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sanmal
10-23-2015, 02:24 AM
I have 3 games in uplay:

-From Dust - Uplay key
-Rayman Legends - Steam
-Valiant - Steam
+Rayman Origins, but he not can be adding in Uplay (still)

in Rayman Legends and Valiant i am play year+ ago without any problems.

Now i update Uplay for check how it looks
http://s017.radikal.ru/i426/1510/17/6cf13889d821.png

From Dust
http://s020.radikal.ru/i704/1510/7b/40e89cf6c68d.png

Rayman Legends
Valiant
show me as installed, but they not
http://s017.radikal.ru/i422/1510/14/a00298ea4a24.png

and i cant download them from Uplay and dont have properties
http://s019.radikal.ru/i619/1510/a5/a93143320212.png
http://i004.radikal.ru/1510/af/9edb72a9c6c4.png

I am install Valiant from steam->start up, after pressing any random button

Имя события проблемы: APPCRASH
Имя приложения: Valiant Hearts.exe
Версия приложения: 0.0.0.0
Штамп времени приложения: 53cd62a2
Имя модуля с ошибкой: StackHash_ed79
Версия модуля с ошибкой: 6.0.6002.19454
Штамп времени модуля с ошибкой: 55ae6e00
Код исключения: c0000374
Смещение исключения: 000b0a78
Версия ОС: 6.0.6002.2.2.0.768.3
Код языка: 1049
Дополнительные сведения 1: ed79
Дополнительные сведения 2: e3715e472615d7161bf72c895d10cb22
Дополнительные сведения 3: 841c
Дополнительные сведения 4: 8df948e5ae93f43f1e761c4e969c8f08
try many times and recive this crash or game just not start up.

After near 10 times was popup window with steam sync->ok, but when i trying copy steam friend list->
http://s017.radikal.ru/i436/1510/02/4fd2ce69268b.png
(and also it not fix game crash)

After this i uninstall Valiant, Uplay; remove all Uplay, Valiant folders; clear registry from Valiant and Ubisoft->

->install Uplay, nothing new, Valint and Rayman still marked "installed"->

->install Valint, nothing new too, still crash + game not starting up from uplay anymore, now only from steam.


And wth is it? How fix it etc?

Casketnap
10-25-2015, 06:05 AM
I'm having the same problem. It shows I have 6 games installed but I should only have The Crew installed. I click on them to uninstall and it opens my Uninstall or Change page but the games aren't showing in there. I don't want 5 games 30-50 gigs each hogging up my shizazle.

Ubi-Kay
10-26-2015, 07:34 PM
Hello, games owned through Steam will show as installed, even if they are not. This has been reported previously, thanks. Don't worry, these games are not actually installed.

As you own Rayman Legends and Valiant Hearts through Steam you will need to download them through Steam, clicking the "Play" button in Uplay should open Steam so you can start the download.

The crash experienced with Valiant Hearts could be due to a large number of issues. We may need to see some additional system files to provide assistance, could you check the post here (http://forums.ubi.com/showthread.php/1055788)and send a dxdiag to the email address listed? An msinfo (https://support.ubi.com/en-GB/faq/article/000021216) file may also be helpful.

sanmal
10-27-2015, 11:07 AM
The crash experienced with Valiant Hearts could be due to a large number of issues. We may need to see some additional system files to provide assistance, could you check the post here (http://forums.ubi.com/showthread.php/1055788)and send a dxdiag to the email address listed? An msinfo (https://support.ubi.com/en-GB/faq/article/000021216) file may also be helpful.
Logs sent.


As you own Rayman Legends and Valiant Hearts through Steam you will need to download them through Steam, clicking the "Play" button in Uplay should open Steam so you can start the download.

Now I understand why people hate the games with Uplay and everywhere write about it. Why still not possible add Rayman Origins from steam in Uplay?

Ubi-Kay
10-27-2015, 06:26 PM
Why still not possible add Rayman Origins from steam in Uplay?

Rayman Origins does not use Uplay, you do not need Uplay to run this game and as you own it through Steam, you will need to download and install it through Steam. It cannot currently be added to Uplay directly.


Thanks for providing your logs, I've had a quick check through and can see quite a large number of error reports from a variety of programs.

I'd start with updating your graphics device drivers from here. (http://www.nvidia.ru/download/driverResults.aspx/89900/ru) When installing be sure to click the box to "Perform a clean installation"

I also noticed a problem with your audio device drivers, please uninstall these drivers and reinstall from here (http://www.asus.com/uk/supportonly/Xonar%20DX/HelpDesk_Download/)


Let me know how it goes.

sanmal
10-28-2015, 03:39 AM
Rayman Origins does not use Uplay, you do not need Uplay to run this game and as you own it through Steam, you will need to download and install it through Steam. It cannot currently be added to Uplay directly.


Thanks for providing your logs, I've had a quick check through and can see quite a large number of error reports from a variety of programs.

I'd start with updating your graphics device drivers from here. (http://www.nvidia.ru/download/driverResults.aspx/89900/ru) When installing be sure to click the box to "Perform a clean installation"

I also noticed a problem with your audio device drivers, please uninstall these drivers and reinstall from here (http://www.asus.com/uk/supportonly/Xonar%20DX/HelpDesk_Download/)


Let me know how it goes.
Problem not in "not last drivers". People in steam community discussions have same problems.

Ubi-Kay
10-28-2015, 06:29 PM
This crash is not a widespread issue. Please follow up with the support team (https://support.ubi.com) for further assistance. Thank you.