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View Full Version : Situation Status: 02/10 7:45PM CEST



Ubi-Nox
09-29-2015, 09:40 PM
Hello Heroes,

First of all we would like to thank you all for support and your patience in those last hours. With this article, we would like to give you an overview of the current situation: the different elements we are working on and potential workarounds identified by whether the community or the studio.

Game availability
- The game should be available for all players on both Uplay & Steam. If it is not the case on your side, please contact customer support for more assistance on this topic https://support.ubi.com

Unable to launch the game
- Windows 10 users: We're aware about the Windows 10 Compatibility, and we're currently investigating them.. If the last update from 7pm CEST did not solved your issues, we recommend you to try following workarounds.
- Laptop users: We are currently investigating laptop user issues, please try following workarounds.
- Potential workarounds (unofficial solutions):
* First of all, please try to verify the integrity of your files Uplay https://support.ubi.com/en-US/FAQ/60/3888/how-do-i-install--uninstall--verify-a-game-in-uplay/kA030000000ee85CAA / Steam https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335&l=english
Install Vcredistx64 manually from https://www.microsoft.com/en-us/download/details.aspx?id=40784
* Ensure you are launching Uplay/Steam as administrator http://windows.microsoft.com/en-us/windows7/how-do-i-run-an-application-once-with-a-full-administrator-access-token
* For W10 users, you can try to set compatibility to Windows 7/8 on your executable by right clicking on “MMH7Game-Win64-Shipping.exe” (available on GameInstallFolder\Binaries\Win64\) selecting compatibility tap and Run with Windows 7/8 Compatibility.
* Try to launch the game on offline mode in Uplay (Uplay main menu: offline)
* [Unsupported] Launching the game using win32 executable (GameInstallFolder\Binaries\Win32\MMH7Game-Win32-Shipping.exe)
Day one Patch:
/!\ Day one version of the game is 31895
- Preload: If you preloaded the title, you will have to download a 2-3gb patch to launch the game
- Retail installation: As mentioned in previous articles, a day one patch of 11gb is mandatory to be able to launch the game in best conditions

Additional questions:
- H3HD from Deluxe edition: H3HD will be available directly in your Uplay/Steam library, no key will need to be redeemed. Please contact Customer Support if any questions regarding this title: https://support.ubi.com
- Order tracking: Please do not hesitate to contact our customer support for more information about your order https://support.ubi.com

Other issues:
- Known Issues (work in progress) http://forums.ubi.com/showthread.php/1281324-Known-Issues
- Technical issues: Please use dedicated forum for technical support http://forums.ubi.com/forumdisplay.php/1041-Might-amp-Magic-Heroes-VII-Technical-Support
- For any other concerns, do not hesitate to ask your questions on official forum http://forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII
We will keep you updated on our progress! In the meantime, we highly recommend you to share your feedback/issues on the forums: forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII

The M&M Team.

Ubi-Nox
09-29-2015, 09:50 PM
Update: If game not starting, try to launch the game on offline mode in Uplay (Uplay main menu: offline)

Ubi-MoshiMoshi
09-30-2015, 02:18 PM
Hello Heroes,

For the past 24 hours the team have been working hard to identify solutions to the key issues preventing for instance some of you from launching the game or the editor. Please find underneath a new situation status. Do not forget to check previous one for more information: https://mmh7.ubi.com/en/blog/post/view/situation-status-29-09-10-30-pm-cest

Current game revision number is still: 31895
UNABLE TO LAUNCH THE GAME/EDITOR

Since the release of the game, 3 fixes were deployed:
A first fix was launched on September 29th around 9PM CEST to increase Win10 compatibility
A second fix was deployed this morning to fix the map Editor
A third fix was released afterwards to fix crashes when launching the game on Laptops
Please do share your feedback and current status after those updates. We will continue to monitor your inputs and work on necessary fixes.

To help us identifying solutions please answer in the comments using the following template:
[Topic][Fixed/Unresolved] / OS / GPU (video card) / Additional information
Example: [Unable to Launch][Unresolved] / Win10 / Nvidia 770GTX / Both 32/64.exe are not working, Uplay as administrator etc.
// Example of topics: Unable to launch Game / Editor, Crash after video etc.
Again, we would like to remind you that in all cases, Uplay/Steam must be launched as administrator, if not you might not be able to download patches, launch the game etc.
// Right click - Properties - Compatibility - Check the box "Run this program as an administrator"

To ensure best acknowledgment and treatment of your feedback, could you please share your answers on the following threads:
Unable to launch the game:
Windows 10 (+ laptop on Win10): https://mmh7.ubi.com/en/blog/post/view/situation-status-30-10-3pm-cest#560bdf86adae373c54b51af4
Laptop: https://mmh7.ubi.com/en/blog/post/view/situation-status-30-10-3pm-cest#560bdf93adae37662fb51af2
Unable to launch the editor: https://mmh7.ubi.com/en/blog/post/view/situation-status-30-10-3pm-cest#560bdfa6adae374718b51afe
We would like to thank you all for your support and inputs! A special thanks to BeYo_OnD who greatly helped us to identify workaround for laptop issues.
CAMPAIGN/MAPS SCRIPTING ISSUES

We are currently investigating issues related to campaign completion and will keep you updated on a regular basis on our progress.
Important information: It seems many players reporting this issue may not meet required computer specs, if so, you might experience scripting issues preventing you to complete some maps due to insufficient memory www.mmh7.com/shop
KNOWN ISSUES

Known Issues and status update are currently available on the forums: http://forums.ubi.com/showthread.php/1281324-Known-Issues. We will update this list on a regular basis.
MISSING LANGUAGE

If you ordered the game in your own country but your language of choice is not available, please contact our customer support for further information: https://support.ubi.com
For other bugs or technical issues, do not forget to join us on dedicated forums! http://forums.ubi.com/forumdisplay.php/744-Might-amp-Magic-Heroes-VII

Thank you again for your support Councillors!

Best,
The M&M Team

bigaxd
10-01-2015, 03:27 PM
why did you (ubisoft) released the game on this state, after being encouraged by the fans not to. Its walking bug

please explain to me why not taking the time to make sure its at least acceptable before releasing?

please answer