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StarT-Teg
11-24-2015, 03:03 PM
I have the same problem as a few guys at this forum. But I checked absolutely everything.

1) I have 2 accounts, so I checked both of them. At the main acc there is Open Beta, but its inactive because of pre-order button.https://pp.vk.me/c631831/v631831445/d00/Fyc-H6vwnTk.jpg
At the second acc there is no open beta at all.
2) I've checked the hidden section and free games at both accounts. Nothing there https://pp.vk.me/c631831/v631831445/d14/iVfgIl5gnCc.jpg https://pp.vk.me/c631831/v631831445/d0a/4PeZVKAI-zQ.jpg https://pp.vk.me/c631831/v631831445/cf6/RtVhC8AjTYg.jpg
3) I use to play close beta, and delete it via steam.
4) I've tried to reinstall ubi client and launch it with admin permisson. Nothing happend.
5) Other my friends from my region download it properly with no problems.

Ubi-Stature
11-24-2015, 03:06 PM
Hi there,

Thank you for providing screenshots of your issue.

I can see that you don't have a "Shop" tab in your Uplay Client. This may be due to you having downloaded the closed beta via Steam initially. Have you attempted to download the open beta via Steam?

Let me know if you can.

StarT-Teg
11-24-2015, 03:09 PM
No, I can't download it via steam. Because there is no such option. https://pp.vk.me/c631831/v631831445/d1e/qGhB33vqk44.jpg

Ubi-Stature
11-24-2015, 03:22 PM
Can you confirm if you have checked the Steam Store as well as your Library for the open beta?

Thanks.

StarT-Teg
11-24-2015, 03:25 PM
Yep, there is no R6: siege at all https://pp.vk.me/c631831/v631831445/d28/bMH6Am8LBBQ.jpg

StarT-Teg
11-24-2015, 03:31 PM
Also i noticed, that I have only 8 games at free games section, but all my friends have 13

StarT-Teg
11-24-2015, 04:02 PM
I just partly solved the problem. I have registered 3d non-steam account and:
1) Shop button appears
2) R6 appears in my library and I am able to download it https://pp.vk.me/c631831/v631831445/d32/DRp4tHd3Xz0.jpg

It's mean, that all problems goes from steam-ubi connection. Please, tell me how to break this connection or solve this problem

Ubi-Stature
11-24-2015, 04:21 PM
Hi there,

Thank you for your continued patience.

You should be able to unlink your steam and Uplay accounts on the official Uplay website under account settings here: https://account-uplay.ubi.com

Let me know if this resolves your issue.

StarT-Teg
11-24-2015, 04:27 PM
No, I have only FB link. https://pp.vk.me/c631831/v631831445/d44/GLdMUzbp9OM.jpg

iivli
11-24-2015, 04:27 PM
I'm having the same redirect-to-steam-frontpage issue.

Not visible to me in steam either.

I tried unlinking my steam account and restarting everything.

No matter, still when I click the "download" button on the beta client page in uplay, it still opens steam and directs to the front page.

StarT-Teg
11-24-2015, 04:29 PM
Also my R6 beta status changed. Download button appers, but it links to steam and nothing happend there https://pp.vk.me/c631831/v631831445/d4d/Mj75OzOaZlw.jpg

Ubi-Stature
11-24-2015, 04:33 PM
Hi guys,

Can you try uninstalling Uplay entirely and try downloading the Rainbow Six: Siege Beta directly from the beta site here: http://rainbow6.ubi.com/siege/en-GB/openbeta/index.aspx

Select Uplay as the platform then follow the sequence to redownload Uplay via this method and let me know if the issue persists.

Thanks.

StarT-Teg
11-24-2015, 04:37 PM
As I said, I've tried to reinstall ubi client (from R6 site) and launch it with admin permisson. Nothing happend. Do I need to do it another time?
Also, there is no problems with client, it download R6 perfectly from 3d account of mine.

