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View Full Version : XBOX One Gold edition- free 3 months of unlimited access isn't working.



TrophicCandy55
11-03-2015, 03:41 PM
Hello,
I bought a digital copy of gold edition from XBOX.com on the 20-Oct-2015 and still didn't get the free 3 month of unlimited access.
I opened a ticket more then 10 days ago but the issue didn't resolved.

My Order number is:
567172087986922693

Ticket Reference Number:
02508353

My Game tag is:
TrophicCandy55

I think it has been too long, I paid 60$ for this game.
Please support!

Microhurst
11-04-2015, 06:16 PM
Same issue:

Support ticket 02498644 - 24/10/2015
Support ticket 02522333 - 03/11/2015

Microsoft invoice no: 1473029489
Microsoft order number: 415815190142970

Gamertag: Microhurst

As you can see, I've tried raising two support tickets, both have been completely ignored. I've chased them, updated them, but nothing.

redscc
11-08-2015, 12:53 AM
Same issue since launch day

Support ticket 02486006 - Escalated 10/20/2015

Microsoft Billing ID: B-93E48369XV194814G

Gamertag: PioneerRedcss

I sent the support ticket, was escalated, showed proof and nothing , no reply since then ., contacted ubisupport on twitter and nope ... still the same ...

good to know im not the only one with this issue.

UbiMegan
11-08-2015, 01:29 AM
Hey everyone,

Thank you for your patience as we work to resolve this issue. I can confirm that contacting Ubisoft Support is the best thing for you to do right now, and that our Customer Support team will get back to you as soon as possible. If you haven't submitted a ticket to Ubisoft Support, you can do that via our support website [CLICK HERE] (https://support.ubi.com/).

Thanks again!

ikeHekimoglu
12-09-2015, 02:08 PM
I opened ticket about same topic but there is no answer or solution for my problem. İs there anybody there??????????

UbiVertigo
12-10-2015, 01:24 AM
Hi ikeHekimoglu,

What's your support ticket number?

ikeHekimoglu
12-10-2015, 08:20 AM
Hi ikeHekimoglu,

What's your support ticket number?

referance number 02658771