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View Full Version : PC Ubisoft game launcher keeps crashing



wulliet68
10-04-2015, 09:36 PM
Hi all, I need help! UPLAY recently updated itself on my pc and now gives an error message evry time i launch it, even though I've been happily playing Far Cry 3 for months! The message I get is this (Uplay has detected an unrecoverable error and must shut down.)

WID992007
10-05-2015, 08:58 PM
try downloading and reinstalling the u play client on top of your existing install , this might fix it

you can Download the updated version of the Client here https://uplay.ubi.com

click were it says Download Uplay on PC (bottom right side of page )

if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
https://support.ubi.com


by clicking on My Questions in the upper left corner of that page


for a guide of what to include with your support ticket see this thread


http://forums.ubi.com/showthread.php/1055788-READ-ME-Help-us-to-help-you-%E2%80%93-How-to-report-an-issue


or call them on the Phone during Regular Support Hours <--(BEST OPTION)


US support
https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


you can also try to contact them via social media


facebook https://www.facebook.com/UbisoftSupport


and Twitter
https://twitter.com/ubisoftsupport


or Phone USA
(919) 460-9778
PHONE - English.
Customer Support / Technical Support / Uplay Shop Support.
Technical Support / Uplay Shop: (919) 460-9778.
Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


if you live in another region support info/ and hours / and contact numbers can be found here
https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI

wulliet68
10-06-2015, 04:26 PM
try downloading and reinstalling the u play client on top of your existing install , this might fix it

you can Download the updated version of the Client here https://uplay.ubi.com

click were it says Download Uplay on PC (bottom right side of page )

if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
https://support.ubi.com


by clicking on My Questions in the upper left corner of that page


for a guide of what to include with your support ticket see this thread


http://forums.ubi.com/showthread.php/1055788-READ-ME-Help-us-to-help-you-%E2%80%93-How-to-report-an-issue


or call them on the Phone during Regular Support Hours <--(BEST OPTION)


US support
https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


you can also try to contact them via social media


facebook https://www.facebook.com/UbisoftSupport


and Twitter
https://twitter.com/ubisoftsupport


or Phone USA
(919) 460-9778
PHONE - English.
Customer Support / Technical Support / Uplay Shop Support.
Technical Support / Uplay Shop: (919) 460-9778.
Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


if you live in another region support info/ and hours / and contact numbers can be found here
https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI


I have tried all these steps and still not working, now I have games that I have paid for and can no longer play!