Gier.Ouro
11-24-2015, 04:38 PM
Hi, I'm currently having the same issue and unable to access the open beta even though I've been part of the closed beta tests. I'm uninstalling Uplay and have unlinked my steam account so I'll let you know if I'm able to get into the game once I install everything again.

-Update-

Still unable to access the game, only able to preload on one of the games, while the other one that doesn't have the title coming soon takes me to the steam store page. I don't have the rainbow six siege tag in my library either.

http://i.imgur.com/wPurc5e.jpg

iivli
11-24-2015, 04:40 PM
Just reinstalled uplay according to instructions, but it didn't help. It still opens steam front page when pressing the download link in uplay.

Ubi-Stature
11-24-2015, 04:47 PM
Hi, I'm currently having the same issue and unable to access the open beta even though I've been part of the closed beta tests. I'm uninstalling Uplay and have unlinked my steam account so I'll let you know if I'm able to get into the game once I install everything again.

Can you confirm if you have tried other troubleshooting for this issue such as checking the Free Game and Hidden sections of the Uplay Client?


Just reinstalled uplay according to instructions, but it didn't help. It still opens steam front page when pressing the download link in uplay.

Have you attempted searching for the beta on the Steam Marketplace or in the Steam games library once you are prompted into Steam?

iivli
11-24-2015, 04:49 PM
Yes. Searching steam store only finds the full game, no betas. Not visible in library either.

Ubi-Stature
11-24-2015, 04:51 PM
Yes. Searching steam store only finds the full game, no betas. Not visible in library either.

Thank you for confirming this and trying the previous troubleshooting.

For players who are having issues accessing the Open Beta at this time, we're currently investigating issues that some are encountering with access. Your patience is greatly appreciated and we hope to update you all soon.

Nicoado
11-24-2015, 05:04 PM
Same here !

I've got this email for Closed beta Player :

http://image.noelshack.com/fichiers/2015/48/1448380712-fr-v3-01-230035.jpg


And i got this on Uplay :

The left one is the free Open beta on the shop and the right one is the steam closed beta who called now Open beta !
But when i click on download for the right one i'm redirect to steam shop page

http://image.noelshack.com/fichiers/2015/48/1448380872-uplay.png

Michaelitos
11-24-2015, 05:17 PM
Still unable to access the game, only able to preload on one of the games, while the other one that doesn't have the title coming soon takes me to the steam store page. I don't have the rainbow six siege tag in my library either.


About same problem here. Whenever I click Download in uplay it opens steam and then nothing else happens. Already reinstalled Uplay twice.

JenivaG.YT
11-24-2015, 05:47 PM
About same problem here. Whenever I click Download in uplay it opens steam and then nothing else happens. Already reinstalled Uplay twice.

i have the same problem its almost 19pm in my country and still download doesnt work for me throws me at steam frontpage.... whats the use of 1 day headstart if i cannot even download the game 1 day ahead.

TopDropp
11-24-2015, 06:04 PM
Having the same issue here, I want to play as well considering the fact that I was offered the option of 24 hours early access. Please fix

Gier.Ouro
11-24-2015, 06:12 PM
Guys, just relax they'll get it sorted. Also another update I've tried the other troubleshooting options and it doesn't seem to be work.

K0rD1naL
11-24-2015, 07:32 PM
Open access now! What's the problem? Already November 25

Gier.Ouro
11-24-2015, 08:06 PM
Can we get an update on what's happening?

ccwerling
11-24-2015, 08:41 PM
I created a new account and boom the download was there and working, now I know that doesn't help anyone that was closed beta and trying to get in on the 24 hour earlier thing, but if you were like me and couldn't even preload the game so that you can play tomorrow then this will most likely help.

Boozifer
11-24-2015, 09:23 PM
Chiming in here as well. Exact same problem as all the others here:

Double occurence of the game in Uplay - one preloaded marked "coming soon" and one that is not installed with a download button that takes me to the front page of Steam.
Then nothing else happens.

