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Skinii_Prime
11-23-2015, 08:49 PM
I just found out the 'Shop' tab in uPlay is unavailable to anyone who has a game purchased through Steam on their account since they get tagged as a Steam User. How am I suppose to pre-load or even get into the Open Beta if they practically lock any account associated with Steam out of the news and shop panels?

Ive logged onto an older uPlay account of mine which has no trace of Steam what-so-ever and low and behold there's the open beta. Are steam users just S.O.L because we use Steam? Or is there a way to access everything that I am just not seeing? Please let me know. This is a huge turn off for uPlay in my opinion.

Ubi-Stature
11-24-2015, 10:40 AM
Hi there, Skizophrenik,

Welcome to the forums!

Have you gone to the "Games" tab in the Uplay Client and checked both the "Free Games" section and the "Hidden" section for the game?

If it is not present in either of these please let me know.

Thanks.

Justmelnik
11-24-2015, 11:41 AM
Hi there, Skizophrenik,


Hi.
I beg your pardon. I use Google translator).
I participated in closed beta. I have the game - "Rainbow Six: Siege of open beta" is in the list of games in Uplay. But I can not preload it.

Ubi-Stature
11-24-2015, 11:51 AM
Hi there, Toivo_Glumov,

Can you confirm what the status of the game is in Uplay? Does it show as "Pre-ordered" or "Expired"?

Justmelnik
11-24-2015, 12:52 PM
Hi there, Toivo_Glumov,

Can you confirm what the status of the game is in Uplay? Does it show as "Pre-ordered" or "Expired"?

"Pre-ordered" - https://www.dropbox.com/s/lugarvo5jguxtic/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%2 02015-11-24%2014.51.51.png?dl=0

Ubi-Stature
11-24-2015, 01:04 PM
Hi again,

Have you tried removing the game from your library and then re-adding it via the "Free Games" tab in order to initiate the preload?

Justmelnik
11-24-2015, 01:22 PM
Hi again,

Have you tried removing the game from your library and then re-adding it via the "Free Games" tab in order to initiate the preload?

I deleted the game after the end of the open beta test. Now I can not download it or delete it. In the free games this game is not.
https://photos-1.dropbox.com/t/2/AACYcArGkMMeg1LqcLkuadq5dQtHOfTfums34fk3rYhRyg/12/184823129/png/32x32/1/_/1/2/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%2 02015-11-24%2015.12.41.png/EICOqowBGJIKIAIoAg/MmhDzgnXe_EuECK-h-m-0oUU3sN6UDjYdricStxQ2-I?size=1600x1200&size_mode=3

https://photos-6.dropbox.com/t/2/AABf6EtMKqjoj6c01CSkUv6v7Pl125ofGPBfNn7ZO_iQzA/12/184823129/png/32x32/1/_/1/2/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%2 02015-11-24%2015.13.02.png/EICOqowBGJIKIAIoAg/C_JuQBHecvEjBYSMTKnE2xrZZnd_2dMa6g5SjyZeHzg?size=1 600x1200&size_mode=3

Ubi-Stature
11-24-2015, 01:28 PM
Can you confirm if you have tried to reinstall the Uplay client?

If not can you please try this and see if you can preload once this is done?

Thanks.

Justmelnik
11-24-2015, 01:53 PM
Can you confirm if you have tried to reinstall the Uplay client?

If not can you please try this and see if you can preload once this is done?

Thanks.

Uplay removed and installed again 14.0.1
Nothing changed. The game is still "pre-order". Buttons preloading not.

Ubi-Stature
11-24-2015, 01:57 PM
Thank you for trying this.

Are you able to pre-load the beta via Steam?

If not can you please private message me your Uplay account email so that I can look into this further for you?

Justmelnik
11-24-2015, 04:17 PM
Thank you for trying this.

Are you able to pre-load the beta via Steam?

If not can you please private message me your Uplay account email so that I can look into this further for you?

The pre-load button has become active in Uplay. Apparently it was necessary to wait.
Many thanks.

Skinii_Prime
11-24-2015, 08:35 PM
Have you gone to the "Games" tab in the Uplay Client and checked both the "Free Games" section and the "Hidden" section for the game?



I have looked in the 'Free Games' and have not been able to find it, as for the 'Hidden' games I'm not entirely sure as to where to find those. I cant seem to find a tab / panel anywhere within the client labeled as such.

I have, however, proceeded to download the Beta on my older account but will most likely purchase it with my Uplay account linked through Steam so my older account does not get flagged as a Steam user. I just cannot find a logical reason for removing content from Uplay because of purchasing a game through Steam.

Here is the post which I have gathered the 'Steam user' information from. http://forums.ubi.com/showthread.php/1043279-Shop-tab-has-disappeared-Forums