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View Full Version : [Ubisoft_Account] Password reset doesnt work



imthamanman1
09-15-2015, 10:39 PM
When i went to sign in to uplay on my other account i had to reset the password and i didn't get a password reset email
The name on the account is pokemonking81

UbiSeraphim
09-16-2015, 03:29 AM
Hello imthamanman1 and welcome to the forums!

I sent a password reset to the email that was on your pokemon account, so if you got it nothing further needs to be done! But if you didn't get it, there's a chance that the email address on the account is an email address you don't remember or that was misspelled. If you didn't get the password reset email, our Facebook Support (facebook.com/UbisoftSupport) or Twitter Support (https://twitter.com/UbisoftSupport) can help you get access to your account. You can also create a support ticket at our support website (https://support.ubi.com) and our team can look into this for you.

imthamanman1
09-16-2015, 04:24 AM
how long does it take to get the email.