site account settings here: https://account-uplay.ubi.com

MeatyChickenLeg
11-24-2015, 04:33 PM
Hi there,

Did you check the Free Games and Hidden sections of the Uplay Client for the game?

Did you also try completely uninstalling Uplay before trying to download the game directly from the Rainbow Six: Siege Beta site?

If your issue persists can you also try unlinking any Steam account you may have linked to your Uplay account via the Uplay site account settings here: https://account-uplay.ubi.com

As you can see on the screenshot, there is no hidden section and in the free games, the game is nowhere to be found. I have already unlinked my steam from my uplay account.
When I try to download rainbow six from the website, it re-directs me to logging into uplay and then nothing happens afterwards. I also tried installing uplay completely and then click on the button in the RBS website.

EDIT: Also tried downloading uplay through the RBS website and still the problem persists.

Ubi-Stature
11-24-2015, 04:39 PM
Hi again,

Thank you for the information supplied.

Can you confirm if you have tried creating a second Uplay account to see if the game is accessible via the new account?

MeatyChickenLeg
11-24-2015, 04:54 PM
Hi again,

Thank you for the information supplied.

Can you confirm if you have tried creating a second Uplay account to see if the game is accessible via the new account?

I only have one e-mail address for creating an account which is what I currently have. This doesn't make any sense, how can creating a new account resolve this issue? I already have this account for such a long time. I just hope that this matter has a better workaround.

Ubi-Stature
11-24-2015, 05:03 PM
Hi again,

Users who are having similar issues to yourself report being able to preload the beta on an alternate account. Examples of which can be found here:

http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162239&viewfull=1#post11162239
http://forums.ubi.com/showthread.php/1335291-PC-Why-Rainbow-6-Siege-isnt-it-in-my-Game-list?p=11161869&viewfull=1#post11161869

Would you be able to create a temporary second account and a temporary email to test if this is the case for yourself too?

The issue is currently under investigation as stated here: http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162435&viewfull=1#post11162435

MeatyChickenLeg
11-24-2015, 06:26 PM
Hi again,

Users who are having similar issues to yourself report being able to preload the beta on an alternate account. Examples of which can be found here:

http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162239&viewfull=1#post11162239
http://forums.ubi.com/showthread.php/1335291-PC-Why-Rainbow-6-Siege-isnt-it-in-my-Game-list?p=11161869&viewfull=1#post11161869

Would you be able to create a temporary second account and a temporary email to test if this is the case for yourself too?

The issue is currently under investigation as stated here: http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162435&viewfull=1#post11162435

Ok so, I created a new account. The first thing I noticed in the new account is that there is a HUGE banner in the news section of R6 when login directly in. This never showed up on my main account. After clicking that, the game actually showed up in my new account's library.

EDIT: Also the button "SHOP" appeared. Which I don't have on my main account.

Ubi-Stature
11-24-2015, 06:33 PM
Thank you for the update.

The issue with users not being able to access the game is currently under investigation by our development team as stated in this thread: http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162435&viewfull=1#post11162435

I appreciate your cooperation and patience as we investigate this for you.