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View Full Version : Game lauches then stops at validating.



curbmaster
09-23-2015, 04:34 PM
I get the following in the game launcher log.

I have uninstalled and reinstalled twice.


[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (180) -- Starting Ubisoft Game Launcher --
[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (184) Platform: PC.
[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (187) Version: 4434.
[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (188) Built: Sep 18 2015.
[ 8328] 2015-09-23 08:19:31 [ 8420] INFO HubUtils.cpp (204) Command line:
[ 8328] 2015-09-23 08:19:36 [ 8420] INFO Hub.cpp (316) Environment is PROD.
[ 8328] 2015-09-23 08:19:36 [ 8420] INFO UplayApplication.cpp (96) OS info: Microsoft Windows 8, 64-bit Professional (build 9200)
[ 8328] 2015-09-23 08:19:41 [ 7800] ERROR RawInputController.cpp (361) Attempted to update hotkey with invalid value
[ 8328] 2015-09-23 08:19:48 [ 4328] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 8328] 2015-09-23 08:19:48 [ 5360] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 8328] 2015-09-23 08:20:04 [ 5360] INFO GameStartPipe.cpp (86) Accepted connection.
[ 8328] 2015-09-23 08:20:04 [ 5360] INFO GameStartPipe.cpp (87) Starting game session.
[ 8328] 2015-09-23 08:20:21 [ 5360] INFO UplayGamesHandler.cpp (81) Accepted connection.
[ 8328] 2015-09-23 08:20:21 [ 5360] INFO UplayGamesHandler.cpp (82) Starting Uplay game session.
[ 8328] 2015-09-23 08:20:35 [ 5360] ERROR AchievementsGet.cpp (65) Game 1001 is missing achievements sync id or uplay game code.
[ 8328] 2015-09-23 08:20:36 [ 7800] ERROR OverlayView.cpp (1022) Unhandled ui message MessageOverlayReady
[ 8328] 2015-09-23 08:21:41 [ 5360] ERROR AchievementsGet.cpp (65) Game 1001 is missing achievements sync id or uplay game code.
[ 8328] 2015-09-23 08:22:05 [ 4328] INFO FreeGamesGet.cpp (284) Free game is not available in current region or country: The Crew™ Trial Version
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (179)
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (180) -- Starting Ubisoft Game Launcher --
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (184) Platform: PC.
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (187) Version: 4434.
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (188) Built: Sep 18 2015.
[ 9144] 2015-09-23 08:25:15 [ 8048] INFO HubUtils.cpp (204) Command line:
[ 9144] 2015-09-23 08:25:17 [ 8048] INFO Hub.cpp (316) Environment is PROD.
[ 9144] 2015-09-23 08:25:17 [ 8048] INFO UplayApplication.cpp (96) OS info: Microsoft Windows 8, 64-bit Professional (build 9200)
[ 9144] 2015-09-23 08:25:18 [ 9180] ERROR RawInputController.cpp (361) Attempted to update hotkey with invalid value
[ 9144] 2015-09-23 08:25:21 [ 4328] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 9144] 2015-09-23 08:25:21 [ 8432] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 9144] 2015-09-23 08:25:23 [ 4328] INFO FreeGamesGet.cpp (284) Free game is not available in current region or country: The Crew™

sacksmacker
10-21-2015, 04:47 AM
I get the following in the game launcher log.

I have uninstalled and reinstalled twice.


[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (180) -- Starting Ubisoft Game Launcher --
[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (184) Platform: PC.
[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (187) Version: 4434.
[ 8328] 2015-09-23 08:19:24 [ 8420] INFO HubUtils.cpp (188) Built: Sep 18 2015.
[ 8328] 2015-09-23 08:19:31 [ 8420] INFO HubUtils.cpp (204) Command line:
[ 8328] 2015-09-23 08:19:36 [ 8420] INFO Hub.cpp (316) Environment is PROD.
[ 8328] 2015-09-23 08:19:36 [ 8420] INFO UplayApplication.cpp (96) OS info: Microsoft Windows 8, 64-bit Professional (build 9200)
[ 8328] 2015-09-23 08:19:41 [ 7800] ERROR RawInputController.cpp (361) Attempted to update hotkey with invalid value
[ 8328] 2015-09-23 08:19:48 [ 4328] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 8328] 2015-09-23 08:19:48 [ 5360] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 8328] 2015-09-23 08:20:04 [ 5360] INFO GameStartPipe.cpp (86) Accepted connection.
[ 8328] 2015-09-23 08:20:04 [ 5360] INFO GameStartPipe.cpp (87) Starting game session.
[ 8328] 2015-09-23 08:20:21 [ 5360] INFO UplayGamesHandler.cpp (81) Accepted connection.
[ 8328] 2015-09-23 08:20:21 [ 5360] INFO UplayGamesHandler.cpp (82) Starting Uplay game session.
[ 8328] 2015-09-23 08:20:35 [ 5360] ERROR AchievementsGet.cpp (65) Game 1001 is missing achievements sync id or uplay game code.
[ 8328] 2015-09-23 08:20:36 [ 7800] ERROR OverlayView.cpp (1022) Unhandled ui message MessageOverlayReady
[ 8328] 2015-09-23 08:21:41 [ 5360] ERROR AchievementsGet.cpp (65) Game 1001 is missing achievements sync id or uplay game code.
[ 8328] 2015-09-23 08:22:05 [ 4328] INFO FreeGamesGet.cpp (284) Free game is not available in current region or country: The Crew™ Trial Version
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (179)
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (180) -- Starting Ubisoft Game Launcher --
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (184) Platform: PC.
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (187) Version: 4434.
[ 9144] 2015-09-23 08:25:14 [ 8048] INFO HubUtils.cpp (188) Built: Sep 18 2015.
[ 9144] 2015-09-23 08:25:15 [ 8048] INFO HubUtils.cpp (204) Command line:
[ 9144] 2015-09-23 08:25:17 [ 8048] INFO Hub.cpp (316) Environment is PROD.
[ 9144] 2015-09-23 08:25:17 [ 8048] INFO UplayApplication.cpp (96) OS info: Microsoft Windows 8, 64-bit Professional (build 9200)
[ 9144] 2015-09-23 08:25:18 [ 9180] ERROR RawInputController.cpp (361) Attempted to update hotkey with invalid value
[ 9144] 2015-09-23 08:25:21 [ 4328] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 9144] 2015-09-23 08:25:21 [ 8432] ERROR DataDownload.cpp (953) Couldn't find install dir for game with uplay id 46
[ 9144] 2015-09-23 08:25:23 [ 4328] INFO FreeGamesGet.cpp (284) Free game is not available in current region or country: The Crew™An


Any luck with this problem?

UbiEpi
10-21-2015, 02:32 PM
If you are experiencing this again in the future, please contact our customer support team. They will be able to provide more insight and assistance than we are able to on the forums. You can contact them here. (www.support.ubi.com)