I'm also in the "Tried Everything" group, to no avail.

I know it will probably be available to me tomorrow, but that seems SO far off when I know I should've been able to play right now if it had not been for this Uplay vs Steam technical issue.
All we can do is hope Ubisoft Support is on the ball and can fix this.

An update on this would be much appreciated.
Even just a "Sorry guys, we can't fix this. You'll just have to wait until tomorrow." would give us some peace of mind right now.

Tex1090
11-24-2015, 09:30 PM
Posting on behalf of friend here:

He also gets redirected to steam when he tries to download the beta. He was given access to the Closed Beta through a steam invite I had when I pre-ordered the game, and now is having issues with the open beta.

Things we've tried:
- Deleting ownership files
- Deleting all previous installs (closed beta/tech test) of the game
- Unlinking Steam (Steam doesn't show as linked on his account)
- Reinstalling Uplay
- Everything else listed on reddit and this thread as possible fixes

Was looking forward to playing ranked with him today, so hopefully this stuff can get worked out.

TheVillain.
11-24-2015, 09:51 PM
Exact same problem as described here. Played with a friend's beta key given to me on Steam, cannot run it via uplay (uninstalled and do not own it on Steam).

I have read somewhere that contacting them via Facebook (probably twitter too) resulted in a fast fix as this is likely an error on their end wherein our names are no longer listed as being closed-beta players.

Sadly for me I do not participate in Facebook/Twitter and I'm not about to start for a game, but thought I'd let people know!

Hopefully it works.

StarT-Teg
11-25-2015, 09:44 AM
Posting on behalf of friend here:

He also gets redirected to steam when he tries to download the beta. He was given access to the Closed Beta through a steam invite I had when I pre-ordered the game, and now is having issues with the open beta.

Things we've tried:
- Deleting ownership files
- Deleting all previous installs (closed beta/tech test) of the game
- Unlinking Steam (Steam doesn't show as linked on his account)
- Reinstalling Uplay
- Everything else listed on reddit and this thread as possible fixes

Was looking forward to playing ranked with him today, so hopefully this stuff can get worked out.

1 - 2) Delited all files with UBISOFT tag, also appdata cleared
3) This step is most misterious for me. There is no visible link with them, but absence of shop button appears that link.
4) Done tripple times
5) -

Unfortunetly, nothing happend. As I said, somewhere at ubi system we are taged as steam plebs. So only they can fix this, or give us an ability to do that. This is a dead end.

StarT-Teg
11-25-2015, 09:48 AM
Now I'll try to connect manualy my steam acc and ubi acc with ubi-client function "Account linking" and then break this connection, if possible.

StarT-Teg
11-25-2015, 09:59 AM
Yep, link confirmed. I've played ubi game through steam - ubi client appears. I've played ubi game through ubi client - steam client appears. No notification about that. :(

StarT-Teg
11-25-2015, 10:06 AM
Now I am looking forward that guy. http://forums.ubi.com/showthread.php/1336404-Shop-Tab-vs-No-Shop-Tab

Lord_Rhaenor
11-25-2015, 12:39 PM
I still cant download the game, just opens steam to the store then nothing.

The beta is supposed to be available for everyone today!

Ubi-Stature
11-25-2015, 12:44 PM
Hi there, Rasmus117,

The Open Beta for users who did not have early access will be available later today as stated in the Open Beta FAQ here:

http://rainbow6.ubi.com/siege/en-GB/support/index.aspx

Kim_Jong-Unn
11-25-2015, 12:51 PM
Hi there, Rasmus117,

The Open Beta for users who did not have early access will be available later today as stated in the Open Beta FAQ here:

http://rainbow6.ubi.com/siege/en-GB/support/index.aspx

Wow, you guys still haven't fixed the issue for previous players to download the game or play it. I got an email yesterday. Come play it said. Then after that it all went to ****. The game is not showing up in my steam library, on Uplay when i press the download button it opens steams front page. Amazing job guys. Then I decided to create a new uplay account so I could at least download the beta. Hay maybe if I got the game downloaded and log in to my old account it will let me play, but **** no. Now it wants a cd key. Ok, no problem I got that cd key. So when I type it in I'm told that the cd key is already in use on THIS account. So why on EARTH do I need to give you the same cd-key to play the beta. Holy mother ****ing ****. I will not be getting this game. that's for sure.

