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View Full Version : PC CD key activation:key already in use also cant see question on my question history



K4GE1988
09-22-2015, 02:06 PM
I just bought this game farcry 3 and when I tried to install it and gave the cd key showing cd key is in used with another account.So, I searched on ubi support and submitted a question regarding this but I cannot see anything on my question history page wtf?Also I have 2 ubi soft account as far as I remember,I logged in on the other account there I cant find any game.Please help ...

WID992007
09-22-2015, 07:02 PM
for CD key and activation / account problems its best to call UBI Support on the phone during regular support hours

if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here
https://support.ubi.com


by clicking on My Questions in the upper left corner of that page


or call them on the Phone during Regular Support Hours


US support
https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket


you can also try to contact them via social media


facebook https://www.facebook.com/UbisoftSupport


and Twitter
https://twitter.com/ubisoftsupport


or Phone USA
(919) 460-9778
PHONE - English.
Customer Support / Technical Support / Uplay Shop Support.
Technical Support / Uplay Shop: (919) 460-9778.
Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.


if you live in another region support info/ and hours / and contact numbers can be found here
https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI

K4GE1988
09-22-2015, 07:36 PM
Sadly...I did try to make a ticket for resolution I have mentioned it on my first post.....I cant see a damn thing on my question history.How am I supposed to know if any ticket is opened?Also I live in India so I prefer not to call than contact through forum.

WID992007
09-22-2015, 07:45 PM
keep in mind it can take up to 48 hours to get a response on a ticket

i'd try opening another if your unsure your ticket went through .....or try to contact them Via Social media from the links i provided you above

good luck!

K4GE1988
09-22-2015, 07:50 PM
I did try atleast 5 times still nothing showing on my question history page guess it will appear if anyone reply to my ticket idk.Also sent a message on fb...so far never had any problem with ubisoft games farcry 4 is running fine.

K4GE1988
09-27-2015, 07:29 AM
Well I posted a ticket or question on 23 sept...still no respond from ubi support team.This is getting really irritating.