XLuckyLukeX
11-25-2015, 01:00 PM
Hi there, Rasmus117,

The Open Beta for users who did not have early access will be available later today as stated in the Open Beta FAQ here:

http://rainbow6.ubi.com/siege/en-GB/support/index.aspx

i dont know if u guys at ubisoft dont wanna understand it or if u are not abel to.
its not about palying the game its about beeing able to preload the beta.
i think all of us who have the problem not seeing the shop etc. and are trying to troubleshoot it via deinstallation etc. know by now that its with 99% certainty the Uplay launcher. and i dont think its a realy viable option to make a new account for every beta u play and then buy the game with ur main account. and there are some people out there for whom its important to get the beta skin (u maybe get) for palying the game not on some trash-account but on ur mainaccount instead.

Ubi-Stature
11-25-2015, 01:07 PM
Hi there, XLuckyLukeX,

Welcome to the forums.

The issue with not being able to see or preload the beta on certain Uplay accounts is currently under investigation as stated here:
http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162435&viewfull=1#post11162435

I appreciate that this is frustrating as you cannot access the Beta on your desired account. Creating a second account to access the beta is advised for players who want to play the beta regardless of which account they play it on. This is an optional workaround for the issue while it is investigated.

Kim_Jong-Unn
11-25-2015, 01:16 PM
Hi there, XLuckyLukeX,

Welcome to the forums.

The issue with not being able to see or preload the beta on certain Uplay accounts is currently under investigation as stated here:
http://forums.ubi.com/showthread.php/1336155-Problems-with-downloading-R6-Siege-open-beta?p=11162435&viewfull=1#post11162435

I appreciate that this is frustrating as you cannot access the Beta on your desired account. Creating a second account to access the beta is advised for players who want to play the beta regardless of which account they play it on. This is an optional workaround for the issue while it is investigated.

You appreciate that we can't play the beta on our main accounts? wtf... AnywayI should have been playing this beta yesterday. And the info on the uplay download/play issue is too well hidden. christ, when will we be given more information about how you are going to resolve the issue?

StarT-Teg
11-25-2015, 04:46 PM
Download button works from now on. Its links to the steam and download began. I think, this thread can be closed, because other thread with shop button problem already exist

Friksho.Dw
11-25-2015, 07:03 PM
nop still don't work & ask me for a key again ? wtf

HavikUltra
11-25-2015, 07:52 PM
Any update on this yet Ubisoft?

My son's PC is sitting Rainbow 6 Siege-less.

Click 'Download' in Uplay and it opens a Steam CD-key activation window with a CD-key already filled in (this wasn't happening yesterday). However the CD-key is invalid in Steam. I copied the CD-key and entered it back in to Uplay and it says it's already activated on this account.

No sign of the beta available through steam store - pretty much everything that's been said already on this thread.

I even tried copying my R6 Siege directory from my PC to the same location on his, but with no option to verify files in Uplay, it doesn't know it's there. If I attempt to run the rainbowsix.exe, a Uplay window open asking for a CD-key... I enter the CD-key mentioned above, and again get told it's already activated on this account... so no dice.

Mine is working OK, but I played the Closed Beta via Uplay only... No Steam. My son used a Steam Closed Beta key.

HavikUltra
11-26-2015, 10:15 PM
Bump!

Still not working, even though it's now available to everyone.

Same situation as above.